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The 5 essential people skills


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The 5 essential people skills

  1. 1. The 5 Essential People Skills Dale Carnegie
  2. 2. How to assert yourself
  3. 3. Listen to others Resolve conflicts
  4. 4. How to resolve conflicts
  5. 5. Components Of Assertiveness <ul><li>Preparing with self reflection </li></ul><ul><li>Conducting a honest self assessment </li></ul><ul><li>Assessing your outer world </li></ul><ul><li>Learn to respond to assertiveness </li></ul><ul><li>Take the road test </li></ul>
  6. 6. Ways to assert yourself <ul><li>Always start and end conversations with a positive note </li></ul><ul><li>Observe for the person’s response </li></ul><ul><li>Learn to deal with denial without being aggressive </li></ul><ul><li>Practice skills till you get perfect </li></ul>
  7. 7. Establishing rapport <ul><li>Always smile !!! </li></ul><ul><li>Speak up your mind </li></ul><ul><li>Be specific when asserting your ideas </li></ul><ul><li>Don’t brag about your accomplishments </li></ul>
  8. 8. Assertive Curiosity Express genuine interest in others ----theres no better way to make the interested in you
  9. 9. Understanding <ul><li>Be humble </li></ul><ul><li>Listen attentively </li></ul><ul><li>Show gratitude </li></ul><ul><li>Be considerate </li></ul>
  10. 10. <ul><li>Always follow etiquettes </li></ul>
  11. 11. Persuasion <ul><li>A logical step by step progression </li></ul>
  12. 12. <ul><li>Build trust and find a common ground </li></ul><ul><li>Show both sides </li></ul><ul><li>Appeal to self interest </li></ul><ul><li>Create consensus </li></ul><ul><li>Be humble, reasonable and diplomatic </li></ul><ul><li>Time your request </li></ul>
  13. 13. Body language <ul><li>Turn offs </li></ul><ul><li>Avoiding eye contact </li></ul><ul><li>Poor posture </li></ul><ul><li>Fidgeting or rigidity </li></ul><ul><li>Unconvincing gestures </li></ul>
  14. 14. <ul><li>Turn ons </li></ul><ul><li>Maintain eye contact </li></ul><ul><li>Maintain an upright confident posture </li></ul><ul><li>Avoid distractions while conversing with </li></ul><ul><li>someone </li></ul>
  15. 15. The skill of Questioning <ul><li>It helps </li></ul><ul><li>To learn </li></ul><ul><li>To build relations </li></ul><ul><li>Managing </li></ul><ul><li>Avoiding misunderstandings </li></ul><ul><li>Calming conflicts </li></ul><ul><li>Persuading people </li></ul>
  16. 16. Assertive Speaking <ul><li>Speak with a purpose </li></ul><ul><li>A person who starts out going nowhere usually ends there </li></ul>
  17. 17. 5 Conversation tools <ul><li>Stick to the facts </li></ul><ul><li>Share the feelings that are elicited in you </li></ul><ul><li>Share what your expressing </li></ul><ul><li>Define what you want </li></ul><ul><li>Include a benefit oriented conclusion </li></ul>
  18. 18. Assertive listening <ul><li>God gave us two ears and one mouth so that we listen more and talk less!!! </li></ul>
  19. 19. <ul><li>Never be judgmental </li></ul><ul><li>Provide constructive feedback </li></ul><ul><li>Avoid mind reading </li></ul><ul><li>Sincerity is the key </li></ul>
  20. 20. Assertive Ambition <ul><li>Always have a aim in life and work towards it </li></ul><ul><li>Remember “Failure is the stepping stone to success </li></ul>
  21. 21. Relevance to Our Life <ul><li>Learn to be confident and assertive while treating your patients </li></ul><ul><li>They will trust you only if you are confident </li></ul><ul><li>Gaining trust is half work done!!! </li></ul>
  22. 22. <ul><li>Develop rapport with patients </li></ul><ul><li>Be their friend </li></ul><ul><li>Understand their needs </li></ul><ul><li>Listen to them patiently </li></ul><ul><li>Ask questions without being nosy </li></ul>
  23. 23. <ul><li>Be confident in your treatment and gain their trust in it </li></ul><ul><li>At the same time,give them the final say </li></ul>
  24. 24. <ul><li>Never be dejected by failure of your treatment </li></ul><ul><li>Find out what went wrong </li></ul><ul><li>Improvise with each day </li></ul>
  25. 25. <ul><li>Learn to deal with conflicts with other health professionals amicably </li></ul><ul><li>Keep the patient’s interest in mind before your self ego </li></ul>
  26. 26. <ul><li>Have regular meetings with other health staff to discuss problems </li></ul><ul><li>Always have a set agenda for the meeting so that the meeting is fruitful </li></ul>
  27. 27. <ul><li>Lastly, Practice makes you perfect </li></ul><ul><li>Practice people skills everyday </li></ul>