Nikita Rupani is seeking a new position in customer service or administration with her experience in those fields. She has over 5 years of experience in customer service roles at Kotak Mahindra Bank and Toyota. Her experience includes processing transactions, answering customer inquiries, and closing sales deals. She is skilled in Microsoft Office, has a Bachelor's degree in Banking and Insurance, and is NISM certified.

1. Nikita Rupani
603 Shiv Ganga, Chincholi Bunder Road, Malad(West),Mumbai-400064
Mobile: 9029426944
Email: nikita.rupani28@gmail.com
PROFESSIONAL PROFILE
A dedicated and self-motivated professional with experience in Customer services. A skilled
administrator who specialises in identifying and rectifying discrepancies and issues requiring accuracy
and attention to detail at all times. Possesses excellent interpersonal skills and the ability to communicate
concisely and articulately with clients and colleagues alike. Enjoys being part of a successfuland
productive team whilst demonstrating strong leadership potential in a highly competitive and demanding
industry sector.
OBJECTIVE
Currently looking for a new and challenging position within Customer service and Administration Sector,
which will make best use of existing skills, experience and qualifications, whilst enabling further
professional development.
CAREER SUMMARY
September 2015 - Currently EmployedAssistant Manager
KotakMahindra Bank (Operations Dept)
• Scrutinizing the documents for advance payments.
• Processing the transactions.
• Experience in using Finacle system & swift alliance
• Other activities as required (v look up, pivot table)
• Making additional reports for LC for payements due.
April 2013- September 2015 – Assistant Manager
Kotak Mahindra Bank
• Answering Inbound Calls and providing customer service
• Processing internal and external mail on daily basis
• Handling only HNI Clients for banking & credit card Queries
• Deliver outstanding service, exceed expectations and build long-term loyalty
• Work in teams and in a self-directed environment
Sept 2012- March 2013 Teacher
Tree House (play group)
• Teaching basics such as colour, shape, number and letter recognition.
• Teaching interpersonal skills, hygiene and proper eating habits.

2. • Organized group activities: field trips, games, painting, storytelling, music and plays.
• Read books to the entire class and in small groups.
• Established basic disciplinary rules and maintained order.
• Kept progress notes evaluating behaviour, development, and health – Reported and
discussed any possible problems with specialists and parents.
• Met with parents whenever necessary to discuss progress or requirements.
• Prepared classroom materials and maintained clean, safe facilities and equipment.
• Provided children and parents with activity schedules and established classroom routine.
July 2011- Jan 2012 Sales Associate
Toyota
• Seeking appointment and to walk-in prospects and work to continue repeat business with
previous customers.
• Effective, persistent negotiator determined to close sales deals and increase sales.
Independently sets personal goals and deadlines to reach sales targets.
• Show vehicles, demonstrate features and close sales.
EDUCATION AND QUALIFICATIONS
• 2010–2011 Mumbai University, India
• Bachelors in Banking & Insurance
• NISM Certified
• 1 Yr Diploma in Fashion Designing
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ILLS & EXPERIENCES
• Knowledge of computers with good typing speed.
• Flexible to learn new skills and methods.
• Excellent entrepreneurship skills in order to deal with all customers aspects from serving
them to dealing with complaints.
• Ability to work under pressure in order to meet the deadlines.
• Ability to take responsibilities and any new challenges.
• Ability to supervise and work as a part of team.
• Proficient in Microsoft office, Internet & Email
PERSONAL DETAILS
Nationality Indian

3. ACHIEVEMENTS
• Rewarded with certificate as a bright start for FY 2013-2014 at Kotak Mahindra Bank.
• Quality star for the month of November 2013 , June 2014 & August 2014 at Kotak
Mahindra Bank.
• Ranked 7th for achieving Sales performance at Kotak Mahindra Bank.
REFERENCES ARE AVAILABLE ON REQUEST