Phil Vandergriff is a senior operations manager with over 28 years of experience seeking a new position. He currently oversees logistics, receiving, inventory, and distribution as a senior manager at Fidelity Investments. Vandergriff has strong leadership, customer commitment, and managerial skills. He leads teams, promotes growth, and ensures goals and service levels are met. Due to Fidelity outsourcing its operations, Vandergriff is interested in discussing how his experience would benefit other organizations.
Michael J. De Armas
Cary, IL 60013
224-247-3085
dearmas.michaelj@gmail.com
linkedin.com/in/michael-j-de-armas
CLIENT SPECIALIST
CAREER SUMMARY
Unique ability to create efficient teams of customer service personnel in fast-paced environments that can multitask and be proactive while problem-solving and following industry business standards.
Areas of expertise include:
• Training, Coaching, and Mentoring
• Quality Control and Assurance
• Procedure Implementation
• Order Entry and Processing
• Conversational Spanish
• Administrative Support
• Process Development
• Team Collaboration
• Conflict Resolution
• Product Inspection
• Client Support
• MS Word, Excel, Outlook
Michael J. De Armas
Cary, IL 60013
224-247-3085
dearmas.michaelj@gmail.com
linkedin.com/in/michael-j-de-armas
CLIENT SPECIALIST
CAREER SUMMARY
Unique ability to create efficient teams of customer service personnel in fast-paced environments that can multitask and be proactive while problem-solving and following industry business standards.
Areas of expertise include:
• Training, Coaching, and Mentoring
• Quality Control and Assurance
• Procedure Implementation
• Order Entry and Processing
• Conversational Spanish
• Administrative Support
• Process Development
• Team Collaboration
• Conflict Resolution
• Product Inspection
• Client Support
• MS Word, Excel, Outlook
WORKING TOGETHER TO WIN AT BASF: DEVELOPING AND ALIGNING BUSINESS & TALENT ST...Human Capital Media
The human resources function at BASF Corp. serves as a great example of how to help businesses drive growth and profitability through customized people, leadership, organization and culture strategies. In this webinar, “Working Together to Win at BASF: Developing and Aligning Business & Talent Strategies,” a diverse group of strategic HR and business leaders from BASF in North America come together to share some of their best practices around understanding specific business needs and delivering a customized and on-demand human capital solution that is sustainable and a value-add.
Three supporting learning objectives/session takeaways:
Collaboration is key: A strategic HR solution extends beyond the individual and lives within the flexibility of the entire HR model.
The customer comes first: Understanding not only the business strategy but also how the business strategy will bring value to the end customer when aligning an appropriate talent strategy is vital.
Live with a continuous improvement mindset: Come to the table every day with the mindset that there is always room for improvement and ensure that the HR solution you are providing is solving for the true need of the business.
Respected and dedicated professional with experience providing internally and externally recognized Account Management. Accomplishments include employee development and mentoring, focus on safety, problem solving, value added services and support.
WORKING TOGETHER TO WIN AT BASF: DEVELOPING AND ALIGNING BUSINESS & TALENT ST...Human Capital Media
The human resources function at BASF Corp. serves as a great example of how to help businesses drive growth and profitability through customized people, leadership, organization and culture strategies. In this webinar, “Working Together to Win at BASF: Developing and Aligning Business & Talent Strategies,” a diverse group of strategic HR and business leaders from BASF in North America come together to share some of their best practices around understanding specific business needs and delivering a customized and on-demand human capital solution that is sustainable and a value-add.
Three supporting learning objectives/session takeaways:
Collaboration is key: A strategic HR solution extends beyond the individual and lives within the flexibility of the entire HR model.
The customer comes first: Understanding not only the business strategy but also how the business strategy will bring value to the end customer when aligning an appropriate talent strategy is vital.
Live with a continuous improvement mindset: Come to the table every day with the mindset that there is always room for improvement and ensure that the HR solution you are providing is solving for the true need of the business.
Respected and dedicated professional with experience providing internally and externally recognized Account Management. Accomplishments include employee development and mentoring, focus on safety, problem solving, value added services and support.
Respected and dedicated professional with experience providing value added service and support. Skilled at generating reports reviewing inventory management .
10 years’ experience with, over 7 years performed at sales and management levels in Retail, Telecommunications, IT, Insurance and food & beverage industries. Currently working with Old Navy (Gap Inc.), as Sr. Business and Operations Manager. Having experience in Human Resources including Recruitment, screening, implementation of Training programs, coaching and motivation of staff. Shared responsibility for key HR functions, including: Employee Relations, Succession Planning and Background Investigations.
Career Driven and always ready for a challenge. Dedicated to continuous growth and education. Creates and delivers a stimulating, enriching and productive environment to compete and remain cost efficient.
