The document discusses Paczkomaty® InPost, which is the largest network of parcel lockers in Poland. Paczkomaty® provide an innovative solution for last mile delivery by offering convenient collection of parcels 24/7 from locations near customers. This allows online stores to offer cheap or free shipping. The parcel lockers help online stores by providing the lowest cost delivery option, enabling possibilities like free delivery promotions. Integration options allow stores to offer parcel locker delivery and provide services like returns and international delivery to other European countries. Research results indicate customers want lower delivery costs and next day delivery, which parcel lockers provide.

1. PACZKOMATY®
INPOST
Innovative solution for the last mile delivery
An offer for e-commerce

2. Paczkomaty (Parcel Lockers) is the world's
largest network of innovative machines for
unassisted shipment and collection of
parcels.
Paczkomaty® InPost provide innovative
solution for the last mile issue, offering
instant delivery time and collection
convenient for the customer.
24/7 availability and carefully selected
locations for machines allow the customer
to collect the parcel in his chosen Parcel
Locker to be in control over the final stage of
the buying process.
Paczkomaty® InPost: innovative
solution for the last
mile delivery
The key factor, however, is the price
of delivery allowing stores to offer
cheap or free shipping, which
attracts new consumers to the e-
commerce.

3. Earn money with
Paczkomaty®
InPost

4. Lowest-cost delivery form
in D+1
Low costs of delivery to your store
means:
Possibility to organize shared free
shipping actions
Possibility to provide free delivery for the
lower baskets
Possibility to achieve higher turnover
Possibility to acquire new customers
who are looking for low-cost delivery
options
*Comparison of price lists available on websites on 01.08.2014.
**98% of parcels are delivered next day after posting.
You will
earn
more
with us!
Paczkomaty are
equipped with POS
terminals providing for
cash-on-delivery
payments.
Did you
know...?
and

5. Parcel Lockers in Poland –
facts & figures
5 000 000 customers,
making purchases in 5 000 online stores,
use 1 800 Parcel Lockers,
operating in 300 Polish towns and cities.
Where are
Parcel
Lockers?
hypermarkets, such as Tesco, Carrefour and
Auchan,
supermarkets, such as Kaufland, Ladybug, E.Leclerc,
Daisy and Intermarche.
petrol stations, such as BP, Statoil, Orlen and
LOTOS
railway stations,
shopping malls,
office centres,
and other frequented locations.
Parcel Lockers are located at:
Paczkomaty® InPost are
always close to your
customers!
Each locations is subject
to rigorous audit in terms
of its accessibility and
customers’ footfall.
Did you
know...?
and

6. Cross-border deliveries
We will help you reach your
customers abroad!
2015 - first deliveries to Parcel Lockers in
the EU countries.
Did you know...?
264 million of
customers in EU shop
online.
and
Parcel
Lockers
around
the world
22countries
LITHU
ANIA
CROATIA

7. Why do your customers
appreciate us?
PRICE
One of the cheapest
delivery options.
SPEED
98% of parcels are delivered next
day after sending.
LOCATIONS
Parcel Lockers are located
in convenient locations:
at supermarkets,
at petrol stations
and other frequented
places.
D+1
INNOVATION
The service, as the only one in Poland, combines innovative logistics
solutions, modern information systems and unlimited accessibility to
the consumer.
AVAILABILITY 24/7
No queues! Parcels can be collected 24/7 - even on holidays,
weekends and at night.
SIMPLICITY
After receiving text message, the parcel is collected either by
scanning the QR code or entering the customer’s telephone number
followed by a six-digit collection code.
DISCRETION
Parcel Lockers protect consumer privacy. No one else sees where and how
the parcel is collected.
SECURITY
Unique access codes, monitoring and safe design of Parcel Lockers
guarantee the safety of the parcel.

