Chitra has over 8 years of experience as a senior business analyst. She has extensive experience managing complex IT projects from requirements gathering to delivery. Her experience includes projects in domains like insurance, banking, e-commerce, and non-profits. She has strong skills in areas like process analysis, project management, requirements management, and acting as a liaison between business and technical teams. Chitra holds a Bachelor's degree in Electronics and Communications and is proficient in technologies like SQL, Java, and various Microsoft tools. She is looking for a senior business analyst role where she can apply her experience in managing projects and requirements.

1. Resume
Chitra.M
Mobile: 9035183557
E-mail: chitradevaki@gmail.com
Career Objective:
Senior Business Analyst with a verifiable track record of managing complex IT projects.
Practiced in clarifying business requirements, performing gap analysis between goals and
existing procedures/skill sets, and designing process and system improvements to
increase productivity and reduce costs. Strong interpersonal skills, highly adept at
diplomatically facilitating discussions and negotiations with stakeholders. Recognized
project management skills, consistently deliver complex, large-scale projects on time and
within budget.
Total Professional Experience: 8 years as Senior Business Analyst
Professional Experience:
 Company Name: Xchanging Technologies from May 2007 to September 2011
ASM Technologies from July 2012 to May 2015.
First American ( May 2015 to Current date)
BA skills:
 Process Analysis & Redesign
 Management of Cross-Functional Teams
 Project & Delivery Methodologies
 Project Management & Tracking
 Change Control Management
 Budgeting & Planning
 Cost & Resource Estimates
 Project Risk & Scope
Tools used:
 MS Visio
 Visual Paradigm
 Microsoft Team Foundation Server
 MS Project
 iRrise and Snagit

2. Technical Skills:
 Basic Hardware and Networking & Completed Software Testing from System
Domain.
 Languages :C, C++, SQL, Java
 Database :SQL Server
 Operating Systems: Windows2000/XP,Vista,07, Linux, Unix Basics
 ITIL Knowledge, Active Directory.
Academic qualifications:
 Bachelor of Engineering (BE) in Electronics & Communications from Dayananda
Sagar College of Engineering (VTU) Bangalore in 2006.
First American (May 2015 to Current date)
Project based on Title insurance and mortgage
Web application to track title insurance customers who wants title insurance will be able
to register to this portal and their details are moved to respective county vendors who in
turn do the verification and update the details in portal and submit the orders which in
turn sent to customers to get there title insurance.
Web application to track the existing mortgages and their transactions with the balance
along with entire details of customer and also helps to create new mortgages
 Actively involved in gathering business requirements from clients / stakeholders.
 Writing user story for these requirements.
 Actively involved in Brainstorming sessions along with the team to explain user
stories and design.
 Involved in preparing / reviewing Business Requirement Documents, Scope
Documents, Functional Documents and getting the sign off from the client /
stakeholder on the same.
 Responsible for obtaining clarifications on the functional requirements from the client
/ stakeholder.
 Involved in weekly / Bi – weekly status meetings with the client to discuss on the
project progress.
 Involved in validation of test cases prepared by the QA team on Business process /
Application.
 Performed Business validations on the applications developed and prepared Reports
for the same.
 Updating release notes and DOD.
 Experience working on Team Foundation Server on both Agile and Scrum templates
to create tasks and publish functional requirements.

3.  Excellent communication skills and adept at facilitating walkthrough sessions.
 Create screens with iRise and Snagit tool.
ASM Technologies (July 2012 to May 2015)
Non-Profit / Donor Management software
Client: Process Donation
Role: Sr. Business Analyst
Domain: E-Commerce / Non-Profit.
Description:
Process Donation is a donation management portal that provides non-profits with tools that
simplifies the process of raising donations. The tools will complement their ability to raise
donations much more effectively. The custom donation pages are completely safe and
securely designed to raise funds for various causes. The non-profit organizations will be
able to perform Facebook, Twitter and email campaigns to quickly reach out to the Donors
for donations. Process Donation provides customized reports like Transaction Details,
Transaction Summary, Recurring Summary and many more for Non Profit Organizations.
The advanced search and filter options by page, timeframe, amount, payment type and
other criteria gives non-profits the exact search results within no time. These Reports can
also be exported to formats like Excel, CSV and PDF with just one click. The Process
Donation provides an ability for Non-profits to invite fundraisers for their causes. The
Events & Registrations feature offered in Process Donation simplifies the process of
registering guests and selling tickets significantly, thereby increasing attendance to non-
profit events. The solution combines advanced functionality and user-friendliness that lets
non-profits design a customized and easy to use registration process for their guests.
 Actively involved in gathering business requirements from clients / stakeholders.
 Conducted gap analysis on the requirements gathered and closing the same.
 Involved in preparing / reviewing Business Requirement Documents, Scope
Documents, Functional Documents and getting the sign off from the client /
stakeholder on the same.
 Actively involved in Brainstorming sessions along with the team to identify the gaps
in the requirements gathered from the client.
 Responsible for obtaining clarifications on the functional requirements from the client
/ stakeholder.
 Involved in weekly / Bi – weekly status meetings with the client to discuss on the
project progress.
 Involved in validation of test cases prepared by the QA team on Business process /
Application.
 Performed Business validations on the applications developed and prepared Reports
for the same.
 Prepared periodic status reporting and ensuring completion of assigned projects on
schedule.
 Prepare the costing and ROI for each product

