Does your company do anything out of the box to improve the delivery process for customers? Take a look at our top 5 brands when it comes to delivery.

1. Delivery superstars
how leading Australian
retailers deliver

2. In omnichannel retail, delivery choices
can be the difference between making
the sale and losing out to a competitor.
Yet it can be hard to keep up.

3. Target
Three years ago, Click & Collect was a foreign
phrase. Now, most people know about it.
*Enterprise parcel market share survey, July 2014.
71%
are aware of
Click & Collect
have used it
27%

4. And, a few years back, who would have
thought you could get 3-hour delivery
for something you bought online that day?

5. Online sales are on the rise.
*NAB Online Retail Sales Index July 2014 & July 2015
$15.6B
July
2014
$17.4B
July
2015
And retailers who put effort into
delivery are being rewarded.

6. Let's look at some delivery
superstars in Australian retail.

7. THE ICONIC
THE ICONIC has been leading the way with
delivery options for a few years.

8. Right now, it offers 3-hour delivery in Sydney and it keeps
raising the bar in response to customer demands.
Many others are following its lead.
THE ICONIC

9. "In the fast paced world of
eCommerce and fashion,
delivery is everything."
- Adam Jacobs, Co-founder, THE ICONIC
THE ICONIC

10. Domino’s
Domino's has a real-time tracking app that lets hungry
customers watch their pizza get closer to their house.

11. Domino’s
There's great potential here for fresh food retailers, florists or
gift stores. Just think, you can watch your gift get closer to the
recipient and call them to say 'surprise!' at the right time.
surprise!

12. Dan Murphy’s
Dan Murphy’s
Dan Murphy's flat rate delivery option, ShipSmart, offers
customers unlimited delivery on wine, spirits,
non-liquor and accessories.

13. Dan Murphy’s
"At Dan Murphy's everything we do has the
customer in mind, which is why establishing
our ShipSmart service has been a no-brainer.
We're coming up to the one-year anniversary
of ShipSmart's commencement and we are
proud of the many benefits it delivers for our
customers, including unrivalled convenience
and exceptional value for money."
- Faye Ilhan, Chief Digital Officer, Dan Murphy's

14. IKEA
This super brand is branching out in response to changing
consumer preferences. It goes online in 2017, and is building
infrastructure and services to match.

15. “What we have to do is increase the
access of IKEA to people, and that can
be done in a number of ways. If you go
back a few years it was building big
stores, but as we go forward you see
multiple options driven by online.”
- David Hood, Country Manager, IKEA
IKEA

16. The customer
*
Parcel Lockers terms and conditions apply. Collection time limits apply.
Consumers can be delivery superstars, too. They told
us they wanted more convenience and flexibility
about when they can collect parcels, so Australia Post
has introduced 24/7 Parcel Lockers.*

17. “Customers are calling the shots these day.
Above all else, they want easier ways to get
their online orders delivered, and Parcel
Lockers respond to this need."
- Jonathan Gaynor, Head of Collection Services,
Postal Services, Australia Post
The customer

18. As these examples show, becoming a delivery
superstar doesn't have to be hard. You just
need to listen to your customers and give
them the choices they want.

19. Find out how StarTrack can help you
become a delivery superstar.
Call 13 2345
A business of Australia Post