1. Lateisha Flowers
20820 NW 30th CT Cell: 786-409-1511
Miami Gardens, FL33056 lsflowers91@gmail.com
Summary
Self starter seeking new challenges in a diverse working environment and the opportunity to build on to my customer service,
administrative assisting, and sales experience as well as my social skills.
Highlights
Adobe Illustrator, Adobe Photoshop, MS Office Excel, MS Office Word, MS Office PowerPoint
Strong organizational skills, high customer service standards
Accomplishments
Managed call flow with up to 30-50 calls per day* Created over 50 unique bow tie designs* Rewarded forshowing the best
concern for customer issues Increased office organization by developing efficient filing and inventory system for cellular parts.
Experience
Sales Associate 08/2015 － Current
Urban Outfitters Miami Beach, FL
Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Offered exceptional customer service to differentiate and promote the company brand.
Kept the showroom clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Completed floor replenishment to guarantee size availability to promote customer satisfaction.
Offered direction and gave constructive feedback to motivate team members.
Customer Care Representative 01/2013 － 05/2013
Interactive Response Technologies, Inc Miramar, FL
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries in a timely fashion.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Maintained up-to-date records at all times.
Assistant 05/2011 － 06/2012
Cellphone Repair Shack Miami, FL
Successfully launched an email marketing strategy with a strong command of iContact.
Experienced in data entrywith a thorough knowledge of QuickBooks POS and MS Excel.
Designed graphics and fliers to help market the company.
Assisted customers over the phone and in the store with work orders, purchases, etc.
Served as an assistant to the technician with a familiarity of cell phones and parts.
Sales Associate 06/2006 － 07/2008
Backwards Glance Antiques & Vintage Shop Quitman,Georgia
Maintained a friendly, upbeat environment making customers feel welcomed.
Designed window displays with creative expertise.
Negotiated prices with customers to make sales.
Kept a clean and organized environment.
Education
High School Diploma: C. W. Flanagan High School - Pembroke Pines, FL June 2010
Recipient of Bright Futures Scholarship - Coursework in advanced Psychology, Microsoft Excel & Fashion Marketing
Florida Agricultural & Mechanical University - General Studies, Graphic Communication - Tallahassee, FL
General Studies, Photography Graphic Design, Marketing, Mass Media and Drawing
References
Azar Clark
Department Manager
305-549-4038
Valerie Sam
Esthetician/Instructor
954-589-9566
Farah Kanji
Device Engineer
akanji@gmail.com
Gilberto Herrera
Cosmetologist/Instructor
908-279-9401