1. SCOTT SPENCER
53 Karen Drive, Moncton, NB
scott.v.spencer1977@gmail.com
(506) 961-1992
CUSTOMER SERVICE MANAGEMENT
Results driven and customer service oriented professional with excellent customer facing skills. Offering
15 years of customer service experience in an automotive and heavy truck dealership environment.
Quality focused and pragmatic team player providing track record of achievement maximizing profitability,
optimizing workflow and exceeding objectives. Works with a high degree of diligence to policies,
standards and safety. Adaptable leader who thrives in fast- paced, high stress environments.
CORE COMPETENCIES
Customer Service / Relationship Development / Process Improvement / Quality Assurance
Problem Resolution / Strong Commitment for Sales Success / Consultative Selling Skills
MANAGERIAL ATTRIBUTES
 Wye Management Professional Financial Services Manager Program Certificate
 Maintaining effective control of expenses and budgets
 Increasing department profitability and forecasts
 Maximizing customer relations and retention
 Motivating and guiding a large team of employees and Technicians
 Taking corrective actions when inadequate performance is suspected
 Improved efficiency through new workflow procedures
 Chairman of the Occupational Health and Safety Committee NSADSA Certified
 Building and Property Management, Property Sales
 Attendee to multiple performance groups and factory training seminars
 Strong understanding of Dealer Management Systems
EMPLOYMENT HISTORY

2. East Coast International Trucks – Service Manager – 2014-2016
 Responsible for 30 plus employees
 Oversee daily department operations
 Interview and hire new employees and apprentices
 Work order / W.I.P Management
 Customer and Fleet retention
Halifax Chrysler Dodge - Service Manager - 2012-2014
 Quarterly interactions with Steele Auto Group Fixed Operations & Management
 Prepare and manage department budgets and forecasting
 Efficiency and Proficiency reporting
 Weekly team meetings
 Upsell program integration
 Hiring and termination of staff
 Health & Safety Chairman
Reno-Vision Homes – President – 2010-2013
 Business Planning
 Manage daily operations / quality control
 Hire subcontractors and delegate work for quick property turnover
 Work within a budget to ensure a strong return on investment
 Vision with a Proactive Mindset
Moncton Chrysler Dodge – Senior Service/Parts Advisor – 2002-2010
 Senior Service Advisor
 Hard work and dedication
 Top performer in sales volume and margins
 Three years of Parts Department experience
Moncton Saturn Saab – Service/Parts Advisor -1999-2002

3.  Assist the Service and Parts departments
References available on request