Daphne Mathias is seeking an administrative assistant position. She has over 25 years of experience in various administrative medical roles. She has strong skills in organization, coordination, customer service, communication, and office software like MS Office. Her background includes roles as an administrative medical secretary, customer service representative, and pharmacy assistant. She is proficient in medical terminology and has a wide range of qualifications.

1. DAPHNE MATHIAS
7335 Black WalnutTrail, Mississauga,ON L5N 7M3 | 905-567-7500 | daphne.mathias@hotmail.com
O B JEC TI VE
A highly dynamic, skilled and qualified Administrative Medical Assistant/Customer Service with
diverse knowledge of handling administrative tasks. Seeking an Administrative
Assistant/Secretary position where I can utilize my skills and knowledge in a renowned
organization.
P R O F ES S I O N A L S TR EN G T H S
 Possess several years of professional experience as Administrative Medical Assistant
 Exemplary planning and organizational skills along with a high degree of detail
orientation
 Goal oriented and ability to handle multiple tasks
 Proven track record in Customer service/patient relations such as managing front desk
operations, booking appointments and communicating information to patients and
families
 Ability to resolve complex departmental problems
 Extensive experience in MSOffice, specialized Hospital and Invoicing programs
(QUICKEN, CARA: OPAL/EXIT 41, EPR, Sorian Clinicals, Sorian Scheduling, Sorian
Scheduler Plus, Telemedicine FU clinic visit, Wait Time Strategy and Cashier Register
(lotto))
 Possess excellent written and verbal communication skills
 Cultural sensitivity and an ability to build rapport with a diverse workforce
P R O F ES S I O N A L EXP ER I E N C E
Providing Administrative/Secretarial support to Hospital Personnel
Guardian Pharmacy 2015
Pharmacy/Retail (Lotto cashier) Assistant
St. Michael’s Hospital 2013 - 2014
Administrative/Medical Secretary, Specialized Complex Care (Trauma Surgeons)
Division of General Surgery
CARA – SWISSCHALET/PIZZA PIZZA 2007 - present
Customer Service Home Agent/ Inbound Order-Taker Independent Contractor
Sunnybrook Health Sciences Centre/ Women's College Hospital 2002 - 2011
Administrative Assistant to Division Head, Division of Biochemistry and Genetics/
Deputy Chief, Department of Clinical Pathology
The Toronto Hospital, General Division 2000 - 2002
Medical Secretary to Program Director/Radiologists,
Medical Imaging/Radiology Residency Program
The Toronto Western Hospital/ Women's College Hospital ` 1994 - 2000
Medical Secretary, Orthopaedic Surgeon
Administrative Assistant, Volunteer Services

2. DAPHNE MATHIAS
7335 Black WalnutTrail, Mississauga,ON L5N 7M3 | 905-567-7500 | daphne.mathias@hotmail.com
P R O F ES S I O N A L EXP ER I E N C E ( C O N T I N U E D )
The Hospital for Sick Children/The Toronto General Hospital 1994 - 2000
Senior Medical Secretary to Program Director, Undergraduate Medical Education
Medical Secretary to Infertility Specialist, Department of Obstetrics & Gynaecology
Ontario Cancer Institute (Princess Margaret Hospital) 1991-1993
Medical Secretary to the BMT Director/Oncologists, Department of Medicine
C O N TI N UI N G ED UC A TI O N
Languages - Italian – self study
University of Toronto; Sunnybrook Health Sciences Centre
2006 - Writing for Business and Web Design
Sunnybrook Health Sciences Centre
2004 - Minutes-taking seminar
Michener Institute, Toronto
2004 - General Laboratory Sciences (overviewcourse)
The Toronto Hospital, General Division
2002 - Communicating Effectively - Knowyour style
Liasion College, Mississauga
1997 - Hospitality - School of Culinary Arts
Ryerson University, Toronto
1994 - Public Relations–Principle I
Sheridan College, Toronto
1991 - Credit courses in Human Anatomy/Physiology, Medical Office Procedures I/II,
1991 - English for Administrators
Ontario Cancer Institute (Princess Margaret Hospital)
1991 - Medical Terminology course

