1. Deborah Marie Allen
1433 Almond Tree Drive, Henrico, VA 23231 | 804-477-5613 | dallen5787@yahoo.com
Summary of Qualifications
Highly experienced customer service professional. Able to handle a high volume of customer calls in a fast paced
environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service.
Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization
and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with
minimal escalations.
Education
CERTIFICATE OF COMPLETION | AUGUST 2005 | BREMO PHARMACYTECHNICIAN PREPARATORY COURSE
Major: Pharmacy Technician Certification
CERTIFICATE OF COMPLETION | MAY 2005 | RICHMOND TECHNICAL CENTER
Major: Medical Systems Administration
DIPLOMA | JUNE 2005 | CHARLES CITYHIGH SCHOOL
Skills & Abilities
MANAGEMENT
Instructing, Organizing (people,data,things), Delegating responsibilities, Negotiating, Motivating others, Evaluating
people and data, Problem solving, Implementing, Researching, Adaptability, Coordinating, Flexibility, Decision making,
Staff development,Assigning, Scheduling,Inspecting
SALES
Contacting, Persuading,Reviewing products, Inspecting products, Determining value, Informing buyers,Promoting
sales, Work outdoors/indoors, Work with people, Work under stress, Work long hours,Knowledge of products, Human
relations, Financing, Budgeting, Marketing, Advertising
COMMUNICATION
Reasoning, Organizing, Defining,Writing/editing, Listening, Explaining, Interpreting ideas,Reading, Communicate
precise information, Work with committees, Publicspeaking, Correct English usage,Operate communication systems,
Subject knowledge, Good sense of timing
COMPUTER
Microsoft Word, Power Point, Access, Excel, Internet,Front, Java Script, HTML, Microsoft Outlook, Publisher, Adobe
Acrobat, AS400,Sage Pro, Quickbooks Pro
Experience
ACCOUNT MANAGER | LABOR FINDERS OF VIRIGNIA | JANUARY 2016 – MARCH 2016
 Providing excellent customer service
 Recruiting, interviewing, Placing, Managing and Terminating Temporary Associates

2. 2
 Phone sales, client visits and proposals
 Customer site visits
 Daily payroll administration
 Daily/Weekly reporting procedures
 Workers Compensation claims management
 Collection of branch receivables with the assistance of corporate staff
CHARTER DISPATCH MANAGER | GROOME TRANSPORTATION | JUNE 2006 – JANUARY 2016
 Plan, organize, or manage the work of staff to ensure that the work is accomplished in a manner consistent
with organizational requirements.
 Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or
objectives.
 Implement schedule or policy changes for transportation services.
 Monitor operations to ensure that staff members comply with administrative policies and procedures, safety
rules, environmentalpolicies, or government regulations.
 Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with
individualstaff members.
 Monitor spending to ensure that expenses are consistent with approved budgets.
 Direct investigations to verify and resolve customer complaints.
 Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing
profits or improving services.
 Conduct employee training sessions
 Direct activities related to dispatching, routing
 Direct or coordinate the activities of operations department toobtain use of equipment,facilities, or human
resources.
 Plan or implement energy saving changes to transportation services, such as reducing routes, optimizing
capacities, employing alternate modes of transportation, or minimizing idling.
 Direct staff performing repairs and maintenance toequipment,vehicles, or facilities.