د حاتم البيطار محاضر ادارة المستشفيات ومكافحة العدوى

1. Management & Leadership
By dr Hatem el Bitar

2. Guidelines & Syllabus
 Welcome
 Biography
 Course Guidelines
 Reading Assignments
 Class Assignments
 Final Exam
 Attendance & Participation
 Office Hours
 Evaluation System
 Academic Honesty
 Syllabus
 Student Profiles
 Resumes
 Contact Information
 Questions

3. Leadership vs. Management
 What is management?
 What is leadership?
 What has effected the nature of management
and leadership?
 Focus will be on leadership
 Your success as both a manager and leader will
depend upon your willingness and ability to
change

4. Functions of Management
 Planning
 Organizing
 Coordinating
 Staffing
 Directing
 Controlling
 Why does the gap exist between these functions
and actual behavior of managers?

5. Management Roles
 Interpersonal
 figurehead, leader, liaison
 Informational
 monitor, disseminator, spokesperson
 Decisional
 Entrepreneur, disturbance handler, resource allocator,
negotiator

6. Theory of Management Skills
 Technical
 Human Relations
 Conceptual
 Which is more important?

7. Traditional Management Styles
 Autocratic
 Bureaucratic
 Democratic
 Which styles are best and when?

8. Focus vs. Vision
Focus of Management
 Do things right
 Direct operations
 Enforce policies and rules
 Design procedures and
tasks
 Control results
 Foster stability
Vision of Leadership
 Do the right things
 Monitor guest
expectations
 Communicate vision and
values
 Manage systems and
procedures
 Support people
 Engage in continuous
improvement

9. What Is Leadership Today?
Then
 Commerce
 Work
 Answers
 High-tech
 Directives
 Rationalism
 Serious
 Independent
 Exclusive
 Return-on-investment
Now
 Compassion
 Balance life and work
 Questions
 High-touch
 Participation
 Spirituality
 Fun
 Interdependence
 Inclusive
 Human worth

10. …and still there’s more!
Then
 Directives
 Homeostasis
 Company goals
 Conventional
 Speaks
 Objective
 Colloquial
Now
 Conversations
 Ambiguity
 Self-knowledge
 Unconventional
 Listens
 Relational
 Global

11. Leadership Theories
 Personality-based
 Situational
 Transactional
 Transformational

12. Next Week
 Chapter 1: The Changing Nature of Leadership
and Management
 Tom Segesta – Four Seasons Hotel