An effort at giving the useful information to students who have joined the Institute for the first time or are planning to take up hospitality as a life-long career.

1. First Day in a Hospitality College?
Let’s Start.

2. Welcome to a
new learning
session!
Knowledge is Money.

3. Welcome to Institute of Hotel
Management, Hajipur, Bihar!

4. As you start on your hospitality career,
some simple information will keep you
ready for the challenges waiting for you.

5. Requirements of the hospitality
career?
• 1. Appearance. Look smart. Dress
professional. Not fashionable!
• 2. Communication skills in English. Hotel
industry developed in Europe & America. The
syllabus in all the hotel management colleges
is imported from West. Best books, hotels and
top spending customers, all come from Europe
and America. English is the language of
hospitality.

6. Requirements of the hospitality
career?
• 3. Professional knowledge & skills. The
subjects in hotel management may not be very
advanced, like medicine & engineering, but, it
does have a deep knowledge base, that is
centuries old. Skills are highly refined and take
years to master.
There is a 10,000 hour and 21 days rule to
mastering a skill. Practice a skill for 10,000 hours
to become world class. If you want to change a
habit, practice the new habit for 21 days.

7. Requirements of the hospitality
career?
• 4. Attitude. Used much, understood not so
much. Attitude is your thinking and your
motive in doing some work. It is your
approach towards people and life. Remember
that man is a social animal. Maximum good
for maximum people, is the desired attitude in
hospitality.

8. Academics: NCHMCT Syllabus
• Download a .pdf copy from the website of
your college.
www.ihmhajipur.net

9. Books for Front Office (Authors)
• Michael Kasavana & Richard Brooks
• J L Bardi
• Sudhir Andrews
• S K Bhatnagar
• Jata Shankar Tiwari
• Anutosh Bhakta
• Many more…

10. Examination Pattern
• Internal. 7 practical tests (4 core subjects),
and 1 mid-term theory exam, for all subjects.
• External. 1 practical & 1 theory, every
semester. 1 semester is equal to 5 to 6
months.
• IGNOU. 2 to 3 theory exams, every year.
Exams are held twice a year.

11. How to be fluent in English?
• Practice. With classmates. Some suggested
web sites are given below.
• BBC learning English
• TalkEnglish.com
• Word web free offline dictionary
• Merriam Webster
• Oxford Dictionary
• Bihari Spoken English channel on YouTube

12. Foreign Language
• French is the most useful foreign language, as
Continental cuisine, the standard of world of
cookery, originated in France.
• “DuoLingo” is a free Android app for learning
basics of French.
• “Google Translate”, a Google app, on Chrome
browser, is also useful for learning a foreign
language, including French.
• Google Lens

13. IHM Core Values

14. Principles of Adult Learning
• Adults are self-directed and like to be in control of
their lives.
• All adults learn at different speed, in differing
styles.
• Adults cross check any present information with
their past learning.
• Adults like to be appreciated for their past
accomplishments, experience and wisdom.
• Teachers can only facilitate the learning process of
their adult learners, not make them learn.

15. Hospitality Career: Why?
• You love this field of work.
• You do not have any better option.
“If you don’t get what you love, then better
love what you get.”

16. Hospitality career: How?
• With passion (burning desire to succeed).
• Correct practice. At correct time. With correct
tools.

17. Hospitality Career: When?
• Start now and stop not, till you are satisfied
with your life.
• With all round preparation. Job knowledge,
skills & attitude.

18. Hospitality Career: Where?
• Any where.
• Closer to where your parents live.
• Take your parents to where you are
established.

19. Hospitality Career: Which one?
• The one area that you love working in.
• Always have a “Plan B”.

20. Industrial training, Internship
• It is important to understand that hotel
management is a capital intensive industry.
Cost of making a 5 star hotel room can be as
much as 1.5 to 2 crores.
• Best hotels for training are the big ones in
Metropolitan cities, with big brands.
• But they will be more demanding!
• Be with the best, to become the best.

21. Aptitude for Hospitality
• What is service aptitude?
• The Customer Service Aptitude Profile (CSAP)
is an adaptation of the Sales Achievement
Predictor, and measures personality traits that
are critical to success in customer service and
customer service-related positions.

22. Personality Traits
• Psychometric tests are often used as part of the
recruitment process, and are a way for employers
to assess your intelligence, skills and personality.
Recruiters use the results from these tests to
determine, whether you would be a suitable match
for the company, to which you are applying.
• The tests are structured to accurately evaluate
your capacity to work with others, process
information and cope with the stresses of the job.
The vast majority of psychometric tests are now
taken online, though very occasionally an employer
may use a paper test.
• An example of psychometric test is Myers-Briggs
Type Indicator (MBTI).

23. Psychology in Hospitality
• Transactional Analysis: it is a theory of human
behaviour, based on the idea that, we all are a
composite personality, with three
components, Parent, Adult & Child. Every
interaction between two persons is called
“transaction”. A successful transaction is when
the two persons behave, as expected.
Otherwise, it is a crossed transaction. Try to
find more on this. It could be life changing.

24. Hospitality Career Guide
• It is the name of the blog, made by me, your
teacher, for the students of hospitality.
• Here, you will find many answers to your
doubts.
• Check it out, when you have some free time.

25. Networking
• Man is a social animal by necessity.
• Man is an emotional animal, by nature.
• If you want a big break in life, learn to network.
Networking is a social skill, of expanding your circle of
well-wishers, by being nice to everyone you meet.
• Best jobs are offered to the ones, who are referred;
by some one known to the hiring manager!
• You can start now, by being nice to your college
seniors and teachers.

26. Compilation & Presentation
Praveen Jha
Senior Faculty
IHM Hajipur
Vaishali, Bihar