Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Effective communication

3,811 views

Published on

  • nice ,, it helps too much to present in my class
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Effective communication

  1. 1. Effective Communication
  2. 2. Outline <ul><li>Process of Communication </li></ul><ul><li>Types of Communication </li></ul><ul><li>Barriers to Communication </li></ul><ul><li>Organisational Communication </li></ul><ul><li>Listening </li></ul><ul><li>Communication Behaviours </li></ul>
  3. 3. Sender Message Receiver Feedback Communication Process
  4. 4. Sender Responsibilities <ul><li>Determine the purpose of the message </li></ul><ul><li>Analyse the point of view of the receiver </li></ul><ul><li>Choose the medium to get the message across (Symbol) </li></ul>
  5. 5. Examples of Messages or Symbols <ul><li>Words, pictures, music, facial expressions </li></ul><ul><li>Oral or visual tools used to transmit the sender’s message </li></ul>
  6. 6. Receiver Responsibilities <ul><li>Analyse the sender’s background, principles, beliefs, and values to comprehend the message </li></ul><ul><li>Decode the message </li></ul>
  7. 7. Feedback <ul><li>Ensures mutual understanding </li></ul><ul><li>It’s constant </li></ul>
  8. 8. React to Feedback <ul><li>Answer questions, analyse nonverbals, face-to-face </li></ul><ul><li>It is the critical link in the communication process </li></ul>
  9. 9. Types of Communication
  10. 10. <ul><li>Verbal: briefings, speeches, meetings </li></ul><ul><li>Nonverbal: body language </li></ul>
  11. 11. Barriers to Effective Communication
  12. 12. Lack Of A Common Core Of Experience <ul><li>Analyse the Receiver/Sender </li></ul>
  13. 13. Overuse of Jargon <ul><li>Don’t be “Mr. Acronym” </li></ul><ul><li>Kills Communication </li></ul><ul><li>Know your audience!!! </li></ul>
  14. 14. Status Can Be Stifling <ul><li>Don’t be intimidated to express your ideas, and don’t intimidate others </li></ul>
  15. 15. Emotions <ul><li>Don’t let them interfere and send the wrong message </li></ul>
  16. 16. Organisational Communication
  17. 17. Organisational Communication YOU To Leader To Peers To Workers
  18. 18. Things to Remember... <ul><li>Communication should be clear, direct and simple </li></ul><ul><li>Matter the person you are talking to </li></ul><ul><li>Constituents and leaders should work as a team </li></ul>
  19. 19. Communication Downward <ul><li>Exercise of leadership </li></ul>Leader Constituents
  20. 20. Communication Upward <ul><li>This is where many organisations fail </li></ul>Constituents Leader
  21. 21. Listening <ul><li>A selective process of receiving, attending to, understanding, evaluating and responding </li></ul>5
  22. 22. Listening vs Hearing <ul><li>Hearing = physical act of receiving </li></ul><ul><ul><li>Passive </li></ul></ul><ul><ul><li>Requires NO EFFORT </li></ul></ul><ul><li>Listening = selective process </li></ul><ul><ul><li>Active </li></ul></ul><ul><ul><li>Lots of work (we choose to do it) </li></ul></ul>4
  23. 23. Communication Behaviours Leader - Constituents
  24. 24. <ul><li>Honest </li></ul><ul><li>Clear </li></ul><ul><li>Believable </li></ul><ul><li>Consistent </li></ul><ul><li>Motivating </li></ul><ul><li>Willing to engage in face-to-face conversations </li></ul><ul><li>Willing to debate and be questioned </li></ul><ul><li>Willing to think again if needs be </li></ul><ul><li>  </li></ul>
  25. 25. Communication is Everywhere!

×