Dan Barrera is an experienced field technician and customer service representative seeking a new position. He has a strong technical background with skills in troubleshooting, Microsoft Office programs, and operating systems. He has over 10 years of experience in customer service, warehouse, and field technician roles where he has demonstrated strong communication, problem solving, and time management abilities. He holds CompTIA A+ certification and an associate's degree in computer systems technology.

1. Dan Barrera
1103 Plainfield Avenue, Orange Park, Florida, 32073; (619) 240-6748;
d_belbarrera@yahoo.com
PROFESSIONAL SUMMARY
Experienced and dedicated independent field technician. Precise critical technical skills
with an advanced knowledge of troubleshooting and Microsoft Office programs. Strong
verbal and written skills, with the ability to communicate clearly and effectively with
clients, colleagues, and management team. Excellent time management, organizational
skills, and efficient multi-tasking skills.
EDUCATION
CompTia A+ 801 In progress
Computer Systems Technician – UEI College April 2014 – December
2014
 GPA 3.83
 Honor Roll (Multiple Times)
 Perfect Attendance Award
TECHNICAL SKILLS
 PC Troubleshooting
 MS Word 2000
 MS Excel 2000
 MS Front Page 2000
 DFS in Windows 2000 Server
 Installation of operating systems
 Hard drive partitioning
 Creating user accounts and
permissions
SPECIAL QUALIFICATIONS
 Maintained a clean driving record
 Goal-oriented and dedicated to the highest quality of work
 Able to lift and move up to 75 pounds
EXPERIENCE
Field Service Technician
All Tech Imaging – El Cajon, California December 2014 to June 2016
 Troubleshooted, diagnosed and repaired a variety of office equipment
 Cleaned and maintained printers, fax machines, copiers, shredders, and laminators
 Maintained weekly inventory control for a variety of office equipment
 Served as a company liaison with customers point of contact to offer, identify, and
respond to services
 Communicated well and established relationships with customers
 Delivered supplies for a variety of office equipment
 Installed and setup of office electronics in customers network
 Trained and educated End Users/customers for solutions

2. Barrera 2
 Received Multiple Tech of the Month awards
Customer Service Representative
Prudential Overall Supply – Chula Vista, California September 2004 to January
2014
 Effectively communicated with customers and supported sales on a daily basis
 Offered, identified, responded product questions with up-to-date knowledge of sales
and store promotions
 Communicated with vendors regarding back order availability, future inventory and
special orders
 Described product to customers and accurately explained details and care of
merchandise
 Scheduled weekly inventory pickups and deliveries with vendors
 Built long-term customer relationships and advised customers on purchases and
promotions
 Operated a POS system to itemize and complete an average of number customer
purchases
 Accomplished weekly sales average for 2012 and 2013 years
Warehouse Clerk
EMD Biosciences – San Diego, California June 2000 to
August 2004
 Loaded and unloaded pieces into boxes for shipment.
 Moved freight, stock and other materials to and from storage and production areas
and loading docks.
 Received, stored and shipped goods and materials.
 Sorted cargo before loading and unloading.
 Tagged all inbound merchandise with receiving date.
 Cleaned and maintained the warehouse in compliance with OSHA safety standards.
 Operated forklifts and other heavy machinery safely.
 Unloaded cargo from truck with hand trucks and pallet jacks.