1. James Michael "Mike" Beverly
Experienced Multi-Unit Operations Manager
Springfield,OR 97477
mb3v3rly@gmail.com - 805-440-3746
A forward-thinking operations manager with a highly successful career historyin single & multi site operations.
Demonstrated abilityto achieve business initiatives through comprehensive evaluation ofvariable factors,
strategic planning,and implementation ofeffective solutions,policies,and procedures.
Willing to relocate:Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Service advisor, service manager, Operator
Kens Body Shop - San Luis Obispo,CA - 2012 to Present
Service & operations specialist.Familiar with all estimating & operations systems.Strong communication
skills with dailyduties heavily immersed with customers & technicians.Awesome phone skills with very
knowledgeable automotive & technical auto background.Able to handle stressful situations with air of calm
& relay technical info to customers in understandable terms so the customers can make proper decisions.Great
follow through to completion ofjob.
District Manager in charge of service advisor /mngr training
Jiffy Lube,PCJL, Inc - Central,CA - 2008 to 2012
Responsibilities
In charge of all aspects ofmulti store operations & training.In charge of all store locations policy& procedure
implementation,safety, compliancyetc... my responsibilityto ensure all sales & service in every location was to
companystandards & all sales & service training goals were metto meetcompany required staffing levels.I worked
closelywith manufacturers & industryexperts to ensure we constantlyoffered the highestlevel of professional sales
& service.
Accomplishments
During my time in this position Iwas able to consistentlymeet& exceed all performance & professional company
goals.I was able to network & forge manystrong relationships with B to B & B to C as well as setting many company
sales records.Earned top customer service awards as well as consumer choice awards for nearly every location. Top
ranked and nationallyrecognized for top shops within our national system for high performance year after year.
Skills Used
-Strong communication & leadership
-Team manager/team building/team retention
-Computer skills related to estimating & operations
-Negotiations with state & federal, labor,customers
-Attention to details & A+ follow thru to completion
-Motivation, problem solving & ability to always leave em'smiling
Service Manager, Service advisor
Brakes Plus - Denver and Colorado Springs,CO - Colorado Springs,CO - 2004 to 2007
Responsibilities
Worked directly with technicians & customers to accomplish service & repair.Work heavily with estimating &
operating systems.Worked with all vendors to ensure highestqualityparts & bes tpricing used in each & every repair.
Time managementskills to ensure all communications & repairs completed as required.
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2. Accomplishments
Was able to build & retain a service team of technicians thatwere on the high side ofaverage performance. Was able
to break manyperformance records in shop as well as CSIrating well above minimum standards. Was able to pay
technicians atthe highestavailable rate based on all criteria as well as earning every mfg & companyspiffrelated to
performance & customer service.
Skills Used
-Team leadership & time managementskills
-Sales,negotiations,technical background & mechanical skills
-computer estimating & operations systems
-vendor negotiations & productknowledge expert
Service manager, service advisor
Midas International - Denver, CO - 1998 to 2004
Responsibilities
-Open & close facilities
-Operate day to day activities
-Hire, train & facilitate labor force & technicians
-oversee all operations as well as all customer interactions & sales.
-Floating position for any absentemployees in anyposition
-Service advisor, sales rep
-Service tech
Accomplishments
-Helped to setmany operating procedures & build the initial policy& procedure manual.
-Set companygoals forecastperformance for coming year only to break those goals & records by a minimum
10% every year.
-Set up an inventory process thatmade the inventory easy to track, process & all but eliminate shrinkage.
-Set up a companycertification process to help techs obtain ASE & other profess ional industrytraining at little
or no costto employees.
Skills Used
-Serious selfstarter,selfmotivated.
-Computer skills
-Trainer, team builder,team retention
-Technicians mechanical skills & ability
-Diagnostic & process skills
-Negotiations
EDUCATION
B.A. in Business Management
Louisiana State University- Baton Rouge,LA
SKILLS
Multi Site Operations ManagementSpecialist(10+ years), Specialized Sales and Customer Service Expert
(10+ years), Focused and Effective Team Leader (10+ years), Safety and RegulatoryCompliance Advocate
(10+ years), Inventory and Supplies Specialist(10+ years), Computer estimating & operations (10+ years),
Strong Communication Skills (10+ years)
..ADDITIONAL INFORMATION
Computer Skills:Proficientwith computer technology,all estimating & operating systems,specialized software,
database information management,and programs such as MS Word, Excel, and PowerPoint.
Inventory Control:Implementtactics to maximize buying power and manage inventory.