8. Parcel Lockers
93
of positive feedback
UPS
90% of positive feedback
DHL
88% of positive feedback
Siódemka
88% of positive feedback
FedEx
83% of positive feedback
Opek
82% of positive feedback
Poczta Polska
72% of positive feedback
NPS 89%
NPS = 87%
NPS = 84%
NPS = 82%
NPS = 73%
NPS = 72%
NPS = 62%
NPS (Net Promoter Score) = % of positive feedback - % of negative feedback. Source: http://www.opineo.pl,
11.07.2014.
Top-rated delivery
option!
99%
98%
97%
81%
80%
74%
58%
52%
30%
of customers using Parcel Lockers are satisfied with the delivery
time and quality of service.
of parcels are delivered next day after sending.
of customers selecting delivery to Parcel Lockers do shopping
online at least once a month.
of consumers who used Parcel Lockers before prefer this form of
delivery in comparison to delivery by courier.
of consumers who used Parcel Lockers before are willing to do
shopping in online stores offering this form of delivery.
of consumers recommend Parcel Lockers to their
friends.
of parcels are collected on weekends.
of parcels are collected between 16:00 and
21:00.
of parcels are collected outside normal working hours.

9. We use Paczkomaty because it is a reliable and proven service.
With Paczkomaty our parcels always arrive on time. We receive
positive feedback from our customers satisfied with Paczkomaty
services.
Łukasz Kozłowski
Vice President of the Board, Presto
We were not sure whether it was a good idea to use
Paczkomaty in merlin.pl.
InPost collects parcels directly from our office so it is as
convenient as the courier.
Agata Czarnowska
PR Specialist, Merlin.pl
Customers
about us
InPost is a reliable and thorough company. They are open to new solutions and ready to
match the offer to the customer needs. They react instantly to whatever is wanted from
them. Reliability and punctuality are their fundamentals.
Jerzy Glinkowski
AVON Operational Director
Paczkomaty is simply a good business partner. Our joint promotional activities
increase our sales. Almost 99% of parcels are delivered to our customers next day. It is
much more than a courier can give!
Tomasz Jaromin
Owner, Heppin.com

10. How does it
work?

11. Just add Parcel Lockers as
a delivery option in your
store
The parcel is
collected by
InPost courier
FREE OF CHARGE
if you are sending at least 5 parcels
all at once!
... OR AT A CERTAIN
TIME if you are sending less
than five parcels at a
time, you can send
them free of charge at a
branch office or from
Paczkomat® InPost or
order a courier for PLN
20 zł net.
Did you
know...?
ON CALL ...
and

12. Your customer collects the
parcel at Parcel Locker
Paczkomaty are one of the
lowest-cost* and top-
rated** delivery option.
*Comparison of price lists available
on websites on 01.08.2014.
**Data from Opineo, August
2014
Did you
know...?
and
Choosing the delivery option
When shopping in your online store, your customer chooses
delivery to a conveniently located Parcel Locker.
Tracking the parcel
The customer can easily check the parcel status and once the
parcel is put in the Parcel Locker, he receives a collection
code via text message and email.
COD (optional)
If a COD payment option is chosen, the customer
can pay with a debit/credit card directly in the Parcel
Locker.
Collecting the parcel
Parcel is collected either by scanning the QR code or
entering the customer’s telephone number followed by a
six-digit collection code. The parcel will stay in the Parcel
Locker for 72 hours.
1
2
3
4

13. OPTION 1
Integration via API. Solution for larger online stores.
Tired of managing parcels one by one? Do you automatize processes
in your store? Do you optimize your software? If so,
use integration via API, which:
enables generating labels, managing shipments
and accounts;
informs about the service in real time, for example:
the list of available Parcel Lockers, price lists, parcel
statuses, information about preferred Parcel Lockers;
enables assigning of individual parcel numbers
and generating individual labels.
How to enable deliveries to
Parcel Locker for your customer?
Did you know...?
Our team supports the entire process of
integration!
and
In case you need an individual solution, please contact us at
b2b@paczkomaty.pl
Preparation to automated
data exchange
Thanks to API your store downloads complete data
supporting sales to Paczkomaty® InPost.
You can also see available Parcel Lockers on the map
using our geo-widget.
Shopping in your e-store
Customers place orders and choose conveniently located
Paczkomaty® InPost (Parcel Lockers) as a delivery option.
Shipment preparation
Your system automatically connects with Paczkomaty®
InPost's system, registers parcels and downloads labels
which are attached to the parcels. You can track sent
parcels statuses via API.
1
2
3

