Vaishali Patel is seeking an entry-level position in QA/testing. She has over 10 years of experience in software testing, including manual and automation testing using tools like Selenium WebDriver and TestNG. She has worked as a Benchmark Analyst at Accenture and a Customer Service Representative at Saturn Electronics Corporation. She has expertise in test planning, bug tracking, SQL, and Agile/Waterfall methodologies. She holds a Bachelor's degree in Arts and Master's degree in Arts from Gujarat University in India.

1. VAISHALI PATEL
(M): (586)-383-5474
E-Mail: vaishali_patel2010@yahoo.com
Objective:
Determined,Passionate,HardworkingIndividualseekingan entryleveltechnicallychallengingpositionin
the area of QA/Testing,providingahighlymotivated,progressive,friendlyenvironmentwhichallowsthe
pursuit of career advancement and expand my knowledge and skills.
TECHNICAL SKILLS:
OperatingSystem Unix, Linux,Windows, Mac
Software TestingTools QualityCenter/ALM, ClearQuest,Jira,Selenium
WebDriver, TestNG FramWork.
Database Oracle 12c ,MSAccessandSQL Server,
Application supportingtools VISIO,MS officesuite,
Bug Trackingtools Clearquest,QualityCenter/ALM, JIRA
Language Java, HTML,CCS,XML
PROFESSIONAL TRAINING:
Global Information Technology
Southfield MI.
Trained by professional trainer in Software testing arena.
Manual and Automation testing (Selenium WebDriver, TestNG framework)
PROFESSIONAL PROFILE
 Excellent in creating test plans and running test scripts to identify the software defects,
track bugs, close open defects and validate the business functionality.
 Experience in creating test cases in Jira, and knowledge about ALM
 Good Knowledge on SDLC and STLC methodology - Agile and Waterfall.
 Good Knowledge of manual testing and Automation testing.
 Experience writing SQL Query retrieves data from the database.
 Trained in preparing end to end test cases and execution.
 Experience inFunctional testing,Integrationtesting, Regressiontesting,GUItesting,Back-end
testing,smoke,BlackBox Testing,SystemTesting,regression testing.
 Extensive knowledgeof all stagesinProjectLifecycleandSoftware DevelopmentLifecycle
 Capable of creatingandexecutingend-to-endtestplans
 Remarkable abilitytosetQA testingobjectives

2.  Abilitytofocusonand meettightdeadlines
 Excellentabilitytoclearlydefineandexecutetestingprocedures
 Clearwrittenandoral communicator
 Ability tomaintainadetailed,disciplined,andsystematicapproach
 Excellentanalytical,interpretative,andlogicbuildingskills
 Adeptat draftingdocumentsandmentioningacute detailsinreports
ACCENTURE
LIVONIA, MI-USA
Benchmark Analyst
2018 to Present
Role:
 Research competitor products and develop product profiles to let our clients know how to
compare to their competition
 Compare product offeringsfrom a stand point of a consumer and offer feedback on your
experiences with certain dealers or retailers
 Collect product specifications, prices and other information via online research and
investigative conversations with dealers.
 Analyze your data set to find missing or possibly inaccurate data.
 Collaborate with your teammates to complete large date set on aggressive deadlines
 Track and report your team’s progress to keep the project on schedule.
 Discover new and innovative ways to collect hard to find data and develop in-depth market
insights.
SATURN ELECTRONICS CORPORATION,
ROMULUS, MI- USA
CUSTOMER SERVICE REPRESENTATIVE
2015 TO 2018
Role:
 Contact Review
 Schedule New Orders & Repeat Orders
 Customer communication: Order tracking, Progress update, short shipment, late shipment
notification.
Responsibilities:
 Reading Customer prints and purchase order, to determine the key factors of product what
customer requires
 Ensure that correct information is provided to production team to build product to meet
customer needs & be on time on delivery.

3.  Co-ordination with production team /supervisor and check on the status, update all the
orders under the production
 Co-ordinationinternalSalesRepresentativeandbe focusoncustomerordersandproduction
status.
 Co-ordination with Cad team on design and Art work approvals from customers for all new
orders.
 Co-ordination with shipping Department for scheduled shipments.
 Co-ordination with QC Engineers for quality issue / customer complains
 Any other works allied with sales and customer service.
TATA CONSULTANCY SERVICES, India, Baroda.
Business Analyst
2009 TO 2013
Role:
• Retail marketing research from Germany. Big retailer Edeka, Rewe, Eierplatz etc.
• Nielsen provides us raw data regarding products description.
• Retailer description of the products, reference of the epics.
• Coding a product in one tool like OGRDS.
• Per client requirement working on changes ORDERS. For example, clients want 500 ml ice
cream vanilla flavor. They sent us Orders and mention error.
• Whatever changes are done between two productions working on final inspection.
• Communication with clients and take follow up and prepare documents of their
requirements.
• Working on New Database like set up new rule, PRS, MAP Char, Hierarchy. Everyday follow
BAU process.
• Workflow through researching, analyzing and defining implementation requirements.
• Clients sent us insufficient, mix products bunch of data. We are divided category wise
products.
• Coding and pre coding and cross coding a product.
• Pre coding we receive every categories like food , non-food, beverages database. In cross
coding team divided the products categories wise.
ACADEMIC DETAILS
Bachelor of Arts from Gujarat University | India | 1998
Master of Arts from Gujarat India-2001
Bachelor of Education from S.N.D.T. University, India-2004
Diploma in Software management from Aptech -2001
Certification
Successfully completed accelerated training program and obtained a Software QA testing
certification from Global Information Technology, Southfield, MI.
Work Status:

4. Permanent resident (GC) of the United States of America
Reference: Available upon request.