Gideon Gilbert-Johns is a top performer seeking a challenging career that utilizes his skills in sales, marketing, account management, and customer service. He has over 15 years of experience in various roles including office management, property management, telemarketing, housing repairs advising, and database design. Gideon has a proven track record of exceeding sales targets and providing excellent customer service. He is skilled in team leadership, problem solving, and organization.

1. GIDEON GILBERT-JOHNS
Old Boundary Farm, Canada Common, West Wellow, Hants, SO51 6DH
07825 557166 ggilbertjohns@btinternet.com
____________________________________________________________________________
Personal Profile
A top performer within Sales & Marketing that thrives on account management and generating new
business, whilst providing excellent customer service. Able to manage teams, produce statistics and
motivate others to reach their goals. Seeking a challenging career that utilises my skills and competence
but also enriches my knowledge and gives me a chance to contribute towards the growth of the
organisation, thereby yielding the benefits of both job satisfaction and professional growth.
Key Skills
• Professional Business Manner
• Top Class Sales and Customer Service Skills
• Resourceful, Dedicated Team Player
• Strong Interpersonal Skills
• Determination to Win
• Problem Solving Abilities
• Organisational Skills
Employment Summary
2015 – Present Office Manager (Part-time) Self Employed / Landford Garage Ltd
 Manage daily bookings and ensure all parts ordered and present in time
 Ensure all invoicing and records are kept in order
2015 – Present Pet Care Self Employed / Julie’s Doggy Day Care
 I look after all types of pets from walking dogs to advice on fish tanks
 One day a week cover of dog walking route including pick up, clean and drop off
2010 - 2014 Telemarketing Executive Bacardi Brown-Forman Brands
• Top performer within my team, hitting or exceeding KPI’s on a regular basis
• Account manage a wide range of outlet types committing to first class customer
service as well as regularly generating new business
• Obtained new product distribution both within my assigned territory and nationally
• Champion for my region, responsible for collating and presenting regional statistics
at team meetings, managing orders, supplier database and target activity within the team.
During my time with BBFB I was selected for a 12 month Secondment within Supply chain Customer
Services, this role involved providing cover to wholesale customers whilst new SAP system was
introduced, I also dealt with commercial orders, managed internal samples process and assigned business
customers.

2. 2007 - 2008 Lettings Negotiator Countywide Residential Lettings
• Consistently in the top three negotiators in the country
• Maintained 100% legal paperwork completion on time for each occupancy
• Met or exceeded all sales targets consistently
• Organised relevant repairs and utility safety certificates for residential properties
2005 – 2007 Sales Negotiator/Valuations Manager Your Move
• Retained 100% sales targets met or exceeded
• Completed relevant training in line with company and industry guidelines
• Interim management of two separate offices during staff change over periods
• More than doubled the level of instructions in my time as Valuations Manager.
2004 – 2005 Housing Repairs Advisor Southampton City Council
• Responsible for effective delivery of property repairs to Southampton City Council
tenants
• Dealing with customer enquiries, mainly by telephone and through electronic
contact
• Identifying the best course of action within the appropriate timescales, working
with the repairs trade teams to deliver an efficient service, always responding to
customers courteously.
• Quickly, accurately and satisfactorily resolve all enquiries.
2003 – 2004 Call Centre Assistant British Gas
Duties included resolving a variety of high volume customer enquiries, delivering great customer service,
investigating and resolving customer complaints at first point of contact to ensure delivery of an efficient
and effective service to the customer, promote and sell a wide variety of Home care and home cover
products and services, providing accurate information on products and services to ensure consistency
across the organisation.
2001-2003 Database Designer/Technical Trainer G2 Systems
I was involved in the design of a database system, which has revolutionised admin within the school
environment. Research and design relevant areas of focus, provide training and support, gave
presentations to school board, pitching for business.
Qualifications
GSCE’s : Grades B-C Brockenhurst College
GNVQ with Merits: Information Technology and Business Studies The Mountbatten School
Hobbies and Interests
I am an active person who enjoys team sports of all varieties, as well as playing golf and swimming. I
also enjoy walking my dog, cycling and I am also an avid reader.
References available upon request