This resume is for Yogesh U. Roman, seeking a career in customer service where his knowledge in telecom billing, invoice processing, and payment posting can be utilized. He has over 8 years of experience in roles like telecom billing specialist, account servicing specialist, billing analyst and team lead. His experiences include overseeing telecom invoice processing, managing customer accounts, billing analysis, dispute resolution, and accounts receivable/payable processes. He is proficient in applications like Citrix, Geneva, SAP and has a MBA degree.

1. Resume
Yogesh.U.Roman
Yogesh.roman@rediffmail.com
Mobile Number: 8007533444.
Objective:
Seeking a career in an organization where exceeding a customer expectation is rule rather than exception
where my knowledge in Telecom billing analyst, Invoice Processing, Payment Posting will be utilized.
Core Competencies:
 Order Processing
 Invoice Processing
 Billing Analysis, Production & Management
 Accounts payable & Accounts Receivable process
 Dispute Resolution
 Proactive Problem Solving
 Revenue Assurance.
 Customer Service
 Credit & Collections
 UAT Testing for the new Products in the Geneva Environment.
 Communication via Mails and if Required Calling.
Professional Experience:
 Tech Mahindra Ltd Pune. July 2009 to May 2013
Telecom Billing Specialist (Origination Grade – SR. Technical Associate)
 TCS LTD Pune, May 2013 to April 2015
Account Servicing Specialist (Sr. Asscociate)
 Teak Staffing Pvt Ltd. April 2015 to September 2016
Billing Analyst
 Infosys BPO. September 2016 till date
Team Lead.
Functional Work Profile in Techmahindra
 Oversee telecommunication invoice processing via Geneva, Citrix, Concreto Application, and
Classic Applications.
 Managing the customers via E mail and by calling them if required.
 Managing the Billing Activates for Norway, Denmark, Sweden & Finland (Nordics) Countries
Completely as per the Billing Time Table.
 Looking after more than 100 End customer of NORDICS and their accounts,
 Daily Order Processing for the customers and all Billing Activities.
 Accounts payable & Accounts Receivable process
 Looking after B-End Customer Billing and all other related query.
 Looking after Billing Query Mail Box, where all the Account managers send their queries.
 Ensure invoices are billed accurately for services at contracted rates and proactively address
all discrepancies in a timely manner.
 Strong project management skills made continual improvements and changes on existing
billing processes
 Maintain documentation, and resolve telecommunication billing inquiries, disputes, and
connection issues related to billing.
 Identified billing discrepancies and worked with carriers to resolve billing dispute

2.  Providing required documentation and managing the process through to dispute resolution
and track credits.
 Generated and provided required reports of itemized calls for proper billing to clients.
 Initiated and reviewed credit reports and history of prospective clients.
 Supported the Manager, Pricing and Contracts.
 Followed best practices for implementing customer inventory invoices, locations, contracts,
and order templates within product solution.
 Assured quality of inventory and invoice loading.
 Participated directly in and followed best practices for customers' invoice approval needs and
defined general product enhancement requests.
 Worked remotely with managers, clients, and Account Managers.
 Prepared financial analysis (P/L) and determined profitability of major proposals to
prospective clients and existing customer renewals.
 Good team player with proven ability to be reliable in crisis
 Accurate data entry skills. Maintaining records in the required database
 Consistent, self reliant and adaptable with the ability to learn the process quickly
 Excellent interpersonal skills, ability to work well with others
 Good Communication and Interactive Skills.
 Good Client Interaction.
 Handling Team Members and giving proper line of Authority.
 Multitasking
Application Handled for the Billing System:
 Citrix Application
 Geneva Application
 Crystal Report
 GFP(Global Financial Platform)
 Classic Order
 TRS (Tactical Reporting System)
 MS Office
 Radix
 Sansay
 Vendor Analysis Report.
Achievements:
 Received certificate of Star Performance from Vice President Corporate affairs of Tech
Mahindra.
 Received couple of Cookies ward from Project Manager & Service Delivery Lead.
 Received certificate of Rising Star from Associate Director
 Many appreciation form Client who is Head of Billing & Finance Northern Europe & Nordics BT.
 Participated in the Cultural Events in Tech Mahindra
 Received Various Prices for the participation in the Events
 Selected as the Team Member of the New Event Committee of the Tech Mahindra
Functional Work Profile in TCS LTD Pune
 Worked as Account Servicing, Payment Posting for Mortgage customers
 Processing the payments as per the request which we received
 Correction on the loans which are back dated
 Processing the Bankruptcy accounts.
 Following US banking process

3. Functional Work Profile in Teak Staffing Pvt Ltd.
 Working as a Billing Analyst.
 Preparing Vendor Rate Decks for U.S Corporate customers.
 Assigning switches to the Route tables as per the process
 Checking the Vendor rate and Client rate and process the invoices
 Checking the Invoices and Entering them into web based payment application so that get paid in
time.
 Solving the suspense as per the suspense Error code
 Working on Radix, Vendor Analysis Tool, DAX, Sansay applications.
Functional Work Profile In Infosys BPO
 Accounts Receivable.
 Payment Posting
 Invoicing
 Collections
 Recall and Refund or Credits
 SAP reporting
 CASH management
 Accruals
 Reconcillations
Education:
MBA from Pune University 2013.
Graduate in Science from University of Pune in 2008.
HSC from Maharashtra Board 2004
SSC from Maharashtra Board 2002.
Personal Information:
Date of Birth 29th OCTOBER 1986
Personal Strength Confident, Self Disciplined, Positive
Attitude, Determined and dedicated work
Nationality Indian
Hobbies Playing Cricket, Listening to music, Dance
Permanent Address Adarsh nagar, Near PCMT Bus stop,
Kalewadi Pimpri Pune -17
Languages Known English, Hindi, Marathi
Passport Number H7933447
Date: ________ Sign:___________