Lauren Billups has over 10 years of experience working in medical offices providing patient scheduling, administrative support, and customer service. She is proficient in Microsoft Office applications and medical software such as EPIC, IDX, and NaviNet. Currently she works as a Patient Service Representative at Hospital of the University of Pennsylvania Department of Surgery, where her responsibilities include scheduling appointments, registering new patients, and assisting visitors. Previously she held roles as Senior Secretary to the Vice Chairman of the Department of Otorhinolaryngology and as a Clerical Assistant while in school.

1. TECHNICAL COMPETENCIES
Word ~ Excel ~ EPIC ~ IDX ~ Outlook ~ NaviNet
Lauren Billups
800 Cypress Street ~ Yeadon, PA,19050 ~ 267-461-7538~ laurenabillups@gmail.com
Professional Experience
HOSPITALOF THE UNIV OF PA- DEPT OF SURGERY, PHILADELPHIA, PA
Patient Service Rep, Oct 2009 – present
 Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
 Scheduling of inpatient/outpatient surgeries, new, return and post op patients.
 Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
 Scheduling and organizing of patients schedule with our specific bariatric guidelines.
 Precert and schedule radiology requests as ordered by surgeons.
 Triage walk in patients as well as patients over the phone and deliver messages to appropriate physician.
 Exceptional customer service skills in dealing with different types of patients.
 Register new patients in data base for bariatric consultations.
 Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
 Receive and route messages or documents, such as laboratory results, to appropriate staff.
 Transmit correspondence or medical records by mail, e-mail, or fax.
 Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software
applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
HOSPITALOF THE UNIV OF PA- DEPT OF OTORHINOLARYNGOLOGY, PHILADELPHIA, PA
Senior Secretary to the Vice Chairman, Feb 2006 – Oct 2009
 Answer telephones and direct calls to appropriate staff.
 Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
 Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
 Complete insurance or other claim forms.
 Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software
applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
 Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
 Arrange hospital admissions for patients.
 Schedule appointments and maintain and update appointment calendars.
 Transmit information or documents to patients, using computer, mail, or facsimile machine.
 Worked closely with the residents in informing them of upcoming surgeries, held meetings every week on patient briefing.
 Responsible for supervision of students in handling patient letters, mailing and other delegated tasks.
 Acted as secretary to all one year fellowship physicians.
 Schedule professional or personal meetings for physician as directed.
HOSPITALOF THE UNIV OF PA- DEPT OF SURGERY, PHILADELPHIA, PA
Clerical Assistant- Student worker, Sep 2003 – Oct 2004
 Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
 Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
 Compute, record, and proofread data and other information, such as records or reports.
Education
 High School Diploma-2004
 CCP