The document is a resume for Christine M. Whitley seeking a position utilizing her administrative and paralegal skills. She has over 15 years of experience in various roles including executive assistant, office administrator, legal assistant, program director, and sales support specialist. Her core competencies include administrative duties, paralegal skills, communication, staff management, and customer relationship management. Her most recent role was as an executive assistant where she assisted with financial reporting, human resources functions, and special projects.

1. Christine M. Whitley
9421 S. Tulley  Oak Lawn, IL 60453
773.391.4001  cmw9421@notmail.com
Administrative Professional
Comprehensive experience in Administrative and Paralegal Skills, and project/service delivery for very large
prestige organizations, in the public sector seeking increased efficiency, service levels and performance.
Recognized or providing stellar levels of customer service/assistance. Seeking new opportunities to utilize a
wide ranging skill set and experience level in a long term position with a forward thinking, progressive
organization.
CORE COMPETENCIES
Administrative Duties  Paralegal Skills  Communication  Staff Management and Training  Business
Service Agreements  Legal Assistance  Court Dockets  Customer Relationship  Sales Management 
Inventory Management  Marketing Materials  Sales Tracking  Reporting  Process Management 
Assistance in Budget Forecasting  Records Management/Updates  Invoice Reconciliation  Resource
Management  A/R and A/P
EXPERIENCES AND ACHIEVEMENTS
CHARTWELL/COMPASS GROUP AT ST. XAVIER UNIVERSITY, Chicago, IL 2015 – Current
Executive Assistant
Reconcile sales/revenue daily reports for multiple departments at the University; assist with AR/AP, and work
on special projects including budget forecasting for current operations. Prepare daily cash deposits and
deliver them to the University Bursar’s Office. Complete and update records for cash and credit card
payments, and log internal/external catering sales. Manage the C-Board internal SAP reports for price
changes. Record all AP invoices for processing reporting to reconcile against invoices.
Communicate and share information weekly to management to assure all AP has been submitted for
processing and that they match the deliveries; review aged AP reports and follow up to reconcile them.
Assist the Director with weekly and monthly close outs and review financial extracts or variances monthly
and correct them when needed. Create and submit invoices to the University for tips/taxes for Gilhooleys
bar, associated with the University and run by Chartwells, for client distribution.
Use extensive Paralegal/Administrative skills to assist the Director with hourly employment practices
including hiring packets, orientation, background checks, CPM Data, and module training. Create employee
agreements and professional business letters. Manage monthly financial reports submitted to the University
used to track P&L. Re-negotiate specific vendor pricing to quantify business savings.
ELITE CHAIR COVERS, Bridgeview, IL 2014
Office Administrator
Planned daily work assignments and supervised the staff, and requested new office equipment and repairs on
existing equipment. Managed duties including Customer Service, Client Retention, developing an employee
manual, and documenting department policies and changes. Reviewed employee performance issues with
employees and worked with the management team to hire new employees and suggest disciplinary
measures as necessary.
Created business service agreements and professional business letters; re-negotiated certain contracts and
quantified business savings. Assisted with A/R, and worked on special projects including restructuring current
operations. Provided customer service to clients that placed orders for events and venues.
CODILLIS AND ASSOCIATES, PC, Burr Ridge, IL 2011 - 2014
Legal Assistant/Paralegal
Reviewed filed complaints and issued summons for all 102 Counties within the State of Illinois; followed up
with process serving companies to make sure service was completed accurately and on time. Kept clients
updated on the statuses and original documents using email or web-based systems. Prepared and

2. CHRISTINE WHITLEY Resume, Page 2
Professional Experience, continued
maintained customer related correspondence; conducted original document audits including Bailee letters,
Title Assignments, and Original Notes. Preparation of certain legal documents including; Summons, Alias
Summons, simple Motions and Orders, Affidavits of Compliance (AOC), and Complaints. Audited Original Title
Documents for chain completion, including Bailee Letters, Title Assignments and Original Notes.
Helped gather information for answer/appearance (interrogatories) to ensure all necessary documents were
received. Checked multiple court dockets for filed documents, and events; evaluated service returns to
determine if additional information was needed. Maintained rapport with clients, process serving firms,
Sheriffs, and Clerks in several counties. Approved and processed invoices; retrieved all necessary and
accurate documents and service affidavits needed for Judgment hearings.
Demonstrated an orderly and systematic approach to work, paying attention to details and required
procedures. Followed logical priorities, and managed multiple tasks simultaneously.
JENNY CRAIG, Western Springs, IL 2010
Program Director, Assistant Manager/Sales
Arranged and attended all monthly marketing and training meetings; created and maintained a database of
clients/potential clients. Prepared and maintained customer correspondence; designed marketing and
recruiting materials. Made customer care and service calls to help generate revenues; assisted with
recruiting new clients. Sold personalized weight loss programs and consulted with clients on nutritional
information and diet plans. Performed tasks associated with AR/AP invoicing, monitored inventory,
maintained ordering/stocking levels.
RE/MAX SOUTH SUBURBAN, Flossmoor, IL 2008 - 2009
Assistant Office Administrator
Created and maintained spreadsheets for “on floor calls” for all Real Estate Agents; assisted agents with
retrieving closing documents. Ran title searches and checks on servicer assignments. Prepared and
maintained all customer-related correspondence. Created marketing and recruiting materials for open
houses. Arranged team building events and breakfast meetings. Created a database of local real estate
agencies, agents and their products. Used Excel to populate databases and for mass emails. Trained agents
on how to use different free marketing tools.
PREVIOUS PROFESSIONAL EXPERIENCE INCLUDES: CORN PRODUCTS INTERNATIONAL, Westchester, IL,
2006 – 2008, Senior Administrative Assistant to the VP, and the Director of Procurement; AETNA
INSURANCE COMPANY, Chicago, IL, 2002 – 2006, Sales Support Specialist.
EDUCATION
t Coursework, Northern Illinois University
t Joliet Junior College, The Center for Legal Studies: Certificates in Business Writing and
Grammar Skills, Supplier Negotiations, Strategic Source Training
t Certified Paralegal
SOFTWARE AND TECHNOLOGY SKILLS
t Westlaw; County Dockets; Police Records; State/County Prisons; School Records; Internet Usage;
Department of Motor Vehicles; Secretary of State; Credit Reporting Agencies; Vital Statics
Department; and use of Investigators.
t Windows /Microsoft Office including: Word; Excel; Meeting Maker; Power Point; Outlook; Adobe;
Pathworks 32 VT320; BAAN; SAP; Vista; DART(Direct Access Reporting and Tracking), basic
knowledge of LPS; Vendor Scape; Quandis; and Lenstar