COBIT 5 provides principles for effective IT governance and management. One key principle is separating governance from management. Governance defines the direction and ensures proper oversight and accountability, while management designs, implements and monitors processes to achieve the direction set by governance. Separating these roles and responsibilities helps ensure appropriate checks and balances.
Global trends in IT
- Process management
- Frameworks with maturity and continual improvements
- Frameworks used in IT for governance, operation and solution
Information Technology Infrastructure Library (ITIL) certification is one of the most recognized certification for IT service professionals globally. ITIL Foundation exam is the first level of exam within the ITIL certification program. ITIL Foundation certification validates one’s ability to handle IT services in a planned manner. This ITIL Foundation course preview gives you an introduction to the all important certification course for professionals to pursue and take their IT career to the next-level.
This ITIL Foundation courseware is prepared by international subject matter experts to help professionals’ gain comprehensive understanding of ITIL concepts and terminologies to enhance your knowledge and confidence towards achieving ITIL Foundation certification.
To know more about ITIL Foundation Certification trainings worldwide, please contact us at -
Email :support@invensislearning.com
Phone - US +1-910-726-3695,
Website : https://www.invensislearning.com
Global trends in IT
- Process management
- Frameworks with maturity and continual improvements
- Frameworks used in IT for governance, operation and solution
Information Technology Infrastructure Library (ITIL) certification is one of the most recognized certification for IT service professionals globally. ITIL Foundation exam is the first level of exam within the ITIL certification program. ITIL Foundation certification validates one’s ability to handle IT services in a planned manner. This ITIL Foundation course preview gives you an introduction to the all important certification course for professionals to pursue and take their IT career to the next-level.
This ITIL Foundation courseware is prepared by international subject matter experts to help professionals’ gain comprehensive understanding of ITIL concepts and terminologies to enhance your knowledge and confidence towards achieving ITIL Foundation certification.
To know more about ITIL Foundation Certification trainings worldwide, please contact us at -
Email :support@invensislearning.com
Phone - US +1-910-726-3695,
Website : https://www.invensislearning.com
Study Notes - COBIT 5 Foundation CertificationWAJAHAT IQBAL
This presentation is a mindmap created to help readers preparing for COBIT5 Foundation Certification which is one of the prime Certifications for IT Governance.Please share and give your Comments at my Email Id:Wajahat_Iqbal@Yahoo.com.Thanks
COBIT 5 IT Governance Model: an Introductionaqel aqel
This lecture provides quick and direct insight about Information technologies governance using COBIT 5 framework. COBIT 5 in its fifth edition released by information systems audit and control association (www.isaca.org) in 2012 to supersede the version 4.1 / 2007. It also included ISACA’s VAL-IT model that aimed to manage the financial perspective of IT as well as RISK-IT framework.
The lecture was part of ISACA- Riyadh chapter activities in April 2015 under the sponsorship of Al-Fisal University.
COBIT is a good-practice framework created by international professional association ISACA for information technology management and IT governance. COBIT provides an implementable "set of controls over information technology and organizes them around a logical framework of IT-related processes and enablers.”
You can find the full presentation at http://theProjectLeaders.org
Best ITIL Certification Training Program by IBM - Providing Quality Education to People. People who have enrolled with ThinkFaculty ITIL Program have successfully passed the examinations.
Skillogic Knowledge Solutions is uploading Part 2 of ITIL Training Module 1 (Service Management).
Skillogic Knowledge Solutions is one of the best training centres in India which providing ITIL Course Both Classroom and online.
If you are looking for classroom training for ITIL Certification (Foundation, Intermediate Modules and Expert) in Bangalore / Bengaluru, Chennai, Delhi, Pune, Mumbai and Hyderabad etc visit: http://in.skillogic.com/
The ADD is acronym of Assess, Design and Deliver. This is a model, not a framework, that describes how the ITIL consultancy delivers not dictates the consultants to follow. As of the ITIL is a best practices framework, its implementation will vary from organization to another, that keep the consultancy project success ties with delivery approach. So, I tried to put a holistic model starting with assessment through design till delivery.
Service management
ITIL and the Service value system
ITIL Guiding principles
ITIL Service value chain
ITIL Four dimensions
ITIL Practices
ITIL Continual improvement
ITIL Certification scheme
What’s in it for me?