4.  Prepared wireframes for the team to give them overview of how the proposed
application looks like.
 Proficient in all phases of Requirement Management, including gathering, analyzing,
detailing and tracking requirements. Ability to provide design solutions to complex
systems that are flexible, easy to maintain, and business rules, and that align to
business objectives.
 Working as a liaison between business users and development team to submit
requirements, changes, clarify questions and issues.
 Experience working on Team Foundation Server on both Agile and Scrum templates
to create tasks and publish functional requirements.
 Excellent communication skills and adept at facilitating walkthrough sessions.
 Training/Mentoring - Conducted various internal trainings on domain, systems and
project management for new joiners and knowledge sharing sessions to enhance
business analysis skills.
 As a part of Agile team - elicited requirements and wrote user stories, maintained the
product backlog, conducted and participated in Daily Scrum Meetings, act as a proxy
Product Expert for the offshore team and be actively involved in the Sprint planning.
 Actively participate in updating the Project Status on weekly basis along with On-
Shore team to Client.
Connex Info System
Mobile LOS (Loan Origination System)
Mobile LOS is an advanced and comprehensive Loan Origination System developing
for Android mobile devices that helps accelerate loan process starting from Loan
origination till loan disbursal. The advanced rule based credit scoring, underwriting
and decisions ensure that loans are disbursed to customers faster and hassle-free.
Project Summary:
Mobile based LOS has features like Loan initiation module, underwriting and Credit
Analysis, Scoring Limit and Calculations, Loan Review management, Decision &
Approvals, Fund request and Disbursement. The Online and Offline working style of
Mobile LOS application helps users to initiate the loan origination process with or
without internet connectivity. The data will be synced to existing WebLOS system
once the device gets connected to internet.
 Determine operational objectives by studying business functions; gathering
information; evaluating output requirements and formats.
 Improve systems by studying current practices designing modifications.
 Recommend controls by identifying problems writing improved procedures.
 Define project requirements by identifying project milestones, phases, and elements
forming project team establishing project budget.
 Monitor project progress by tracking activity resolving problems publishing progress
reports; recommending actions.
 Maintain system protocols by writing and updating procedures.

5.  Provide references for users by writing and maintaining user documentation;
providing help desk support; training users.
 Maintain user confidence and protects operations by keeping information confidential.
 Prepare technical reports by collecting, analyzing, and summarizing information and
trends.
 Maintain professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; benchmarking
state-of-the-art practices; participating in professional societies.
 Contribute to team effort by accomplishing related results as needed.
 Assists Business Unit Leader in developing tactical and strategic product, services
and/or
 Write programs to support the business unit’s goals (financial, quality, production,
customer Service, operational efficiency, market share, etc.).
 Review, analyze, and create detailed documentation of business systems and user
needs, including workflow, program functions, and steps required to develop or
modify computer programs.
 Coordinate the development of all approved versions of business and functional
specifications for specified applications. Reviews use cases and other technical
documents.
 Develop effective reporting tools for the business unit.
 Analyze the business unit’s activities and trends and compare analyses against the
service standards and best practices.
Xchanging Technologies from (May 2007 --Sep 2011)
Project based insurance and Re insurance
Web application designed for insurance and reinsurance products to update customer
login details, personal details and keep track of premium paid and claims paid and
amount outstanding to be paid and also shows the shares of each insurance market
involved for reinsurance of aviation, marine industry and if it’s a insurance health
insurance, fire, motor.
 Define and document customer business functions and processes.
 Consult with functional unit management and personnel to identify, define and
document business needs and objectives, current operational procedures, problems,
input and output requirements, and levels of systems access.
 Act as a liaison between departmental end-users, technical analysts, information
technology analysts, consultants and other governmental organizations in the
analysis, design, configuration, testing and maintenance of case management systems
to ensure optimal operational performance.
 Analyze the feasibility of, and develop requirements for, new systems and
enhancements to existing systems; ensures the system design fits the needs of the
users.

6.  Track and fully document changes for functional and business specifications; writes
detailed universally understood procedures for permanent records and for use in
training.
 Identifies opportunities for improving business processes through information
systems and/or non-system driver changes; assists in the preparation of proposals to
develop new systems and/or operational changes.
 Read and interpret case management systems and functional technical and translate in
terms understandable to the end-users.
 Plan, organize and conduct business process reengineering/improvement projects.
(Examples are projects requiring strategic analysis of an entire process or operating
area where specific issues or items to be corrected, examined or recommended have
not been identified. Recommended solutions should be developed in consultation
with impacted internal and external stakeholders, but should remain objective and
independent of the specific stakeholders.)
 Research and prepare statistical reports using data from systems and internal surveys.
Consolidates information into cohesive and understandable correspondence or other
written form for use in management decision-making.
 Assist in developing an overall change management strategy for the court.
 Conduct change impact analysis to assess the potential implications of changes and
documents court business rules, functions and requirements.
 Maintain wizard-driver configuration tables in the case management system.
 Participate in user acceptance testing and testing of new system functionality.
 Provide technical assistance in training, mentoring, and coaching professional and
technical staff.
 Develop training curriculum and conducts formal training sessions covering assigned
system module.

7. PERSONAL DETAILS:
Date of Birth : 02nd May 1984
Languages Known : English, Hindi, Kannada and Tulu
Passport Number : H024683
Fields of Interest : Web browsing, reading newspaper, trekking,
Permanent Address : D/NO716,Rajplya, Whitefield Road,Blore-48
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and
belief
Chitra.M