Vishal Bhat is an automobile engineering graduate with over 3 years of experience in service operations, network establishment, and customer support at Suzuki Motorcycles India Private Limited. He is currently a Service Executive handling 13 dealer outlets across Delhi and NCR, reporting to the Zonal Manager. Prior to this role, he had a 6-month stint as a Graduate Engineer Trainee at HDFC ERGO GIC Ltd. He has achieved significant results like reducing customer complaints by 50% and increasing free service redemption rates across dealers. He is pursuing an MBA degree and is seeking career enrichment opportunities.

1. VISHAL BHAT Email: vshl.bht@gmail.com
C-1 Kauvery, Contact No.:+91-9711866171
IGNOU Housing Complex, Maidangarhi
New Delhi-110068
An Automobile Engineering Graduate with 3 years and 2 months experience in the area of Service operations,Network
establishment and Customer Support in automobile industry, seeking career enrichment in growth oriented organization.
Since Feb’2013: Suzuki Motorcycles India Private Limited
Feb’2013 to till date: Service Executive- Regional Office, Gurgaon
Handling 13 Dealer Outlets- 08-Main dealers, 2-Branches and 5 SASS Setup in Delhi, and NCR. Reporting to Zonal
Manager, North Zone.
From Jul’2011 to Nov’2011: HDFC ERGO GIC Ltd as Graduate Engineer Trainee.
Achievements:
 Significant Contribution in reducing Customer complaint by almost training 50 % by implementation and analysis of
PSF systemand mandatory final inspection.
 Ensured many counter measures on failure analysis provided by me to the company.
 Significant increase in Free Service redemption of dealers across Delhi NCR from 32% to 47%.
 Worked in coordination with a team in organizing National level-Mega Sales & Service Camp at Pune and Goa and
managed to handle 200% of the normal inflow at service touch points.
 Also organized and managed specific dealer free service camps across Delhi NCR.
 Arranged PWO meets and trainings at dealerships for increasing spare penetration into local market and improving
product image.
 Carried out successful Periodic Maintenance across Delhi NCR as new concept was introduced in training
department.
Service Operations:
 Evaluate the service standards at dealer setups through audit and provide testimonials.
 Coordinating with Dealer service team for product complaints and follow settlements of warranty claims with HO.
 Provide feedback to Field quality department by raising Field Technical Information Reports , follow-up and
Implementation of countermeasures.
 Handling of customer complaints and their analysis and to curb complaints.
 Coordinating with service staffs for promotional activities like Service Camps, Customer meets, Training programs
to enhance company value, dealer market share and hence company market share.
 DVR & MOM & Monthly Reports- Ensure all relevant information and records on time.
 Monthly presentation s, presenting the Area Performance and significant achievements.
 5S scores Improvement & Manpower skill improvement.
 Organizing Service Camps and conducting PWO meets at different dealerships across Delhi NCR.
Network Establishment:
 Assessing & analyzing the area potential to expand & manage the Authorized Service Centers.
 Monitoring and improving service coverage ratio & Redemption ratio.
 Improve manpower efficiency at service network by providing on job training.
Customer Relationship Management:
 Managing issues pertaining to customer complaints and addressing them.
 Product Training at SMIPL Plant-Gurgaon.
 DMS and Claim Settlement System training at SMIPL Training Centre-Gurgaon.
 Periodic Maintenance training from Japnese Trainer’s at SMIPL training Centre Gurgaon.
Career Synopsis
Training
Professional Experience
Job Profile- Service Executive-Suzuki MotorcyclesIndia Private Limited

2.  Completed PGDIM from IGNOU with 57% in aggregate in July 2015, Pursuing MBA.
 Completed B.E (Automobile Engineering) from RAJARAMBAPU INSTITUTE OF TECHNOLOGY AND
MANAGEMENT, Sangli during 2006-2011 affiliated to Shivaji University, Kolhapur.
 Completed 12th from Kendriya Vidyalaya, CBSE Board during 2005-2006 with an aggregate of 61.00%
 Completed 10th. from Kendriya Vidyalaya, CBSE Board during 2003-2004 with an aggregate of 69.20%.
Software Knowledge AutoCAD
Operating Systems Windows XP, Windows 7.
Packages MS-Office
 Design and Development Experimental Set Up for measurement of rolling coefficient of friction at different speeds
and different surfaces.
 Feasibility report for setting up of Ashok Leyland garage in Jammu.
 Honest,Sincere and Dedicated.
 Curious patient and fast learner
 Smart worker and a good team player.
 Self motivated by self-monitoring.
Age & DOB : 26 yrs, 26-06-1989
Father’s Name : Sh. Bharat Bushan Bhat
Address : C-1 Kauvery, IGNOU Housing Complex,
Maidangarhi, Neb Sarai, New Delhi 110068
Declaration
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
(VISHAL BHAT)
Educational Qualifications
Software Skills
Personal Traits
Projects
Personal Skills