This document provides a summary of Crystal Kelly's work experience and qualifications. It lists her employment history from October 2013 to the present at Applied Technologies in Springdale, AR where she takes the lead on inside sales for local Tyson accounts. Prior to that, from June 2012 to October 2013, she worked as the Office Manager at B&B Hydraulics in Overland Park, KS where she handled tasks such as answering calls, processing orders, finding inventory, and scheduling projects. The document additionally outlines her past roles and responsibilities from May 2005 to October 2011 at Tompkins Industries and from October 2001 to February 2004 at TripMate Ins. Agency.

1. 3101 G Street
Rogers, AR 72758
Phone 816-560-9486
E-mail cdkelly 1997@gmail.com
Crystal Kelly
Work experience 10/2013 - Present Applied Technologies Springdale, AR
CSSR
● Took lead inside sales for local Tyson Accounts
● Input orders, quotes, RMA’s and expedite requests
● Run backorder reports to track any open orders
● Update customers on lead times and expected dates
● Implemented new ideas to better serve Tyson
● Answer phones, create reports, constant email interaction
● First point of contact in finding product, handling disputes,
rushing orders
06/2012 - 10/2013 B&B Hydraulics, Inc. Overland Park, KS
Office Manager
● Answered incoming sales calls
● Handled customer orders, complaints and found necessary
inventory
● Was solely responsible for stock levels and re-ordering of key
items
● Created production orders for upcoming projects
● Scheduled appointments for my outside sales reps
● Scheduled appointments for upcoming projects
● Assured all projects went according to design and to customer
satisfaction
05/2005 - 10/2011 Tompkins Industries Olathe, KS
Inside Sales
● Answered incoming sales calls
● Handled customer orders, complaints and found necessary
inventory.
● Took lead on several accounts being responsible for their needs
from start to finish. Which included finding inventory, setting up
production orders, making sure staff completed the production
orders, completing necessary paperwork insuring product was
shipped on time.
● Took care of returned products and making sure customers
received proper credit.
● Worked face to face with walk in customers assuring their needs
were taken care of.
10/2001 - 02/2004 TripMate Ins. Agency Kansas City, MO
Claims Support Services

2. ■ Work with tour operators to establish if a client has insurance at the
time if the claim.
■ To assist the claims reps in determining whether or not a claim is
payable.
■ Dealing directly with tour operators to assist them in helping their
clients to obtain maximum benefits.
■ Working directly with Emergency Oncall International in helping
clients in emergency need of medical help.
06/2001 – 09/2001 Cowley County Mental Health Center Ark
City,KS
Receptionist
● Answered a 12 line switchboard.
● Assisting the psychologist with their daily logs and keeping track
of their appointments
● Going over orientation papers with new patients
● Assisting the psychologist with prescriptions for patients
08/1997 – 05/2001 Weber Mobile Home Service Ark City, KS
Administrative Assistant
● Answered phones, dealt with customer service questions
● Kept track of where our employees were in the field, by keeping
close contact by phone
● Issued payroll checks for all employees
● Kept track of receipts and dealt with taxes at the end of every
quarter, made sure all records were in order