The document discusses cybersecurity governance and the role of the Chief Information Security Officer (CISO). It describes how governance seeks to exercise control and management over an organization to mitigate security risks in a proactive manner. It outlines the various roles and responsibilities in information security, including end users, administrators, security professionals, auditors, and executive management. The CISO role is responsible for developing security policies and procedures, ensuring compliance, managing the security budget, and keeping informed of emerging threats to advise the organization accordingly.
How To Present Cyber Security To Senior Management Complete DeckSlideTeam
This template is useful in presenting cybersecurity plan to higher authority. Cybersecurity officer will present it to top level management. It will help in determining the roles and responsibilities of senior management and executives who are responsible in handling risks. Firm will also optimize its cybersecurity risk framework. Firm will assess the current concerns that are impeding cybersecurity in terms of increase in cybercrimes, data breach and exposure and amount spent on settlements. It will also analyze firm its current cybersecurity framework. Firm will categorize various risk and will assess them on parameters such as risk likelihood and severity. The IT department will also improve their incident handling mechanism. Cybersecurity contingency plan will be initiated by firm. In this plan, firm will build an alternate site for backup maintenance. Backup site selection will be done by keeping certain parameters into consideration such as cost for implementation, duration, location, etc. The other plan essentials include business impact assessment, vital record maintenance, recovery task list maintenance, etc. The template also includes information regarding the role of personnel in terms of role and responsibilities of line managers, senior managers and executives in risk management. It also includes information related to the role of top management in ensuring effective information security governance. The information regarding the budget required for the cybersecurity plan implementation is also provided with staff training cost. https://bit.ly/3iSww5L
How To Present Cyber Security To Senior Management Complete DeckSlideTeam
This template is useful in presenting cybersecurity plan to higher authority. Cybersecurity officer will present it to top level management. It will help in determining the roles and responsibilities of senior management and executives who are responsible in handling risks. Firm will also optimize its cybersecurity risk framework. Firm will assess the current concerns that are impeding cybersecurity in terms of increase in cybercrimes, data breach and exposure and amount spent on settlements. It will also analyze firm its current cybersecurity framework. Firm will categorize various risk and will assess them on parameters such as risk likelihood and severity. The IT department will also improve their incident handling mechanism. Cybersecurity contingency plan will be initiated by firm. In this plan, firm will build an alternate site for backup maintenance. Backup site selection will be done by keeping certain parameters into consideration such as cost for implementation, duration, location, etc. The other plan essentials include business impact assessment, vital record maintenance, recovery task list maintenance, etc. The template also includes information regarding the role of personnel in terms of role and responsibilities of line managers, senior managers and executives in risk management. It also includes information related to the role of top management in ensuring effective information security governance. The information regarding the budget required for the cybersecurity plan implementation is also provided with staff training cost. https://bit.ly/3iSww5L
Protecting the Crown Jewels – Enlist the BeefeatersJack Nichelson
Protecting the Crown Jewels – Enlist the Beefeaters
In the wake of a constant stream of high-profile breaches, data is not only becoming a highly valued commodity, it’s becoming an organization’s crown jewels. Who better to protect your crown jewels than the Beefeaters? Tapping into the iconic London Guard’s reputation, Jack Nichelson, with the support of the FBI and PwC, has developed an elite force to defend his organization’s most valuable assets from even trusted insiders. Providing insights into his companies data identification, classification and security initiative, sharing best practices for creating consensus, and engaging and aligning multiple business units to better protect the organization's crown jewels.
Almost every business decision requires executives and managers to balance risk and reward, and efficiency in that process is essential to an enterprise’s success. Too often though, IT risk (business risk related to the use of IT) is overlooked.
While other business risks such as market, credit and operational risks have long been incorporated into the decision-making processes, IT risk has usually been relegated to technical specialists outside the boardroom, despite falling under the same risk category as other business risks: failure to achieve strategic objectives.
This session intends to address business risks related to the use of IT, looking at industry standards, frameworks and best practices, as well as focusing on real world examples and specific plans on how to implement IT Risk Management on every level of your company.
