Timothy is applying for a position and has over 20 years of experience in customer service, inside sales support, and technical sales. He has extensive experience with Microsoft Office programs and customer relationship management software. Timothy is proficient at handling high call volumes, multi-tasking, and prioritizing tasks. He has a track record of establishing good relationships with customers and staff.

1. Residential Address November 26,2016 Mailing Address
18707 East Arrow Highway Unit #9 417 West Foothill Boulevard #391
Covina, CA 91722 Glendora, CA 91741-3390
Dear Hiring Manager,
I hope the attached resume' meets with your approval. I believe that I have the experience to fulfill the position
you have posted.
As you may see most of my experience is in the Sales field, but I have acquired excellent “Customer Service”
skills from some very professional and demanding managers. My last position was heavy on Technical and
Sales Support for a very large geographical area and demanded many extra hours of work to generate quotes
and technical information packages.
In my work experience, I have become proficient in the Microsoft Office Suite of software, and the Windows
operating system. In my last position, I was introduced to the Microsoft Dynamic customer relation
management software. I also have experience with ACT! And Maximizer contact management software, so
logging my activities is second nature, if that may also be required.
Taking several phone calls, multi-tasking and prioritizing tasks would not be any problem at all.
Please feel free to contact me should you have any questions or issues that need clarification.
Best Regards,
Timothy Hirabayashi
Home Phone #626-498-8232
Cell Phone#626-549-8632

2. Timothy Hirabayashi
18707 East Arrow Highway Unit #09 Covina, CA 91722
Cell Phone: 626-549-8632; Home Phone: 626-498-8232
E-Mail: timothy.hirabayashi@outlook.com
LinkedIn: www.linkedin.com/in/timothy-hirabayashi-9705159
Profile
Customer Service/Inside Sales Support professional with over 20 years of experience.
Proficient with MS Word, Excel, Outlook, Access and Dynamics. Areas of expertise
include ability to read machine drawings, product technical support, troubleshooting and
sales support functions.
Professional Summary
 Efficient, well organized and able to handle high volume of calls and emails
requesting assistance; complete approximately 200+ service requests per week.
 Proficient with Microsoft Office Products; use Microsoft Outlook extensively to create
to-do lists, track deadlines or in office training and flag messages into categories for
efficient organization of effort.
 Recommend/Upsell products using product knowledge to best serve customer needs.
Work with channel partners to resolve problems, or troubleshoot new product
installations.
 Able to establish good working relationships with intercompany staff to assist
customers in a timely fashion.
 Work with Outside Sales staff to meet customer deadlines for product quotes, or
technically advanced proposals.
 Use established guidelines to accurately price complex systems using labor rates and
cost information to arrive at a fair price to customer with adequate margin for the
company.
Accomplishments
 Lead training for two product lines; assist training of new Outside Sales Staff to be
able to effectively select, sell and explain features to channel partners.
 Created databases for:
 Matching National Stock Numbers to product models and spare parts for more
efficient government sales quotation, replacing 15 page printed list.
 Quotation tracking database with “aging” feature for sales follow-up.
 Sales/Engineering Database to select systems based upon components to
streamline system quotations by decreasing outside component cost requests
and Engineering man hours creating systems, drawings, and bills of materials.
 Repair Kit Database to assist order desk clerks in assisting customers with after
sale maintenance inquiries.
 Act as customer service liaison for over a dozen European and Asian Channel Partners
to resolve sales, production, engineering or delivery issues.

