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Effective communication


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Effective communication

  1. 1. Effective Communication
  2. 2. Outline <ul><li>Process of Communication </li></ul><ul><li>Types of Communication </li></ul><ul><li>Barriers to Communication </li></ul><ul><li>Organisational Communication </li></ul><ul><li>Listening </li></ul><ul><li>Communication Behaviours </li></ul>
  3. 3. Sender Message Receiver Feedback Communication Process
  4. 4. Sender Responsibilities <ul><li>Determine the purpose of the message </li></ul><ul><li>Analyse the point of view of the receiver </li></ul><ul><li>Choose the medium to get the message across (Symbol) </li></ul>
  5. 5. Examples of Messages or Symbols <ul><li>Words, pictures, music, facial expressions </li></ul><ul><li>Oral or visual tools used to transmit the sender’s message </li></ul>
  6. 6. Receiver Responsibilities <ul><li>Analyse the sender’s background, principles, beliefs, and values to comprehend the message </li></ul><ul><li>Decode the message </li></ul>
  7. 7. Feedback <ul><li>Ensures mutual understanding </li></ul><ul><li>It’s constant </li></ul>
  8. 8. React to Feedback <ul><li>Answer questions, analyse nonverbals, face-to-face </li></ul><ul><li>It is the critical link in the communication process </li></ul>
  9. 9. Types of Communication
  10. 10. <ul><li>Verbal: briefings, speeches, meetings </li></ul><ul><li>Nonverbal: body language </li></ul>
  11. 11. Barriers to Effective Communication
  12. 12. Lack Of A Common Core Of Experience <ul><li>Analyse the Receiver/Sender </li></ul>
  13. 13. Overuse of Jargon <ul><li>Don’t be “Mr. Acronym” </li></ul><ul><li>Kills Communication </li></ul><ul><li>Know your audience!!! </li></ul>
  14. 14. Status Can Be Stifling <ul><li>Don’t be intimidated to express your ideas, and don’t intimidate others </li></ul>
  15. 15. Emotions <ul><li>Don’t let them interfere and send the wrong message </li></ul>
  16. 16. Organisational Communication
  17. 17. Organisational Communication YOU To Leader To Peers To Workers
  18. 18. Things to Remember... <ul><li>Communication should be clear, direct and simple </li></ul><ul><li>Matter the person you are talking to </li></ul><ul><li>Constituents and leaders should work as a team </li></ul>
  19. 19. Communication Downward <ul><li>Exercise of leadership </li></ul>Leader Constituents
  20. 20. Communication Upward <ul><li>This is where many organisations fail </li></ul>Constituents Leader
  21. 21. Listening <ul><li>A selective process of receiving, attending to, understanding, evaluating and responding </li></ul>5
  22. 22. Listening vs Hearing <ul><li>Hearing = physical act of receiving </li></ul><ul><ul><li>Passive </li></ul></ul><ul><ul><li>Requires NO EFFORT </li></ul></ul><ul><li>Listening = selective process </li></ul><ul><ul><li>Active </li></ul></ul><ul><ul><li>Lots of work (we choose to do it) </li></ul></ul>4
  23. 23. Communication Behaviours Leader - Constituents
  24. 24. <ul><li>Honest </li></ul><ul><li>Clear </li></ul><ul><li>Believable </li></ul><ul><li>Consistent </li></ul><ul><li>Motivating </li></ul><ul><li>Willing to engage in face-to-face conversations </li></ul><ul><li>Willing to debate and be questioned </li></ul><ul><li>Willing to think again if needs be </li></ul><ul><li>  </li></ul>
  25. 25. Communication is Everywhere!