Simplifying the data privacy governance quagmire building automated privacy ...Avinash Ramineni
In this age of big data, AI, and machine learning, organizations collect vast amounts of data about their customers, processes, preferences, usage patterns, etc. Organizations intend to use the data and generate a sustained competitive advantage for their products/offerings.
With all the data they are collecting and storing, they also accumulate huge risks associated with storing and protecting the data. Balancing monetizing data with the risk puts a lot of the roles like CDO, CPO, CISO, CIO in a quagmire.
Privacy / Security leadership needs to influence the organization in adopting a privacy/security-first culture by establishing a robust privacy/security program. Most organizations need to be able to achieve that within a limited budget.
Ideally, at the end of the rollout of a privacy program, a company can tell:
Where every bit of sensitive data resides,
Who has access to which sensitive data,
All security controls to protect sensitive data, and
The retention times for every piece of sensitive data.
In this webinar, we will cover how to build a dynamic and automated privacy/security program that manages the data lifecycle from collection to deletion. This talk will also give a sneak peek into technologies that will influence the privacy, security, governance capabilities of the future and reshape the way organizations address challenges with current and emerging technologies.
What you’ll take away:
Basic concepts around understanding the risk around the personal information your organization is collecting
Building a method of mitigating the risk discussed above
how to incorporate an enterprise-wide ‘security-first’ culture
A practical approach to implementing a data privacy/security program from scratch.
Risk management is one of the main concepts that have been used by most of the organisations to protect their assets and data. One such example would be INSURANCE. Most of the insurance like Life, Health, and Auto etc have been formulated to help people protect their assets against losses. Risk management has also extended its roots to physical devices, such as locks and doors to protect homes and automobiles, password protected vaults to protect money and jewels, police, fire, security to protect against other physical risks. Dr. C. Umarani | Shriniketh D "Risk Management" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-1 , December 2020, URL: https://www.ijtsrd.com/papers/ijtsrd37916.pdf Paper URL : https://www.ijtsrd.com/computer-science/computer-security/37916/risk-management/dr-c-umarani
Building an effective Information Security RoadmapElliott Franklin
As company information security functions continue to grow each year with increasing attacks and regulations, how are you handling the
pressure? Are you constantly battling to run the business projects and reacting to customer requests? Have you blocked off a few hours each week
on your calendar to close your email, turn off your phone and try to build, assess and maintain an effective vision for your security team? This
presentation will discuss a cascading approach to creating such a roadmap that is easily understood by executives and has helped gain quick buy
in for multiple enterprise wide security projects.
5 Steps to Securing Your Company's Crown JewelsIBM Security
Today's critical business data is under constant threat, which is why enterprises must apply adequate data protection for their data security measures. Companies that fail to make data protection an everyday priority run the risk of losing money, losing business and destroying their reputations.
Information Security assessment of companies in Germany, Austria and Switzerland, February 2015.
Every day critical security incidents show the drastic extent of "successful" cyber attacks for organizations in terms of monetary and material loss. With increasing use of digital technologies and the growing spread of mobile and IoT cyber security is becoming a key factor for companies’ successful digital transformation. To analyze current challenges, trends and maturity of companies state of information security, Capgemini Consulting DACH conducted a survey in Germany, Austria and Switzerland. The 2014 Information Security Benchmarking Study shows that information security is insufficiently embedded in most companies‘ business strategy and operations to effectively safeguard organizations against current cyber threats.
https://www.de.capgemini-consulting.com/resources/information-security-benchmarking
Cybersecurity Goverence for Boards of DirectorsPaul Feldman
This paper discusses the emerging issue of Board of Directors Governance and Cybersecurity. Originally presented to the Boards of Directors of the IRC http://www.isorto.org/Pages/Home in May 2014. The paper is in a continuous improvement mode ultimately targeting being a resource for Boards of Directors in the energy (electricity and natural gas) industry. Suggested updates and improvements are welcome at PaulFeldman@Gmail.com The current copy is always at http://www.EnergyCollection.us/456.pdf
Solutions.Information Security During Mergers & Acquisitions:
Issues, Safety Measures, and Need-to-Know Solutions.
