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Importance of Communication

Importance of Communication

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The exchange of information or passing of the
information, ideas or thought from one person to the other
or from one end to the other is communication.
According to McFarland communication is, “a
process of meaningful interaction among human beings.
More specifically, it is the process by which meanings are
perceived and understandings are reached among
human beings.”
Newman and summer defined communication as “an
exchange of facts, ideas, opinions or emotions by two or
more persons.”
The activity of conveying information
through the exchange of
 Thoughts
 Messages
 Information
 Speech,
 Visuals, Signals, Writing or Behavior.
3
Communication which is done through mouth.
Includes individuals:
 Conversing with each other.
 Telephonic conversation.
4
 Speeches
 Presentations
 Discussions
 Gossip
 Public Speaking
 Debates
5
 High level of understanding and transparency as it is
interpersonal.
 No element of rigidity in oral communication. There is
flexibility for allowing changes in the decisions
previously taken.
The feedback is spontaneous.
 Thus, decisions can be made quickly without any delay.
 Not only time saving, but it also saves upon money
and efforts.
6

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Importance of Communication

  • 1. 1
  • 2. 2 The exchange of information or passing of the information, ideas or thought from one person to the other or from one end to the other is communication. According to McFarland communication is, “a process of meaningful interaction among human beings. More specifically, it is the process by which meanings are perceived and understandings are reached among human beings.” Newman and summer defined communication as “an exchange of facts, ideas, opinions or emotions by two or more persons.”
  • 3. The activity of conveying information through the exchange of  Thoughts  Messages  Information  Speech,  Visuals, Signals, Writing or Behavior. 3
  • 4. Communication which is done through mouth. Includes individuals:  Conversing with each other.  Telephonic conversation. 4
  • 5.  Speeches  Presentations  Discussions  Gossip  Public Speaking  Debates 5
  • 6.  High level of understanding and transparency as it is interpersonal.  No element of rigidity in oral communication. There is flexibility for allowing changes in the decisions previously taken. The feedback is spontaneous.  Thus, decisions can be made quickly without any delay.  Not only time saving, but it also saves upon money and efforts. 6
  • 7. 7  Best in case of problem resolution. The conflicts, disputes and many issues/differences can be put to an end by talking them over.  Essential for teamwork and group energy.  Promotes a receptive and encouraging morale among organizational employees.  Oral Communication can be best used to transfer private and confidential information/matter.
  • 8. 8  Relying only on oral communication may not be sufficient as business communication is formal & very organized.  Less authentic than written communication as they are informal & not as organized as written communication.  Oral communication is time-saving as far as daily interactions are concerned, but in case of meetings, long speeches consume lot of time and are unproductive at times.
  • 9. 9  Oral communications are not easy to maintain and thus they are unsteady.  There may be misunderstandings as the information is not complete and may lack essentials.  Requires attentiveness and great receptivity on part of the receivers/audience.  Oral communication (such as speeches) is not frequently used as legal records except in investigation work.
  • 10. 10 A process of exchanging verbal and non – verbal messages.  It is a continuous process.  Pre-requisite of communication is a message.
  • 11. 11  Context  Sender / Encoder  Encoding  Message  Channel  Receiver / Decoder  Decoding  Feedback
  • 12. 12 Context The context may be physical, social, chronological (in order) or cultural.  Every communication proceeds with context.  The sender chooses the message to communicate within a context. Sender / Encoder  A person who sends the message.  May use symbols, words or graphic or visual aids to convey the message and produce the required response.
  • 13. 13 Message  Key idea that the sender wants to communicate.  It is a sign that draw out the response of recipient.  Communication process begins with deciding about the message to be conveyed.  It must be ensured that the main objective of the message is clear.
  • 14. 14 Medium  Used to exchange / transmit the message.  The sender must choose an appropriate medium for transmitting the message else the message might not be conveyed to the desired recipients.  Written, Spoken, etc
  • 15. 15 Recipient / Decoder A person for whom the message is intended / aimed / targeted.  The degree to which the decoder understands the message is dependent upon various factors such as knowledge of recipient, their responsiveness to the message, and the reliance of encoder on decoder.
  • 16. 16 Feedback  The main component of communication process as it permits the sender to analyze the efficacy of the message.  It helps the sender in confirming the correct interpretation of message by the decoder.  Feedback may be verbal (through words) or non-verbal (in form of smiles, sighs, etc.). It may take written form also in form of memos, reports, etc.