14. OPTION 2
Integrated platforms
If you are already using online shopping cart software,
your customers can choose delivery to Paczkomaty® InPost instantly.
For each important e-commerce platform you will find ready
integration solutions. They include:
Are you using a different shopping cart software?
Ask us about integration: b2b@paczkomaty.pl
How to enable deliveries to
Parcel Locker for your customer?
OPTION 2

15. OPTION 3
Parcel Manager (web application).
A solution independent from the IT
system of your online store.
This application is ready to use in 5
minutes.
No need for integration.
Enables preparation, sending and
tracking parcels and managing accounts.
Contains special module for integration
with Allegro stores.
How to enable deliveries to
Parcel Locker for your customer?
Did you know...?
With the Parcel Manager you can also
easily manage the Allegro auction parcels.
and

16. Cooperation of Paczkomaty®
InPost with online stores
InPost Courier
Parcels are collected by InPost
courier
InPost office
You bring your parcel either
to the InPost Office or Parcel
Locker
You generate labels with
API or the Parcel Manager
OPTIONAL
Parcel Manager
Integration via Parcel Manager
API
Integration via API
YOUR
STORE
Customer's Parcel Locker
Customer collects parcel in his
chosen Parcel Locker

17. Returns

18. SzybkieZwroty.pl
A dedicated solution designed to automate processes of return or exchange
of products.
Minimal return costs.
Integration with the store via API or szybkiezwroty.pl website.
Who can use it?
Anyone who wants to reduce customer service costs and increase their
satisfaction.
Why is this offer important for you?
Because it is important for your customers!
They are already using Szybkie Zwroty (Fast
Returns):
E-commerce:
brick.pl
wojas.pl
wolczanka.com.pl
gandalf.pl
dozens of others
Other companies:
Vectra
Samsung
Some facts
Clear return procedures are important for
36% of online shoppers**.
Convenient return procedure helps build trust
for your store. Trust is crucial for 56% of online
shoppers*.
12% of online shoppers have encountered
problems with product return in the last 12
months*.
According to the latest amendment of laws on
consumer protection, customer has the right to
withdraw from the contract in 14 days. The faster
the products will be returned to you, the sooner
they can be re-sold.
*Ceneo 2013 **Gemius 2014
Did you know...?
On 25 December 2014 new regulations will come into force on
returns of goods at online stores.
and

19. § The right of return
PROBLEM 1
§ After the consumer successfully submits his declaration to withdraw from the
purchase agreement, the trader must reimburse the consumer with all payments
made by him (including shipping).
The delivery costs, however, are refundable only up to the price of the cheapest
delivery option offered by the store. If the consumer has chosen other delivery
option than the cheapest, the store is not obliged to refund the consumer with the
additional costs (i.e. the difference between the actual cost incurred and the price of
the cheapest delivery option). *
* The Act of 2 March 2000 on the protection of consumer rights and liability for damage caused by dangerous products (Journal of Laws
No. 22, item 271, as amended).
PROBLEM 1. PARCEL LOCKERS SOLUTION
Parcel Lockers offer low delivery costs. This means relatively low cost of handling
returns, even in the case of goods delivered with another delivery option.
Example: A customer had bought goods worth PLN 100 and chose delivery by
courier, for which he paid the price of PLN 15. The customer then exercised his right
of return. If the store's cheapest delivery option is Parcel Locker at the price of PLN
8, the customer receives back PLN 108.
If the store's only delivery option is the courier, the customer receives back PLN 115.
§ The new regulations also clearly determine the question of the cost of
returning the goods: it is to be covered by the consumer*.
However, many stores build their position by offering the consumer to return the
goods purchased free of charge. In many cases, the proportion of such returns
exceeds as much as 20% of the transaction. In such a situation, the challenge is to
handle returns in a cost-effective manner.
* Unless the trader has not informed the costumer of this obligation.
PROBLEM 2. PARCEL LOCKERS SOLUTION
Parcel Lockers offer Szybkie Zwroty (Fast Returns) service, which allows the store to
quickly receive the returned goods, incurring low shipping costs. The service can be
integrated with online store (API) or operated directly at www.szybkiezwroty.pl. In
both cases, the store has full control over the return process.
PROBLEM 2

