Deepti Singh is seeking a challenging position that allows her to utilize her 6 months of experience as Team Lead in supply chain and reverse pickup at Pepperfry. She has a Bachelor of Technology degree in Computer Science and seeks to leverage her strengths in positive attitude, determination, analytical skills, and people management. Her past experience includes roles in technical sales and customer relationship management.

1. DEEPTI SINGH
Contact No.: 09873970870, 08826827274 e-mail ID: sdeepti29@gmail.com
Career Objective:
To work in a challenging position for an esteemed organization that provides the best
opportunities to utilize my talent and leadership skills for professional and personal
development. Motivated achiever who is recognized for combining program excellence,
integrity, and innovation with best practices and disciplined attention to achieving immediate
and long-term goals and objectives.
Professional Profile:
6 months+ of experience as Team Lead- Supply Chain & Reverse Pickup in
Pepperfry
Pepperfry is India’s No. 1 Online Furniture, Home and Living Marketplace with over a
whopping million customers!3rd January 2012 to give customers a wide selection of amazingly
priced Furniture and Home merchandize with a consistently great shopping experience.
Job responsibilities as Team Lead Supply chain:
 Create an environment oriented to trust, open communication, creative thinking, and
cohesive team effort.
 Coach and help develop team members; help resolve dysfunctional behavior.
 Assure that the team members have the necessary education and training to effectively
participate on the team.
 Coordinate with internal and external customers as necessary.
 Familiarize the team with the customer needs, specifications, design targets, the
development process, design standards, techniques and tools to support task
performance
 Serve as meeting manager.
 Ensure deliverables are prepared to satisfy the project requirements, cost and schedule.
 Coordinate the review, presentation and release of design layouts, drawings, analysis
and other documentation.
 Investigating and solving customers' problems, which may be complex or long-standing
problems that have been passed on by customer service assistants;
Job responsibilities as Team Lead Reverse Pickup:
 Handling PAN INDIA Reverse pick-up & Refunds team to ensure more than 90% of
requests are properly co-ordinate during the pick-up to refund of the reverse shipment
request with our Reverse logistics partners and our owned fulfillment center.

2.  Working closely with in-house CRM development team to ensure proper flow of
communication from end users to concerned department to end users to boost customer
experience.
 Working Closely with Market Place team to ensure sourcing with in the promise SLA as
well as keeping follow up with fulfillment center for instant dispatch.
 Responsible for Reconciliation and billing for out sourced reverse shipment partner.
Job responsibilities as Team Lead OFT:
 Management of Operational tasks and processes in Jodhpur Fulfillment hub.
 Maintaining Stock Receipts, order processing, drop ship order processing, , shipping &
dispatch, returns and bulk shipments
 Managing the allocation and delegation of tasks and duties within the team
 Develop and enhance the current methodology the team will use to reach its goals.
 Provide training for the team where required. Ensure the training provided is being put
into use correctly and identify gaps where additional training maybe required.
 Communicating and Listening will be core people management skills in this role.
 Responsible for resolution of Customer Service issues and other interdepartmental
issues regarding Fulfillment
 Dealing with escalations and Ad Hoc Requests from other departments and Clients
 Responsible for Inventory Control; Stock Counts, Adjustments and reporting
 Review of current processes and proposal and execution of improvements
 Other Project Work which benefits the team and/or companywide
 Resolving respective Merchants query and issues.
 Making the reports and sharing with management.
Past Experience:
 Worked as Sr. Technical Sales Executive in Zygon Tech Pvt. Ltd.
(December 2012-September 2014)
Job responsibilities:
 Providing help and advice to customers using your organization’s products or services;
 Communicating courteously with customers by telephone, email, letter and face to face;
 Investigating and solving customers' problems, which may be complex or long-standing
problems that have been passed on by customer service assistants;
 Handling customer complaints or any major incidents, such as a security issue or a
customer being taken ill;
 Issuing refunds or compensation to customers;
 Keeping accurate records of discussions or correspondence with customers;
 Analyzing statistics or other data to determine the level of customer service organization
is providing

3.  Writing reports analyzing the customer service that organization provides;
 Worked as Relationship Manager in India Info line (June 2012-
November 2012)
Job responsibilities:
 Developing feedback or complaints procedures for customers to use;
 Developing customer service procedures, policies and standards for your organization or
department;
 Meeting with other managers to discuss possible improvements to customer service;
 Learning about your organization’s products or services and keeping up to date with
changes;
 Keeping ahead of developments in customer service by reading relevant journals, going
to meetings and attending courses.
Professional Qualification:
Course Year OF
PASSING
BOARD/UNIVERSITY SUBJECT
Bachelor of
Technology
2012 Uttar Pradesh Technical
University (UPTU)
Computer Science
Educational Qualification:
COURSE
YEAR OF
PASSING
BOARD/UNIVERSITY
Subject
10th
2004
K.R. Girls Inter College, Mathura (U.P.
Board)
Science
12th
2008
V.D. Inter College, Agra (U.P. Board) Science
Academic Project:
Title: Online Gas Booking System Industry :Java with MYSQl
Description: The Online gas booking system is providing facility to the users from that the
user can make online gas booking easily. If the user (Consumer) has no gas connection, the
system is providing facility that user can make a request for new connection. And also

4. providing the facility like he can make a request for transfer gas connection from one location to
another.
Technical Qualification:
 Programming Language: C, C++, JAVA, SQL.
 Operating Systems : MS DOS,Windows98,NT,2000,XP,7,8
 Application software: Ms Office (Excel, word, PowerPoint)
Strength:
 Positive Attitude, Determined, Higher Energies
 Hard Working and Sincere
 Good Decision making and Analytical Skills
 Able to handle people in a very efficient way
Personal Vitae
 Name: Deepti Singh
 Father’s Name: Mr. Bijendra Singh
 Date Of Birth: 28th
Aug 1991
 Nationality: Indian
 Gender: Female
 Marital Status: Single
 Languages Known: English, Hindi
 Preferred Location: Delhi NCR
Affirmation & Solemn Declaration:
I hereby declare that the information furnished above is true to the best of my
knowledge and I will be the sole responsible for any misinformation.
Date:
Place: [Deepti Singh]