Rahul Gupta is seeking a position in e-commerce where he can utilize over 2 years of experience in service, warehouse operations, and problem solving. He currently works as a Service Coordinator for Arise India LTD, where he handles timely dispatch, damage inventory, and coordinates with other e-commerce companies on damage claims. Previously, he worked as a Service Coordinator for Next Online Shopping, where he managed customer service issues, reverse pickups, and stock transfers between warehouses across India. Rahul holds a B.Com degree from Mahatma Gandhi Kashi Vidyapith University.

1. Curriculum-Vitae
Rahul Gupta
R/z- 278, E- Block,
Patel Garden, Dwarka More,
New Delhi-110059
Mobile : 09650704402
E-MAIL:Delhirahul80@yahoo.com
OBJECTIVE
To obtain a position in Ecommerce Industry, Where I utilized my 24 plus months of
Service + Warehouse Experience, Leadership, and Problem-Solving Skills to help a
company improve its operations.
WORK EXPERIENCE
1. Worked With Arise India LTD. As Service Coordinator.
( 24th November 2014 –Present)
Proficiency Forte:
 Taking Care Of Timely Dispatch.
 Updating MIS Report On Daily Basis.
 Taking Care Of After Sales Issues.
 Holding Responsibility For Reverse Pick Up, Arranging Reverse Pick Ups Of The
Damage/ Defective Goods From Customers End.
 Coordinating With Our Warehouses In All India
 Day To Day Updating Records.
 Physical Verification Of Stocks On Daily Basis.
 Taking Care Of RTO cases,
 Taking care of damage inventory And Making Reverse Parches Order And
Sending Damage Stock Back to Vander/Company
 Coordinating With Other E Commerce Companies Like Snap Deal, Beg It Today,
Shopclues, E Bay, Flipkart For In transit Damage Delivery Cases,
 Rising In transit Damage Clams To Market Place Vendors.
JOB Description In Current Profile
I AM Taking Care Of All Service Related Issue Of Arise E Commerce Department, I Am
Coordinating With The Customer And with the Service Centre To Provide Customer A
Satisfactory Solution From Our End, And In Damage Cases I Am Connecting To The

2. Customer Time To Time To Guide Him And To Make Him Agree To Visit Service
Centre, And I Am Also Taking Care Of Reverse Pick Up, Arranging Reverse Pick Ups
Of Damage/ Wrongly Delivered Products, And Also Rising The Claims To Couriers For
Damage Deliveries And Making Sure That The Case Shall Be Close With In A Week,
Also Coordinating With Other E Commerce Companies Like Snap Deal, Beg It Today,
Shopclues, E Bay, Flipkart For In transit Damage Delivery Cases, Rising In transit
Damage Clams To Market Place Vendors.
2. Worked As Service Coordinator With Next Online Shopping ( Videocon’s E
Commerce ).
( 24th April 2013 – 22nd November 2015 )
Proficiency Forte:
 Holding The Responsibility Of Customercare@next.co.in,
 Taking Care Of After Sales Issues.
 Taking Care Of Next Tele Shopping TV Channel (Videocon D2H Channel No.
135) After Sales Issues (Electronics)
 Holding Responsibility For Reverse Pick Up, Arranging Reverse Pick Ups Of The
Damage/ Defective Goods From Customers End.
 Printing Invoices From SAP
 Editing Invoices To Resolve Serial Number Issues.
 Checking Stock In SAP To Placing Orders For Replacement Of Damage Goods
At Different Locations,
 Coordinating With Our Warehouses In All India
 Day To Day Updating Records.
 Physical Verification Of Stocks In Weekly.
 Admin Works At Branch Level.
 Making Monthly Inventory Reports & Logistic support for Company staff.
 Taking Care Of RTO cases,
 Taking care of damage inventory And Making Reverse Parches Order And
Sending Stock Back to Vander/Company
Capability With Software’s And Programs
 Photoshop
 SAP Net Weavers GUI 7
 MS Office
JOB Description In Current Profile
I AM Taking Care Of All Service Related Issue Of Teleshopping, I Am Coordinating
With The Customer And with the Service Center To Provide Customer A Satisfactory
Solution From Our End, And Damage Cases I Am Connecting To The Customer Time
To Time To Guide Him And To Make Him Agree To Visit Service Center,

3. And I Am Also Taking Care Of Reverse Pick Up Sheet Day By Day, Making Sure That
The Case Shall Be Close With A Week,
Work At Best And Coordinating With Our Warehouses In All Over India For Stock
Transfer.
ACADEMIC EDUCATION
B.Com
Year : 2011-2014
University : Mahatma Gandhi Kashi Vidyapith, Varanashi
12th Standard
Year : 2011
Board : National Institute of Open Schooling (NIOS).
10th Standard
Year : 2008
Board : National Institute of Open Schooling (NIOS).
PERSONAL DETAILS
Father’s Name : Late Shari Ram Prasad
Nationality : Indian
Date of Birth : 08 Aug 1986
Marital Status : Single
Permanent Address : R/z- 278, E- Block,
Patel Garden, Dwarka More,
New Delhi-110059
.
PLACE: New Delhi
Date: 10th March 2015 (Rahul Gupta)