1. KATHY WALCOTT, MBA
kathwalc@gmail.com 954.840.5706
EDUCATION/CERTIFICATIONS
Master of Business Administration in Management (3.79 GPA)
American InterContinental University, Weston, Florida
Bachelor of Science in Professional Administration, Graduated Cum Laude
Barry University Miami Shores, Florida
Associate in Business Administration
School of Business and Computer Science, Trinidad, W.I.
Certificate: Human Resource Management, Barry University Miami Shores, Florida
Certificate: Human Relations and Effective Speaking - Dale Carnegie
Results-oriented, self-motivated Administrative Professional, effective team player and decision maker with hands-on
experience in administration, operations, credentialing and human resource management.
● Delivers superior work, promptly responds to inquiries, achieves given timeframes, and diplomatically responds to
and resolves challenging issues, ensuring confidentially and satisfaction.
● Dynamic management skills in facilitating division’s administrative, operations, credentialing / re-credentialing and
human resource functions. Strong organizing, planning, and time management skills.
● Excellent communicator and relationship builder who utilizes effective verbal, written, active listening and
interpersonal skills to develop positive relationships with internal and external customers.
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
FLORIDA INTERNATIONAL UNIVERSITY, Miami, Florida 12/2013 – 2/2015
Coordinator Clinical Program/Credentialing:
 Advised new applicants on the requirements for membership as outlined in Bylaws. Maintained medical staff
database. Processed medical staff credentialing and re-credentialing applications; results led to practitioners being
granted hospital privileges, and participation with health plans. Assisted with providers’ on-boarding.
 Established and maintained effective communication with practitioners, faculty, Chief of Service, Department
Chiefs, and Medical Staff offices. Interacted with managed care health plans, provider relations representatives and
conducted necessary follow-ups.
 Performed primary sources verification; researched NPDB, LEIE, OIG, SAM, Medicare Opt-Out, Florida
Department of Health. Researched, reviewed sanctions, professional liability malpractice insurance, licensure claims.
 Prepared providers’ files for approval by Credentialing Committee; prepared committee agendas, attended meetings.
 Implemented processes to improve department’s operations.
MAXIM HEALTHCARE STAFFING SOLUTIONS, Miami, Florida Contracted 8/2011 – 12/2013
Credentialing Coordinator:
 Credentialed and re-credentialed providers for participation in managed care plans. Utilized various primary sources
to verify and update providers’ credentials. Wrote / revised standard operational procedures and updated policies.
Served as project team leader.
 Utilized medical staff by-laws, state and federal regulatory standards to comply with credentialing and accreditation
standards for hospitals, health plans and federal programs. Conducted in-house audits; audited delegated entities,
ensured compliance to standards.
 Researched, reviewed professional liability malpractice claims; monitored NPDB, EPLS, LEIE, Medicare Opt-Out,
Florida Department of Health OIG, SAM, sanctions; generated reports.
 Researched sanctioned providers adverse claims history; coordinated and participated in appeal hearings for Adverse
Claims issues. Worked collaboratively with Quality, Risk Management and Legal to review Adverse Claims issues.

2. KATHY WALCOTT, MBA
Pembroke Pines, FL kathwalc@gmail.com 954.840.5706
PG. 2
JACKSON MEMORIAL HOSPITAL, Miami, Florida 1994 – 2010
Assistant Administrator 3 – Ambulatory Services & Community Health 2007 – 2010
 Worked collaboratively with Senior Vice President/Management to develop and implement administrative guidelines
that achieved division’s objectives and corporate vision; this contributed to the organization attaining accreditation
through The Joint Commission and Accreditation Commission of Health Care.
 Established and managed division’s providers credentialing, provider fee enrollment, grand rounds, clinical
preceptorship, and National Health Service Corporation (NHSC) programs. Results led to adherence to corporate,
state, national rules and strategic improvements.
 Tracked demographic data, noted program changes and monitored recipients’ adherence to program parameters for
NHSC Federal officials; this resulted in 100% compliance to federal regulations. Utilized interpersonal skills to
coordinate teamwork and build positive relationships with all levels of staff and external customers.
 Centralized and directed divisional Human Resources Management operations that supported 850 employees, by
implementing corporate processes, policies and procedures. Results led to accomplishment of divisional objectives.
 Advised on administration and HR matters that sustained corporate rules and regulations; served as project leader.
 Assisted with compensation, benefits, staff requisitions, new hire orientation, transfer/status changes, terminations,
appraisals, labor relations, leave of absence, FMLA matters. Collected, analyzed HR data, and generated reports.
 Re-organized and supervised mechanisms that increased compliance to mandatory training to 98%. Managed talent
acquisition requisitions ensured requests were within budget. Improved process of performance evaluations
submission; this increased submission from 48% to 96%. Resulted in accomplishment of divisional objectives.
 Researched and analyzed data from various sources to monitor position control for full time employees to reduce
overtime. Generated narrative and statistical reports used by executives and senior management to make strategic
budgetary decisions. Supervised team of full time and part time providers.
 Designed, implemented and audited clinicians’ credentials that decreased suspension of providers to 0%, and
improved compliance to corporate policies and state regulatory standards.
Assistant Administrator 1 - Ambulatory Medical Administration 2004 – 2007
Worked collaboratively with Director and successfully achieved department’s objectives.
 Managed departments’ operational activities, purchases and inventory budget. Monitored and analyzed monthly
operating expenditure and variance report. Results led to department operating within budget.
 Prepared and managed physicians’ clinic schedule. Achieved balanced productivity and ensured clinics were
adequately covered at all times.
 Ensured department staff completed annual mandatory corporate training; adherence to company’s rules.
 Researched and evaluated data, prepared narrative / statistical reports; aided efficient use of resources.
Administrative Assistant – Mental Health Administration 1994 – 2004
Provided clients with optimum and efficient services ensured clients’ satisfaction.
 Researched data and prepared monthly statistical reports.
 Designed and implemented systems for processing, and scheduling court hearings for clients.
 Created and designed official department forms, which streamlined internal processes.
 Prepared, reviewed and submitted job evaluations and KRONOS time reporting.
SKILLS
Microsoft Office Word, Excel, PowerPoint, Outlook, Access, Adobe, OneDrive, PantherSoft, Blackboard, SharePoint,
Vistar, IntelliSoft, MSOW. Internet Research, ELearning, TOPS Leave Management, KRONOS Time Reporting.
Knowledge of TJC, NCQA, AAAHC, AHCA, CMS regulatory requirements.
PROFESSIONAL AFFILIATIONS
Society of Human Resource Management (SHRM)
National Association Medical Staff Services (NAMSS)
Florida Association of Medical Staff Services (FAMSS)