Andrew Hawkins is seeking a career opportunity where he can utilize his academic and professional background. He has a diverse employment history including roles in customer service, management, and aviation electronics. Hawkins has strong communication skills as well as technical skills including Microsoft Office, SQL, networking and electronic/electronic repair. His experience includes customer service roles at Citigroup and Cahaba GBA as well as manager and avionic technician positions. Hawkins is motivated, personable, and has a track record of exceptional performance.

1. Andrew Hawkins
2738 Center Star Road, Ragland, AL 35131 | (205) 447-2876 | Andrew.hawkins12@yahoo.com
Objective
Enthusiastic to apply academic and professional background towards launching a successful
career with an employer offeringopportunities for professional development in exchange for
demonstrated drive and commitment to superior job performance.
Profile
Motivated, personable professional witha diverse employment history and a successful track
record of exceptional customer service. Talent for quickly mastering technology.Diplomatic and
tactfulwith professionals and non-professionals at all levels. Accustomed to handling sensitive,
confidential records. Demonstrated history of producing accurate, timely reports.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent
with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven
environments. Excellent team-building skills.
Education
AAS NSA | SEPTEMBER2014 |ITT TECHNICALINSTITUTE -BESSEMER,AL
· Major: NetworkSystems Administration (NSA)
CERTIFIED AVIONIC TECH|JULY2002 | NAVALAVIATIONACADAMEY-PENSACOLA,FL
· Major: Aviation Electronics(AT)
GENERALDIPLOMA| MAY1998| HAYDENHIGHSCHOOL– HAYDEN,AL
· Major: General Academic Diploma
Skills & Abilities
 Strong communication, written and
verbal
 MS Windows XP,7, 8, 10
 MS Office
 MS SQL
 WAN
 LAN
 Customer service
 General officeduties
 Electric/Electronic repair
 Subnetting
 IP configuration
 Multitasking

2. Page 2
Experience
KEYHOLDER(MANAGER)|DOLLARGENERAL– PELLCITY,AL | JUNE 2016-OCTOBER2016
 Performed cashier and stocking duties with manager management authorizations.
 Maintained store operations while providing customer service and team training
independently.
 Counted, organized and filed cash tills, safe reserves and store deposits.
CUSTOMERSERVICE REPRESENTATIVE|CAHABAGBA – BIRMINGHAM,AL| SEPTEMBER
2009-JANURARY2010
· Received calls from medical care providers and insurance agencies regarding beneficiary policies
and information/accountupdates in a call center environment.
· Maintained and updated beneficiary policy information databases appropriate to the type of
policy.
CUSTOMERSERVICE REPRESENTATIVE|CITIGROUP– JACKSONVILLE,FL| JUNE 2006–
NOVEMBER2007
· Received incoming calls fromcardholder clients to assist with accountinquiries, information
updates, and additional available services in a call center environment.
· Maintained and updated card holder accountinformation, policies, and services confidentially in
compliance with both company and legal security regulations.
· Offeredadditional card services appropriate to the client’s needs and benefits, with a high success
rate that earned various top performer awards throughout employment.
AVIONIC TECHNICIAN|U.S. NAVY– JACKSONVILLE,FL| SEPTEMBER2001 – SEPTEMBER2005
· Organized and performed electronic maintenance for several SH-60B (Seahawk) helicopters,
including wire connectorrepair, corrosion prevention, and regular safety inspections, often as
acting crew leader.
· Obtained Plane Captain (PC)qualification and assigned to flight line operations, such as air traffic
control,live fueling, and flight authorization followingmy conductionof a pre-flight inspection.
· Performed on a project team to completely dismantle and rebuild a SH-60B, assisting with all
relevant departmental operations: avionic,electrical, hydraulics/airframe, mechanical, and
ordinance.
· Awarded several ribbons and medals forachievements of excellence, including Expert Marksman,
Captain’s Commendation, Good Conduct, and Wartime Service.