Sugar-Ray Williams Jr. has over 2 years of experience processing payrolls and 6 years of experience in retail sales. He is proficient in Microsoft Office applications and has strong communication, attention to detail, and customer service skills developed over 10 years of experience in optometry, retail clothing, and payroll processing roles. His most recent role is as a Payroll Specialist at Benefitmall where he processes payrolls for 40-50 clients daily.

1. SUGAR-RAY WILLIAMS JR.
2550 59TH Ave South Email: sugarraywilliams89@gmail.com
St. Petersburg, FL 33712 Phone: (727) 710-0785 – Mobile
SUMMARY OF SKILLS
 Over 2 year of payroll processing experience.
 Six years of sales experience in the retail clothing, and tuxedo industries.
 Extensive experience in a high customer service quality environment.
 Critical thinker in customer service quality and handling customer service issues up to my full
ability.
 Demonstrating leadership along with building professional relationships with management, peers,
and clients to create a reliable team setting and reliable communication with others.
 Over ten years’ experience with current and previous Microsoft Office applications such as:
Microsoft Word, Microsoft Excel, Microsoft Access, and Microsoft Power Point.
 Very detail oriented as well as basic housekeeping experience, stock and any other organizational
responsibilities.
 Well Spoken as well as written.
 Strong team oriented background.
PROFESSIONAL EXPERIENCE
Payroll Specialist – Benefitmall, St. Petersburg, FL (September 2015 – Present)
 Multiple client processing in access of 40-50 clients daily.
 Maintaining email communication with clients in a timely and professional manner.
 Assisting other team members as well as any absentee employee’s payroll clients.
 Processing payrolls from “Que” calls as well as assisting clients with any questions concerns or issues that I
have the ability to resolve.
 Responsible for printing daily exceptions reports to designate which clients have not been processed
throughout the day.
 Following up and resolving “Salesforce Cases” in a timely manner.
Payroll Specialist – Ceridian HCM, St. Petersburg, FL (May 2013 – August 2015)
 Responsible for processing payroll for multiple client groups, in some quantities of 1,000+ employees.
 Ensuring accurate and time processing by following all steps of a processing checklist.
 Responsible for processing on demand checks for any out of cycle employee payments.
 Communication with payroll clients as well as employees via email or telephone.
 Responsible for running a daily “Termination Report” for all client groups.
 Assisting other team members with auditing any data entered.
Optometric Tech – DR. D’alesio Optometry, Pinellas Park, FL (July 2012 – February 2015)
 Collect Ocular pressure and Ocular refraction of each office patient.
 Collect previous prescription data from patient’s current glasses using lensometer.
 Capture OptoMap digital ocular images of each office patient.
 Basic housekeeping duties.
 Instructing new contact lens wearers on insertion, removal, and contact lens care.
 Contact lens ordering and stocking by individual Rx.
Customer Service Associate-Men’s Wearhouse, St. Petersburg, FL (September 2005 – July 2012)
 Responsible for assisting wardrobe consultants with showcasing the displayed retail merchandise to
customers.
 Myself and team members put together a variety of different “looks” from anywhere to shirts, ties, belts,
cuff links, shoes, and tie clip combinations for the particular suit and occasion in the near future.
 Responsible for measuring, and data entry for tuxedo rentals in the tuxedo rental system.
 Responsible for basic housekeeping duties.
 Responsible for operating cash register, and ensuring accurate and efficient processing of customer
purchases through the point of sale system.

2. Customer Service Associate-Men’s Wearhouse, St. Petersburg, FL (September 2005 – July 2012)
(Continued)
 Assisting teammates in annual communication duties with customers for special events and promotions.
 Once received, debag, and alphabetize all incoming tuxedo rentals for each upcoming week.
 Contacting customers when they’re tuxedo rental are available for pick up.
 Ensuring all rental items fit and are adjusted properly to the customer’s specific measurements and comfort.
 Calculate and log minutes of all alterations from items purchased each day.
Pre-Load (Seasonal) – United Parcel Service, Clearwater, FL (October 2011 - December 2011)
 Unload freight trailers in a timely and safe manner.
 Sort packages to ensure they reach the correct conveyor belt for proper routing.
 Ensure each package is in the correct delivery vehicle according to its shipping label.
 Ensure each package is on the correct side of each conveyor belt so it can be placed into the correct delivery
vehicle.
 Placing packages in the correct section of the delivery vehicle, as well as ensuring that all packages are in
numerical order according to the route.
 Ensure all packages have proper shipping labeling before being loaded into delivery vehicles.
 Assisting drivers as well as hand delivering packages to customers.
EDUCATION
 High School Diploma – Lakewood High School, St Petersburg, FL (August 2003 – May 2007)
 Bachelor’s Degree in Computer Science(Not Complete) – St. Petersburg College(August 2007 – May 2009)
REFERENCES AVAILABLE ON REQUEST