Joseph Goncalves is seeking a position that utilizes his skills in computer technology and customer service. He has a background in networking and technical support, having worked as a Level 1 Associate providing phone and email support to clients. He also has experience as a Sous Chef, where he was responsible for training new hires, managing kitchen operations, food inventory, and providing excellent customer service to customers. His education includes an Accelerated Cisco Program and an Electronics Certification from his high school. He aims to continuously take on new challenges that require responsibility while using his strong work ethic and desire to learn.

1. Joseph Goncalves
49 East Transit Street | (401)263-5834 | JoeGoncalves85@gmail.com
Objective
· To continuously be a dependable asset tothe company by taking on challenging opportunities that require high levels of
responsibility while utilizing my positive work ethic, dedication, and desire to learn. To apply my interest and skills in
Computer Technology and keep up with the fast paced challenges in the technology field.
Education
Accelerated Cisco Program at Community College of RI, Warwick, RI Cisco 1-4
Davies Career & Technical High School, Lincoln, RI – 1999 - 2003 Electronics Certification
Skills & Abilities
COMMUNICATION
· Excellent customer service due to strong interpersonal and problem solving skills.
· Proven experience to work on multiple tasks, independently and as part of a team.
TECHNICAL
· Ability to self-study and achieve high academic results.
· Strong written and verbalcommunication skills.
· Proven organizational and time management skills in a fast paced environment.
Experience
LEVEL 1 ASSOCIATE | ATRION SMB | JUNE 2014 - PRESENT
· Answer phone calls and document issues.
· Triaging of Technical issues ranging from PC application to Networking.
· Translate information provided by the user into technicalterms.
· Provide excellent customer service via phone and email while working toward developing relationships with clients.
· Maintain a personalticket queue,while ensuring that each user is updated daily. (provide updates via phone and email)
· Document work being performed in real time for billing purposes.
SOUS CHEF (ASSISTANT KITCHEN MANAGER) | TORTILLA FLATS MEXICAN RESTAURANT | 2009 – 2014
· Responsible for training and mentoring of new hires.
· Manage the operation of the kitchen which includes food preparation and expediting.
· Manage the food inventory and the ordering of kitchen supplies.
· Customer service advocate for the restaurant.