The document discusses the ASK theory of performance, where A=Attitude, S=Skills, and K=Knowledge. It states that skills can be acquired and knowledge can be gained through training and education. However, attitude is inherent and cannot be developed over a lifetime if it is initially missing or negative. The three elements together yield the best performance, but performance can still occur with just one element if attitude is present to blend with the other. As a manager, the most important goal in filling vacancies should be to find candidates with the right attitude, as skills and knowledge can then be developed through training. Evaluating a candidate's attitude is the most critical but difficult ability for a manager.

1. ASK THEORYASK THEORY
P. K. MITRA / EURODRUGP. K. MITRA / EURODRUG

2. ASK THEORYASK THEORY
 A = ATTITUDEA = ATTITUDE
 S = SKILLS = SKILL
 K = KNOWLEDGEK = KNOWLEDGE
 Skill can be acquiredSkill can be acquired
 Knowledge can be gainedKnowledge can be gained
 Attitude …. Can it be Modified ??Attitude …. Can it be Modified ??

3. ASK THEORYASK THEORY
 If Skill is missing, you can train the personIf Skill is missing, you can train the person
 If Knowledge is missing you can educate himIf Knowledge is missing you can educate him
 If both are missing still you can develop himIf both are missing still you can develop him
 But, if the right Attitude is missing or negative you canBut, if the right Attitude is missing or negative you can
not develop him in lifetime, as it is inherent.not develop him in lifetime, as it is inherent.
 Majority of us have right/positive attitudeMajority of us have right/positive attitude

4. Attitude
KnowledgeSkill
Performance
Co-ordination of three elements will yield best Performance

5. Attitude
KnowledgeSkill
Performance
Without Skill also there can be Performance,
if Attitude is blended with Knowledge.

6. Attitude
KnowledgeSkill
Performance
Without Knowledge also there can be Performance,
if Attitude to implement Skill is intact.

7. Attitude
KnowledgeSkill
Performance
Without Skill & Knowledge also there can be Performance,
if Attitude to perform is intact.

8. Attitude
KnowledgeSkill
No
Performance
Without Attitude, Skill & Knowledge will be of no use

9. THE SEARCHTHE SEARCH
As a Manager, our aim & objective shouldAs a Manager, our aim & objective should
be to fill up the vaccancy with a person ofbe to fill up the vaccancy with a person of
right attitude, other two qualities can beright attitude, other two qualities can be
developed by you.developed by you.
It is easy said than done … the aboveIt is easy said than done … the above
statement looks very simple but it is thestatement looks very simple but it is the
most critical ability of a Manager indeed.most critical ability of a Manager indeed.

10. THANK YOUTHANK YOU