20. Fast Returns - how
does it work?
Did you know...?
You can use Szybkiezwroty.pl regardless of offering
Parcel Lockers as a delivery option.
a
n
d
Your customer receives
ordered product
applicable to any delivery option.
Your customer decides to withdraw
from the purchase agreement
He uses either szybkiezwroty.pl website or a form
integrated with the Fast Returns service, available in your
store.
Store confirms the return procedure
Your customer receives a text and/or email with a code that enables
him sending the parcel to your store. The code is generated
automatically.
Customer sends a return parcel from any
Parcel Locker
At his convenience. It is as simple as collecting from Parcel Lockers.
Return parcels are delivered to
your office
98% of parcels are delivered next day after sending.

21. Marketing support of e-
commerce

22. We offer more than parcel’s
logistics
We attract customers
We provide a broad coverage to shared campaigns in the commercial group:
1 500 000 1 800 000
248 000
subscribers of our newsletter
287 000
fans of our Facebook profile
hits of paczkomaty.pl website displays on the screens
in Parcel Lockers
Did you know...?
We have already conducted a few hundred promotional
campaigns supporting sales in online stores.
Our partners include:
We offer advertising spaces on:
Special offer for Paczkomaty customers only
– system for marketing automation now 25%
off!
Parcel Locker front
panels
Parcel Locker
screens
- get to know your customers’ behaviours and increase sales in your online store thanks to
SalesManago.

23. Combined offer
"to-box" & "to-door"
Do you need logistic services covering
100% of the country?
Do you want to send some parcels to Parcel
Lockers and some to home addresses?
Ask about our combined offer of Paczkomaty®
InPost + InPost Personal Post Operator / partner
courier companies.

24. Prices and parcel sizes

25. Standard offer
Size A
7.31
PLN
Maximum weight of one parcel:
25 kg
Plus extra 8% of fuel
surcharge.
COD: 1.6%, with no minimum
amount
8.99 PLN
gross
8x38x64 cm
books, CDs, perfume, etc.
98% of parcels are
delivered next day after
sending.
Did you know...?
Size B Size C
8.12
PLN
9.75
PLN
9.99 PLN
gross
11.99 PLN
gross
19x38x64 cm
small electrical and home-wares,
toys, cosmetics, clothing, etc.
41x38x64 cm
microwave oven, coffee maker, ski
boots, etc.
and

26. E-commerce research
results

27. What would convince you to shop
online more often?
What makes you decide to shop on a
particular website and not on others offering
similar products/services?
Problems encountered while shopping
online in the last 12 months
69%
37%
45%
52% promotions and special
offers
lower costs of
delivery
long waiting time for
delivery
easy payment
Parcel Lockers in the light of e-commerce
research - Gemius 2014
QUESTI
ON
CUSTOMERS' ANSWER
lower costs of
delivery
delivery next day after
sending
POS terminals are the easiest possible way of
payment known to customers from stationary
trade
Parcel Lockers actively support cooperating
online stores in the area of marketing. We have
experience and coverage.
PARCEL LOCKERS SOLUTION

28. Wojciech ForoncewiczWojciech ForoncewiczWojciech ForoncewiczWojciech Foroncewicz
Managing Director Inpost Australia
WForoncewicz@inpostaustralia.com
M: +61 455 455 835
Maciej BalsewiczMaciej BalsewiczMaciej BalsewiczMaciej Balsewicz
CFO easyPack
mbalsewicz@inpost.pl
M: +48 694 252 899
Please feel free to contact us!