3. Professional Experience
Software Test Technician Contractor 6/2015 – 2/2016
Haskel International, Burbank, California
 Test In-House Software via External Test Software Contractor.
 Execute multiple ‘what if’ calculations for approximately 60 product models.
 Generate multiple graphs per model for result analysis with comparison to known
output curves; report all results via Excel Workbooks.
 Work with contract programmer to resolve test software operation issues.
 Troubleshoot Microsoft Visual Basic calculations with Network Security Manager.
 Resolved calculation error in software for use with web app, using analysis of
output data and graphs.
Inside Sales Support/Customer Service Representative 7/2007 – 5/2015
Haskel International, Burbank, California
 Lead by example in showing excellent product knowledge and demonstrating
professional demeanor with customers.
 Respond to high call volume and e-mails with sales and information requests.
 Provide quotations, product specification and recommendations.
 Research specific applications by consulting engineering library and world wide
web for metallurgical and elastomer compatibility.
 Internally manage Asian, European, US Midwest, and Government House
Accounts.
 Refer customers to appropriate department for after sale problem resolution or
service technician requests.
 Open new accounts, maintain account information and enter real-time contact
details in Microsoft Dynamics.
 Apply a customer first attitude to maintain customer loyalty and build trust.
Estate Liquidation(Death in Family) 8/2006 – 7/2007
Baldwin Park, California
 Work with estate administrator to locate assets and documents.
 Donate and distribute estate property.
 Renovate residence for sale.
Contract Temporary Employment 11/2004 – 7/2006
Office Team, Industry, California
 Transcribe comments from Chrysler-Mercedes Benz focus group.
 Add fields to MS Access tables and reports; update queries and reports in Access.
 Update Excel spreadsheet for golf resort intake report.
 Update Medicare supplement information guides and record daily production
information to Excel form.

4. Job Search – Various Sources 10/2002 – 7/2006
 Search Newspaper and internet websites. Provide resume and take administered
skill tests at temporary employment agencies.
 Attend interviews when presented with the opportunity.
 Perform caregiver duties for mother suffering with early stage dementia.
Inside Sales Support/Customer Service Representative 6/2007 – 10/2002
Haskel International, Burbank, California
 Provide technical product support to Channel Partners and end-users.
 Develop quotations and follow up on leads; enter results into Maximizer contact
management software
 Refer end user calls to proper Channel Partner for sales and service.
 Work with Regional Sales group and Channel Partners to expedite orders or
resolve problems with Accounting, Service or Warranty issues.
 Confer with Engineering department for inquiries requiring technical support of
customer application of product or large scale project design.
Inside Sales/Order Desk Representative 5/1994 – 5/1997
Haskel Controls Division, Burbank, California
 Assist customer select product from third party pneumatic and hydraulic
distributed product.
 Analyze customer data to suggest blanket orders, if specific patterns are identified
in order history.
 Provide end users with dimensional and installation specifications and advise
proper usage guidelines for optimum performance and life span.
 Complete order-entry functions and provide purchasing with price quotes.
 Maintain contact with vendors to provide order status, expedite orders and initiate
return/repair functions, also obtain quotations for products for quotation purposes.
 Assist walk in, or will call customers to obtain product or information.
Technical Sales/Order Desk Representative 12/1991 – 4/1994
Festo Corporation, Irvine, California
 Provide customer service, pricing and technical support.
 Package and ship orders drawn from local warehouse.
 Use Microsoft Works to forecast and order inventory.
 Created A-B-C System for inventory management and streamline order process
and save time and effort in inventory process.
 Ordered bulk tubing and cut into lengths, not normally supplied, and priced
accordingly for local customers requesting custom tubing lengths.

5. Education
Microsoft Office Specialist Certification 2005
Industry, California
 Utilize Robert Half Online Training to prepare for Microsoft Certifications testing.
 Passed “in-office” timed Microsoft testing for MS Word, Excel and Access.
o Perform all assigned tasks under timed conditions.
o Scored higher than 80 percent for completed tests.
ITT Technical Institute Automated Manufacturing BAS Degree Program 1991
West Covina, California
 Graduated with 3.7 GPA
 Studied Manufacturing Management, Project Management processes, Automation
processes, Fluid Power principles, Fortran, Pascal, and Val programming, PLC
operation and ladder diagrams.
 Physics analysis for robotic systems
ITT Technical Institute Electronic Engineering AAS Degree Program 1990
West Covina, California
 Graduated with 3.91 GPA; Second in class of 107
 Studied AC/DC Circuit Analysis and troubleshooting, Microprocessor structure and
function. Microwave, Television and Radio communications.
 Component level circuit analysis.
Military Service
United States Air Force F4/F16 Aircraft Machinist 8/1983 – 4/1987
347th Tactical Fighter Wing, Moody AFB, Georgia
 Supervised Machine Shop swing shift for two years, overseeing four airmen.
 Responsible for training and performance evaluation for two airmen.
 Perform machine shop lathe, mill, saw and precision tool grinding
 On call for field repair of F4 and F-16 aircraft.
 Manage tool crib inventory
 Perform active FOD training and oversight in Machine Shop and Field repair
operations.
 Received Honorable Discharge by Strength Reduction Early Separation Program.