  • 17. 17 Effective communication is vital for efficient management and to improve industrial relations. In modern world the growth of telecommunication, information technology and the growing competition and complexity in production have increased importance of communication in organizations, large and small irrespective of their type and kind. A corporate executive must be in a position to communicate effectively with his superiors, colleagues in other departments and subordinates. This will make him perform well and enable him to give his hundred percent to the organization.
  • 18. 18 The following points can illustrate the importance of communication : Base for Action : Communication acts as a base for any action. Starting of any activity begins with communication which brings information necessary to begin with. Means of Coordination : Communication is an important tool for coordinating the efforts of various people at work in the organization.
  • 19. 19 Communication facilitates planning. Planning is made easy by communication. Any type of information can be collected through communication which helps in effective planning. Policies and programs can be prepared and implemented with the help of effective communication. Hence in the entire process of planning communication plays a vital role. Planning Becomes Easy : Aids in Decision-Making : The information collected through communication aids in decision-making. Communication facilitates access to the vital information required to take right decisions.
  • 20. 20 Provides Effective Leadership : Communication skill bring a leader near to his subordinates and exchange ideas and submits appropriate proposals, knows their opinions, seeks advices and make decisions. This enables a leader to win confidence of his subordinates through constantly communicating with them and removing probable misunderstandings. In this way he leads his people to accomplish the organizational goal.
  • 21. 21 Boosts Morale and Motivation : An effective communication system instills confidence among subordinates and workers ensuring change in their attitude and behavior. The main cause of conflict and dissatisfaction is misunderstanding which can be removed through communication skills. The removal of misunderstanding makes manager and his subordinates understand each other and create good industrial relations. This boosts up the morale of the people and motivates them to work harder.
  • 22. 22 Lack of effective communication renders an organization handicapped. So to have effective communication certain principles are to be followed mentioned below. Clarity : The principle of clarity means the communicator should use such a language which is easy to understand. The message must be understood by the receiver. The words used should be simple and unambiguous. The language should not create any confusion or misunderstanding. Language is the medium of communication; hence it should be clear and understandable. Adequacy and Consistency : The communicator must carefully take into account that the information to be communicated should be complete and adequate in all respect. Inadequate and incomplete message creates confusion and delays the action to be taken. The adequate information must be consistent with the organizational objectives, plans, policies and procedures. The message which is inconsistent may play havoc and distort the corporate interests.
  • 23. 23 Integration : The principle of integration portrays that through communication the efforts of human resources of the organization should be integrated towards achievement of corporate objectives. The very aim of communication is to achieve the set target. The communication should aim at coordinating the activities of the people at work to attain the corporate goals. Economy : The unnecessary use of communication system will add to cost. The system of communication must be used efficiently, timely i.e. at the appropriate time and when it is necessary. The economy in use of communication system can be achieved in this way.
  • 24. 24 Feedback : The purpose of communication will be defeated if feedback is not taken from the receiver. The confirmation of the receipt of the message in its right perspective from its receiver fulfills the object of communication. The feedback is essential only in case of written communication and messages sent through messengers. In case of oral type of communication the feedback is immediately known. Need for Communication Network : The route through which the communication passes from sender or communicator to its receiver or communicate refers to communication network. For effective communication this network is essential. The managerial effectiveness will also depend upon the availability of adequate network.
  • 25. 25 Attention : The message communicated must draw the attention of the receiver staff and ensure action from him in the right perspective. The efficient, sincere and prompt manager succeeds in drawing the attention of his subordinates to what he is conveying. It is the psychology of the people that they watch their superiors closely and then respond to their orders or instructions. Lazy and insincere superiors fail to garner support for themselves and their instructions usually are not taken seriously by their subordinates. Adhering to the above principles shall make communication effective, minimize the human relations problems and increase the overall efficiency.
  • 26. 26