3. DAPHNE MATHIAS
7335 Black WalnutTrail, Mississauga,ON L5N 7M3 | 905-567-7500 | daphne.mathias@hotmail.com
S P EC I A L Q UA L I F I C A TI O N S A N D EXP ER I EN C E
Achievements:
 Successfully organized several Symposia and colloquia, earning appreciation from
Hospital Personnel.
 Suggested improvements to the elective medical student program at University Health
Network (UHN) of which some were implemented.
Administrative: Organization, Coordination, Prioritization with Multitasking skills
 Multitasking of daily activities for the Division Head(s), Medical Personnel, and
Residents/Medical Students in various Hospital settings
 Organizing Division functions (e.g. retirements, new appointments or awards, symposia
and colloquia, fund raising events, guest seminars and in-service meetings)
 Managing Documentation and implementation of Hospital and University policies and
procedures
 Preparation of On-call Schedules for Medical staff
 Planning Travel for Medical staff/Hospital Personnel
 Scheduling all aspects of clinical practice and academic activities by lectures, seminars
for Undergraduate Medical students
 Coordination of the elective placements at UHN and HSC through the University of
Toronto for Canadian and International students
 Oversaw the hiring process of Medical students to the Radiology Residency (CaRMS)
program at UHN
 Supervision of logistics for medical students, trainees voluntary laboratory staff, to
comply with HR requirements
 Initiation of preliminary documentation for hiring/terminating staff in the Division
 Analytical skills: implement, maintain and analyze statistical data for GI Nutrition
Department at HSC
Secretarial/Reception/Customer Service: Keyboarding 75-80 wp.m., Medical Terminology,
Public Relations/Customer Service/Pharmacy Retail Cashier and Analytical Skills
 Excellent patient relations skills when communicating with patient inquiries.
 Management of snail-mail and email management for Division Head and Medical staff
 Organizing teleconferences and responding to incoming calls, liaise with patients, their
families, hospital personnel/departments, faculty members, Universities and academic
offices.
 Preparation of memos (e.g., annual appointments documents, renewal of annual
memberships), letters, CVs (Common CV, Genome, University of Toronto CV),
Research grant applications, original manuscripts, brochures, invited chapters,
abstracts, and posters
 Attending Department meetings to record minutes
 Responsible for booking surgical, clinic, preadmissions, diagnostic appointments and
confirming test results
 Keyboarding 75-80 wpm.
 Knowledge of Medical/Laboratory terminology

4. DAPHNE MATHIAS
7335 Black WalnutTrail, Mississauga,ON L5N 7M3 | 905-567-7500 | daphne.mathias@hotmail.com
S P EC I A L Q UA L I F I C A TI O N S A N D EXP ER I EN C E ( C O N T I N U E D )
Professional Experience-Home Agent (CARA)
 Performed all aspects of Customer Services to include taking orders
 Resolve guest complaints and ensure overall guest satisfaction.
Customer Service/Pharmacy Retail Cashier and Analytical Skills
 Public Relations /Customer Service/ Pharmacy Retail Cashier:
 Excellent public relations/customer service interpersonal skills
 Set up the cash register at the start of the shift
 Greets the customers and assists them in their selection of merchandise/lotto to
purchase.
 Scans and/or inputs stock numbers of items to be purchased by the customers
into the cash register and totals amount due.
 Accepts cash payments, processes credit card payments, issues receipts and
gives change as necessary.
 Gives cash refunds or issues credit memos to customers for returned items.
 Stocks, organizes, displays and dusts merchandise
 Check/remove expired items and update inventory logs
 Cross check stock for pharmacy
 Count pills, label and advise patient/s
Financial Management:Travel/Expense claims, Research Accounts
 Monitoring of hospital and university-based research accounts
 Procurement of quotes, invoicing, and preparation of purchase orders
 Submission of travel/expense claims for Division Head/Surgeons/Medical Personnel
 Verification of all purchase requisitions, invoices, receipts
 OHIP billing: Electronic and Manual - Reconcile billings for physicians