Information security risks and threats connected with mergers and acquisitions, which can include months of often precarious IT migrations and legacy services left exposed; how Cloud computing affects information security risks and threats during merger and acquisition activities, as well as the positive opportunities that they can offer; why Information Security should be involved in the early phases of due diligence, including the phases during which the deal is structured and the acquisition model is defined; a simple framework and actionable material.
Protecting the Crown Jewels – Enlist the BeefeatersJack Nichelson
Protecting the Crown Jewels – Enlist the Beefeaters
In the wake of a constant stream of high-profile breaches, data is not only becoming a highly valued commodity, it’s becoming an organization’s crown jewels. Who better to protect your crown jewels than the Beefeaters? Tapping into the iconic London Guard’s reputation, Jack Nichelson, with the support of the FBI and PwC, has developed an elite force to defend his organization’s most valuable assets from even trusted insiders. Providing insights into his companies data identification, classification and security initiative, sharing best practices for creating consensus, and engaging and aligning multiple business units to better protect the organization's crown jewels.
Almost every business decision requires executives and managers to balance risk and reward, and efficiency in that process is essential to an enterprise’s success. Too often though, IT risk (business risk related to the use of IT) is overlooked.
While other business risks such as market, credit and operational risks have long been incorporated into the decision-making processes, IT risk has usually been relegated to technical specialists outside the boardroom, despite falling under the same risk category as other business risks: failure to achieve strategic objectives.
This session intends to address business risks related to the use of IT, looking at industry standards, frameworks and best practices, as well as focusing on real world examples and specific plans on how to implement IT Risk Management on every level of your company.
Simplifying the data privacy governance quagmire building automated privacy ...Avinash Ramineni
In this age of big data, AI, and machine learning, organizations collect vast amounts of data about their customers, processes, preferences, usage patterns, etc. Organizations intend to use the data and generate a sustained competitive advantage for their products/offerings.
With all the data they are collecting and storing, they also accumulate huge risks associated with storing and protecting the data. Balancing monetizing data with the risk puts a lot of the roles like CDO, CPO, CISO, CIO in a quagmire.
Privacy / Security leadership needs to influence the organization in adopting a privacy/security-first culture by establishing a robust privacy/security program. Most organizations need to be able to achieve that within a limited budget.
Ideally, at the end of the rollout of a privacy program, a company can tell:
Where every bit of sensitive data resides,
Who has access to which sensitive data,
All security controls to protect sensitive data, and
The retention times for every piece of sensitive data.
In this webinar, we will cover how to build a dynamic and automated privacy/security program that manages the data lifecycle from collection to deletion. This talk will also give a sneak peek into technologies that will influence the privacy, security, governance capabilities of the future and reshape the way organizations address challenges with current and emerging technologies.
What you’ll take away:
Basic concepts around understanding the risk around the personal information your organization is collecting
Building a method of mitigating the risk discussed above
how to incorporate an enterprise-wide ‘security-first’ culture
A practical approach to implementing a data privacy/security program from scratch.
Risk management is one of the main concepts that have been used by most of the organisations to protect their assets and data. One such example would be INSURANCE. Most of the insurance like Life, Health, and Auto etc have been formulated to help people protect their assets against losses. Risk management has also extended its roots to physical devices, such as locks and doors to protect homes and automobiles, password protected vaults to protect money and jewels, police, fire, security to protect against other physical risks. Dr. C. Umarani | Shriniketh D "Risk Management" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-1 , December 2020, URL: https://www.ijtsrd.com/papers/ijtsrd37916.pdf Paper URL : https://www.ijtsrd.com/computer-science/computer-security/37916/risk-management/dr-c-umarani
Building an effective Information Security RoadmapElliott Franklin
As company information security functions continue to grow each year with increasing attacks and regulations, how are you handling the
pressure? Are you constantly battling to run the business projects and reacting to customer requests? Have you blocked off a few hours each week
on your calendar to close your email, turn off your phone and try to build, assess and maintain an effective vision for your security team? This
presentation will discuss a cascading approach to creating such a roadmap that is easily understood by executives and has helped gain quick buy
in for multiple enterprise wide security projects.