1. Phil Vandergriff
(859) 496-0628 1877 Independence Rd., Independence, Ky. 41051 pavandy@fuse.net
Hiring Manager,
As a Senior Operations Manager with 28 plus years of experience, I am writing to express my
interest in bringing my open, honest and direct leadership style and proven track record to your
organization. I would make a valuable addition to your team having assumed increased levels of
responsibility through the practical application of a strong set of associate empowerment,
coaching, analytical, creative and critical thinking skills. I also bring an open mind and the drive to
learn new business, concepts, policies and people from your organization. Due to Fidelity's
Operations business being outsourced, I am currently in the job market and very interested in the
position you have posted or any positions my experience and skills match up to.
As a Senior Operations Manager for Material Distribution Services, I oversee all logistics for
receiving, inventory, powered industrial truck fleet operators, vendor management and
distribution. I am skilled in ERP, WMS, SAP, and MS Office: Word, Excel, PowerPoint, Access,
Databases and more.
The following are competencies I offer:
Strong managerial and leadership skills: I have lead teams of 30 plus employees including
full time and temporary associates. Due to the varying skills sets and levels of
proficiency, I work with each person to promote their strengths, reach their goals, write
performance reviews and provide opportunities for personal growth through coaching and
implementing associate development programs.
Customer commitment: I coordinate daily workflow and resources to meet departmental
goals along with meeting SLA’s and priorities for Outbound Operations. I continuously
drive the importance of sound quality assurance.
I would welcome the opportunity to discuss my credentials with you personally. Please contact
me at the number or email referenced above to schedule a mutually convenient time to meet.
Thank you for your consideration of my candidacy.
Sincerely,
Phil Vandergriff
(859) 496-0628 Cell
2. Phil Vandergriff
1877 Independence Rd.
Independence, KY 41051 (859) 496-0628 (C)
Email:pavandy@fuse.net
Proven leader in the Operations, Production, Materials Management and Distribution Services
industry with over 28 years of experience. Actively involved in the execution of strategic
objectives, delivering operational excellence, customer service excellence and associate
development. Have obtained a variety of skills and knowledge through diverse work assignments.
Skills include:
Distribution Management
Project Management
Vendor Management
Operations Management
Customer Service
Associate Development
Good Communication Skills
Quality Assurance
Six Sigma
Lean Practices
Yellow Belt Certified
Supply Chain Management
Manufacturing & Production
Continuous Improvement/Kaizen
Safety Management
P&L Accountability
EXPERIENCE
Fidelity Investments May 2000 – Present
Senior Manager Operations, Material Distribution Services December 2010 – Present
Oversee receiving, inventory, processing, and distribution of marketing and financial
literature.
Manage associates on their daily tasks and schedules in order to meet daily SLA’s.
Manage Powered Industrial Truck Fleet Operators and equipment.
Helped create and implement a strategy for an Associate Development Program.
Developed associates that were promoted to advanced roles within Operations as well as
roles in other organizations.
Maintained and delivered key metrics and reporting to demonstrate key business results.
Supported associates across the organization with coaching, feedback and guidance on
career development and the transition of the Outbound organization through Fidelity
offerings or by the Talent Transition Center.
Experienced working across functions and departments to meet responsibilities.
Developed relationships to support cross functional and cross departmental collaboration.
Led our department to Quality Excellence across two shifts I managed. No customer
impacts from processing material, pick, pack and ship, from the beginning to end process
totaling 5 plus years.
Achieving Top OSHA Safety KPI’s at Fidelity.
3. Manager Mail Operations, Labeling / Machine Cell / PRG May 2000 – January 2006
Continually improved Labeling services and Machine Cell operations through effective
coaching and development. Provided line management of day to day operations and the
staff, assuring adherence to prescribed levels of productivity, accuracy, customer service,
controls and policies.
Established key metrics and reporting to demonstrate key departmental business results.
Coached and mentored people with mixed abilities on an off-shift.
Closely monitored operational and customer needs to meet demanding Service Level
Agreements.
Established and implemented departmental policies, goals, objectives, and procedures.
Identified and developed areas for growth and process improvements through effective
communications with direct reports and Kaizen events.
Managed and scheduled ongoing Machine Cell maintenance with outside vendors.
Closely monitored machine operation safety so that all associates adhered to our safety
policies.
Also managed a team of associates whose job was part of the production reconciliation
group – PRG. This team controlled all production needs throughout Operations.
EDUCATION
Associates and License in Real Estate Northern Kentucky University 1985
Business Administration Studies Northern Kentucky University 1978 – 1981
Yellow Belt Certified Fidelity Investments 2003 & 2015
Kaizen Event Training Fidelity/Midwest MFG Solutions 2001
Management Training Initiatives and Classes Fidelity Investments 2000 - Ongoing