This document is a resume for Deepak Nagaraj. It summarizes his professional experience over 4.9 years working in order management and sales operations. His current role is as a Senior Process Associate at Cap Gemini Business Services, where he is responsible for end-to-end order management processes in SAP. Previously he worked at Hewlett-Packard in roles processing sales orders, physical claims, and order management. He has technical skills in SAP and Excel and has received best performance awards.

1. Page 1 of 3
Deepak.Nagaraj
Email: Deepak.dp3@gmail.com
# 216/9 Venktapura1st
Cross Phone: +91 9632548248
Koramangalanexttonice technologies : +91 9742704064
Bangalore - 560034.
OBJECTIVE:-
To render services to an organization where my communication, interpersonal and analytical skills are
usedeffectivelyforitsgrowthandalsofulfill myaspirations.
PROFESSIONAL SUMMARY
Total 4.9 years of experience in Order Management & Sales Operation Process.
Present employer:
Cap Gemini BusinessServices(India) Limited, Bangalore
Designation:SeniorProcessAssociate
From: January2014 to till now
Work Profile:
The job involves the end to end process taken care by transaction processor (TP) of Order
management. Responsible to understand and develop the process and also acting as interface
between business and partners in order to provide the best service in the optimum time period
with zero error. The work profile essentially includes working on SAP Fusion.
Job Responsibility:
 Creating sales order in SAP with reference to customer PO by manually entering in SAP
or using Order entry tool for manual orders.
 Processing and validation of the sales order which are auto loaded in SAP
 Communicating the relevant information to partners using the appropriate tools and if
unable to resolve the cases, timely escalation of orders to the Transaction Mana gement
(TM) team.
 Processing Changes and Cancellations on the PO’s as per Partners, Order Fulfillment
Team, and TM request.
 Performing credit memo and debit memo as per the partner request.
 Generating reports and analyzing the reports, such as Ship- Not –Billed, Field Inventory
Management System, Factory Order Management, Incomplete Order report.
 Maintain interdepartmental relationship with order fulfillment team, sales, credit and
collections and co-ordinate their activities to resolve partner query.
 Weekly conference calls with the TM (Transaction management) team andsupply chain.

2. Page 2 of 3
HewlettPackard
Department:Salesoperations
Designation:Process Associate
From: July2011 to Jan2014, Roles& Responsibilities
Physical Claims: A physical claim, as the name very subtly suggests is a claim made by the Channel
Partnerswhere the physical attributesof the productsdoesn’tmatchthe desiredspecifications.
 Validating the claims filed by the partners through E Claim portal and publishing it to partner for
their information, simultaneously publish the same report to Logistics and Channel Operation
teamfor Investigation withinagreeddeadline/TAT.
 Processing credits/replacements with reference to the original orders, wherein Tax calculations
are made to the partnersusingSAPfor transactionprocessing.
 Accurate and timelyprocessingof claims.
 Also coordinating with the logistics team in Taiwan, Thailand and Singapore regarding shipment
of goodsto the customersandcollectionof defectiveunits
 PublishingdailyReplacement,creditandCartonstockingreportto variousstakeholders.
 Ensure that customers can continually monitor remotely running processes through daily, weekly
and monthlycallstoensure two-waycommunicationtoflagandmanage issues.
 To attendall partner/customerrelated queriesandresolved the same within24 hours
 To release timelyweeklyreports
Order Management
Designation:ProcessAssociate
From: July2010 to June 2011
 Processingof orderrelatedtransactionsinSAPinline withthe HPPolicyandguidelines.
 Orderprocessingfortransactionssuchas
 ChangesandCancellations
 Backlogreporting
 Querymanagement

3. Page 3 of 3
TECHNICAL / FUNCTIONALSKILLS:-
 SAP7.2 (material Management)
 Poweruserof SAP& Excel
SIGNIFICANTACHIEVEMENTS&ACCOMPLISHMENTS:-
 Implementedseveral KAIZEN ideaswiththe helpof customersandpartnerengagement
 I have been awarded with the best performance award for many times for maintaining the
Qualityandproductivity.
 Got yearlyaward at Hp in2013
 BestBuddy award in2014 (Q1)
EDUCATIONAL QUALIFICATIONS:-
 PostGradationdiplomainManagementfromUnitedKingdomUniversityBangalore 2010.
 B.Com- KuvempuUniversityShimogaKarnataka 2008.
INTERESTS:
PlayingFootball, Cricket&Social media.
PERSONAL DETAILS:-
 Date of Birth : 30.11.1987
 Father’sName : Nagaraj
 Marital Status : Single
 LanguagesKnown : English,Kannada,Hindi
Place:Bangalore
Date: Deepak Nagaraj