5 Steps to Securing Your Company's Crown JewelsIBM Security
Today's critical business data is under constant threat, which is why enterprises must apply adequate data protection for their data security measures. Companies that fail to make data protection an everyday priority run the risk of losing money, losing business and destroying their reputations.
Information Security assessment of companies in Germany, Austria and Switzerland, February 2015.
Every day critical security incidents show the drastic extent of "successful" cyber attacks for organizations in terms of monetary and material loss. With increasing use of digital technologies and the growing spread of mobile and IoT cyber security is becoming a key factor for companies’ successful digital transformation. To analyze current challenges, trends and maturity of companies state of information security, Capgemini Consulting DACH conducted a survey in Germany, Austria and Switzerland. The 2014 Information Security Benchmarking Study shows that information security is insufficiently embedded in most companies‘ business strategy and operations to effectively safeguard organizations against current cyber threats.
https://www.de.capgemini-consulting.com/resources/information-security-benchmarking
Cybersecurity Goverence for Boards of DirectorsPaul Feldman
This paper discusses the emerging issue of Board of Directors Governance and Cybersecurity. Originally presented to the Boards of Directors of the IRC http://www.isorto.org/Pages/Home in May 2014. The paper is in a continuous improvement mode ultimately targeting being a resource for Boards of Directors in the energy (electricity and natural gas) industry. Suggested updates and improvements are welcome at PaulFeldman@Gmail.com The current copy is always at http://www.EnergyCollection.us/456.pdf
Solutions.Information Security During Mergers & Acquisitions:
Issues, Safety Measures, and Need-to-Know Solutions.
Information security risks and threats connected with mergers and acquisitions, which can include months of often precarious IT migrations and legacy services left exposed; how Cloud computing affects information security risks and threats during merger and acquisition activities, as well as the positive opportunities that they can offer; why Information Security should be involved in the early phases of due diligence, including the phases during which the deal is structured and the acquisition model is defined; a simple framework and actionable material.
Information security is often misunderstood, undervalued and often tackled as an afterthought. This presentation was given in 2014 during an ISACA educational event.
CompTIA CySA Domain 5 Compliance and Assessment.pptxInfosectrain3
The CompTIA Cybersecurity Analyst (CySA+) certification is the industry standard for demonstrating that cybersecurity professionals can analyze data and interpret the results to detect vulnerabilities, threats, and risks to an organization.
A to Z of Information Security ManagementMark Conway
The purpose of information security is to protect an organisation’s valuable assets, such as information, Intellectual property, hardware, and software.
Through the selection and application of appropriate safeguards or controls, information security helps an organisation to meet its business objectives by protecting its physical and financial resources, reputation, legal position, employees, and other tangible and intangible assets.
In this A to Z I’d like to outline some of the key focus areas for organisations wishing to pursue compliance to the ISO27001 Information Security standard.
11What is Security 1.1 Introduction The central role of co.docxmoggdede
1
1
What is Security? 1.1 Introduction
The central role of computer security for the working of the economy, the defense of the country, and the protection of our individual privacy is universally acknowledged today. This is a relatively recent development; it has resulted from the rapid deployment of Internet technologies in all fields of human endeavor and throughout the world that started at the beginning of the 1990s. Mainframe computers have handled secret military information and personal computers have stored private data from the very beginning of their existence in the mid-1940s and 1980s, respectively. However, security was not a crucial issue in either case: the information could mostly be protected in the old-fashioned way, by physically locking up the computer and checking the trustworthiness of the people who worked on it through background checks and screening procedures. What has radically changed and made the physical and administrative approaches to computer security insufficient is the interconnectedness of computers and information systems. Highly sensitive economic, financial, military, and personal information is stored and processed in a global network that spans countries, governments, businesses, organizations, and individuals. Securing this cyberspace is synonymous with securing the normal functioning of our daily lives.
