1. Katrina Brimberry-Hamilton
765 NW 42nd
Ave, Plantation, FL 33317
C: 786-318-4271 - katrinahamilton@ymail.com
EXPERIENCE
AT&T Mobility North Miami
2010-2012
Sales Support Representative
• Execute administrative aspects including: processing returns, credits, and warranty items.
• Manage the back office of the store, including but not limited to: assisting in monthly and yearly audits.
• Spear-headed functional changes within workgroup to increase production via management feedback.
• Train incoming sales support representatives.
• Train retail sales consultants on the importance of an audit.
• Handle all inventory and variances.
• Executed Manager-On-Duty responsibilities, such as, making important decisions on sales floor, defusing
customer escalations, ensuring accountability of peers, and meeting sales goals.
• Conducted cash counts and inventory management for myself and others.
AT&T Mobility North Miami
2012-2013
Retail Management Leader
• Program designed to engage in self-discovery and gain confidence when speaking with top-level management.
• Work closely with the Vice-President General Manager and Business Directors.
• Compile and present at high-level quarterly meetings to my VPGM.
• Receiving in depth training on leadership’s skills and mastering my ability to effectively manage employees.
• Created and executed succession plan for retail sales consultants seeking upward mobility.
• Help develop innovative methods to increase store revenue, customer satisfaction, and sales goals for the South
Florida district.
AT&T Mobility Ft. Lauderdale, FL
2012-Current
Retail Sales Consultant
• Develop and attain customer relationships.
• Execute administrative aspects of the sale including: completing customer contracts and warranties, pulling
products from inventory, accepting customer payments, and filing the completing orders.
• Sell all products and services offered by the company.
KEY ACHIEVEMENTS
Six Sigma Green Belt Certified
• This is a program offered by AT&T but in order to be granted access your manager must approve you.
• The Six Sigma DMADV process (define, measure, analyze, design, verify) is an improvement system used to
develop new processes or products.
• I am the only sales rep in my location with this opportunity.
• It teaches time management skills and the importance of comprehending material given to you.
• The importance of lean, time and productivity, and how to benefit with cause and effect charts in the workplace.
• Problem-Solving techniques to effectively find a solution that benefits the problem-at-hand and company.

2. EDUCATION
2005 – 2010 Florida Memorial University, Miami Gardens, FL
Mass Communications specializing in Broadcast Arts Program; Degree awarded May 2010