Diane Valentine is seeking an administrative position in a medical office where she can utilize her skills in areas like medical billing, coding, scheduling, and customer service. She has a diploma in Medical Office Specialist and over 10 years of experience as a Certified Nursing Assistant and in medical receptionist and billing roles. Her resume demonstrates proficiency with common computer programs and experience in tasks like taking vitals, filing, coding, billing and collections.

1. Diane A. Valentine
3127 Manand St. Carmichael, CA 95608 (916) 821-1406/ DianeAntValentine@gmail.com
CAREER OBJECTIVE
Seeking an opportunity where I can utilize my skillsand applymy hard work, training, and commitment
while supportinga medical office or practice with their clerical and administrative needs.
EDUCATION
Kaplan College Sacramento, CA
April 2013 - December 2013
Medical Office Specialist Diploma Program Graduated: 12/27/2013
 Student Ambassador
Delmar Gardens South St. Louis, MO
Certified NursingAssistant 11/1999
COMPUTER APPLICATIONS:
 10-Key12,000 KSPH
 Typing 55 WPM
 Internet
 MSWord
 MSExcel
 MSPowerPoint
 EMR
 Epic
 ECM
MEDICAL SKILLS:
 CPR Certified
 Patient Vital Signs
 Alpha/NumericFiling
 Anatomy/Physiology
 Cash Handling
 Claim Forms
 ICD-9/ CPT-4 Coding
 Scheduling
 Medical Billing
 HMO/PPO Insurance
 Claims– CMS 1500
PROFESSIONAL EXPERIENCE
 Obtain specimens,weights,and vital signs of patients.
 Assists doctors and nurses with examinationsand procedures.
 Kept record of patients’documentingdailyactivities.
 Met health care needsfor residentsin private homes and/or facilities.
 Support doctors, nurses,and other staff by filing, charting, and documenting.
EMPLOYMENTEXPERIENCE
Pacific Staffing
Sutter Roseville Urology Roseville, CA
Patient Services Representative
Patient Referral Coordinator May 2015 to present
Responsibilitiesinclude acceptingpatient referrals; schedulesappointmentsand maintainsdata in a
computerized schedulingprogram; preregistersthe patient and createsaccounts for clinical services;
verifies and or obtains authorization for services; creates and maintainspatient charts; and ensuresthat
the patient account is readyfor billing; surgeryscheduling; Confer with patientsto derive medical
history and previous surgeryinformation from them; Take reservationsfor surgeries, invasive and non-
invasive procedures and ascertain the smooth flow and progression of scheduled cases; Schedule
surgeriesbased on surgeons’ schedulesand available dates; Order patients’testssuch as bone scans,
complete blood counts,MRIs, CT scans and ESIs; Assess teststo determine ifpatientsare ready for
surgeries; Keep patientsup to date with the statusof surgeons’ schedulesand scheduled surgeries;
Schedule surgeryappointmentsand perform follow up and reminder duties; Ascertain that all consent
forms are filled out and signed prior to scheduled surgeries; Walkpatientsand familiesthrough
instructionsabout “thingsto do” before and after surgeries; Schedule post-surgical appointmentswith
doctors and necessarytests.

2. Golden State Urology (Dr. Hekmat) Sacramento, CA
Medical Receptionist
Referral Coordinator February 2014 to May 2015
The first point of phone and customer service contact for patients, physicians, other clinicstaff, patient
family members,and vendorsdone by offering customer service, communications, and appropriate
distribution of phone calls and messages. Also perform a varietyof other dutiesincludingbut not limited
to collecting and updatingdemographicsand insurance information, verification of health plan
eligibility, collectingco pays via cash, check, or credit card, taking complete and accurate messages,and
schedulingmutuallyacceptable appointment timesutilizingan electronicpractice management system.
Also perform other clerical dutiesas needed and requested to support daily clinicoperation goals, bench
marks, and qualitypatient care initiativesper departmental guidelines. Asthe referral coordinator, I
would set appointmentsand process transfers to ensure timelytransmission and start of services.
Primarilyconnected with the healthcare industry, asthe referral coordinator, I would serve as a liaison
for patient resources. I also have knowledge of Health Care systems, HMO, PPO, Medi-Cal, CCS, and other
third partypayers.
Coram Specialty Infusion Services Rancho Cordova, CA
Medical Billing/Collections – Externship November 2013 – December 2013
Responsible for entire billingprocess – from pullingpatient details, researchingoutstandingclaims,re-
billingclaims,processed claimsadjustments, released claimsfor payment, filingof CMS-1500 forms.
Pulled checks, researched checks, and made collection calls.
Asbury Park Nursing & Rehabilitation Center Sacramento, CA
Certified Nursing Assistant May 2010 to November 2012
Delmar Gardens of Chesterfield Chesterfield, MO
Certified Nursing Assistant May 2009 to January 2010
Windsor El Camino Carmichael, CA
Certified Nursing Assistant December 2006 to April 2009
VOLUNTEER EXPERIENCE
Mother’s Against Drunk Drivers (M.A.D.D.) June, 2013 – present