Secure information systems must work reliably despite random errors, disturbances, and malicious attacks. Mechanisms incorporating security measures are not just hard to design and implement but can also backfire by decreasing efficiency, sometimes to the point of making the system unusable. This is why some programmers used to look at security mechanisms as an unfortunate nuisance; they require more work, do not add new functionality, and slow down the application and thus decrease usability. The situation is similar when adding security at the hardware, network, or organizational level: increased security makes the system clumsier and less fun to use; just think of the current airport security checks and contrast them to the happy (and now so distant) pre–September 11, 2001 memories of buying your ticket right before boarding the plane. Nonetheless, systems must work, and they must be secure; thus, there is a fine balance to maintain between the level of security on one side and the efficiency and usability of the system on the other. One can argue that there are three key attributes of information systems:
Processing capacity—speed
Convenience—user friendliness
Secure—reliable operation
The process of securing these systems is finding an acceptable balance of these attributes. 1.2 The Subject of Security
Security is a word used to refer to many things, so its use has become somewhat ambiguous. Here we will try to clarify just what security focuses on. Over the years, the subject of information security has been considered from a number of perspectives, as a concept, a function, and ...
Essay QuestionsAnswer all questions below in a single document, pr.docxjenkinsmandie
Essay Questions
Answer all questions below in a single document, preferably below the corresponding topic.
Responses should be no longer than half a page.
One
1. A security program should address issues from a strategic, tactical, and operational view. The
security program should be integrated at every level of the enterprise’s architecture. List a
security program in each level and provide a list of security activities or controls applied in these
levels. Support your list with real-world application data.
2. The objectives of security are to provide availability, integrity, and confidentiality protection to
data and resources. List examples of these security states where an asset could lose these
security states when attacked, compromised, or became vulnerable. Your examples could
include fictitious assets that have undergone some changes.
3. Risk assessment can be completed in a qualitative or quantitative manner. Explain each risk
assessment methodology and provide an example of each.
Two
1. Access controls are security features that are usually considered the first line of defense in
asset protection. They are used to dictate how subjects access objects, and their main goal is to
protect the objects from unauthorized access.
These controls can be administrative, physical, or technical in nature and should be applied in a
layered approach, ensuring that an intruder would have to compromise more than one
countermeasure to access critical assets. Explain each of these controls of administrative,
physical, and technical with examples of real-world applications.
2. Access control defines how users should be identified, authenticated, and authorized. These
issues are carried out differently in different access control models and technologies, and it is up
to the organization to determine which best fits its business and security needs. Explain each of
these access control models with examples of real-world applications.
3. The architecture of a computer system is very important and comprises many topics. The
system has to ensure that memory is properly segregated and protected, ensure that only
authorized subjects access objects, ensure that untrusted processes cannot perform activities
that would put other processes at risk, control the flow of information, and define a domain of
resources for each subject. It also must ensure that if the computer experiences any type of
disruption, it will not result in an insecure state. Many of these issues are dealt with in the
system’s security policy, and the security model is built to support the requirements of this
policy. Given these definitions, provide an example where you could better design computer
architecture to secure the computer system with real-world applications. You may use fictitious
examples to support your argument.
Three
1. Our distributed environments have put much more responsibility on the individual user, facility
management, and administrative procedures and controls than in th.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
2. Trainer Profile
LEO LOURDES
(MBA IT Management, BoM Hons. HRM)
Implementer of ISO 20000-1:2011
Certified in COBIT® 5
Certified in ISO 9001 Auditor (PECB)
Certified in PRINCE2® in Project Management
Certified in ITIL® Practitioner
Certified in ITIL® Intermediate Certificate in IT Service Operation
Certified in ITIL Information Security based on ISO/IEC 27002
Certified in ITIL for Cloud Computing
Certified in ITIL IT Service Management
Certified in Coaching and Calibration Skills for Call Center
Certified in Delivering Learning / Teaching by City & Guilds, United Kingdom
wecare@thinkleosolutions.com
+6016-349 1793
Experience:
Management Representative (MR) ISO 20000-1: 2011
IT Service Management (Incident, Problem, Change) Manager
Security, Compliance & Risk Management
Senior CRM Delivery Analyst
Certified Trainer
Certified IT Auditor & Consultant