The Information Revolution is transforming the nature of business. The ITIL® framework has become the most widely accepted approach to managing IT service quality and costs in a context of ever changing business requirements and increasing expectations.
Adopted and adapted by organisations of all sizes and sectors around the world, ITIL has become the de facto standard for IT Service Management.
Mark Flynn will explain the nature of the ITIL material and qualifications - ITIL origins and credentials, scope, key concepts and the benefits, costs and risks of adopting an ITIL approach.
For the ITIL experienced in the audience, this will be a useful introduction ITIL V3 which was launched earlier this year.
Attendees can expect an informative, engaging and enjoyable presentation.
Mark Flynn, founder of ITIL Consultancy organisation, Felix Maldo Ltd, has spent 21 years in the IT industry. Since 1993, he has operated exclusively in the ITIL arena, as a practitioner, trainer and consultant. He has delivered ITIL events on clients’ sites throughout the UK, Europe USA and the Far East. He is a regular presenter at professional seminars sand conferences.
ITIL ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
I punti di contatto e le differenze fra ITIL framework sulla gestione dei servizi informatici e lo standard TOGAF per lo sviluppo di una Enterprise Architecture.
The ITIL v4 Foundation course aims to introduce participants to the management of modern ITenabled services, to provide them with an understanding of the common language and key concepts and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
Study Notes - COBIT 5 Foundation CertificationWAJAHAT IQBAL
This presentation is a mindmap created to help readers preparing for COBIT5 Foundation Certification which is one of the prime Certifications for IT Governance.Please share and give your Comments at my Email Id:Wajahat_Iqbal@Yahoo.com.Thanks
COBIT 5 IT Governance Model: an Introductionaqel aqel
This lecture provides quick and direct insight about Information technologies governance using COBIT 5 framework. COBIT 5 in its fifth edition released by information systems audit and control association (www.isaca.org) in 2012 to supersede the version 4.1 / 2007. It also included ISACA’s VAL-IT model that aimed to manage the financial perspective of IT as well as RISK-IT framework.
The lecture was part of ISACA- Riyadh chapter activities in April 2015 under the sponsorship of Al-Fisal University.
COBIT is a good-practice framework created by international professional association ISACA for information technology management and IT governance. COBIT provides an implementable "set of controls over information technology and organizes them around a logical framework of IT-related processes and enablers.”
You can find the full presentation at http://theProjectLeaders.org
Best ITIL Certification Training Program by IBM - Providing Quality Education to People. People who have enrolled with ThinkFaculty ITIL Program have successfully passed the examinations.
Skillogic Knowledge Solutions is uploading Part 2 of ITIL Training Module 1 (Service Management).
Skillogic Knowledge Solutions is one of the best training centres in India which providing ITIL Course Both Classroom and online.
If you are looking for classroom training for ITIL Certification (Foundation, Intermediate Modules and Expert) in Bangalore / Bengaluru, Chennai, Delhi, Pune, Mumbai and Hyderabad etc visit: http://in.skillogic.com/
The ADD is acronym of Assess, Design and Deliver. This is a model, not a framework, that describes how the ITIL consultancy delivers not dictates the consultants to follow. As of the ITIL is a best practices framework, its implementation will vary from organization to another, that keep the consultancy project success ties with delivery approach. So, I tried to put a holistic model starting with assessment through design till delivery.
Service management
ITIL and the Service value system
ITIL Guiding principles
ITIL Service value chain
ITIL Four dimensions
ITIL Practices
ITIL Continual improvement
ITIL Certification scheme
What’s in it for me?
The Information Revolution is transforming the nature of business. The ITIL® framework has become the most widely accepted approach to managing IT service quality and costs in a context of ever changing business requirements and increasing expectations.
Adopted and adapted by organisations of all sizes and sectors around the world, ITIL has become the de facto standard for IT Service Management.
Mark Flynn will explain the nature of the ITIL material and qualifications - ITIL origins and credentials, scope, key concepts and the benefits, costs and risks of adopting an ITIL approach.
For the ITIL experienced in the audience, this will be a useful introduction ITIL V3 which was launched earlier this year.
Attendees can expect an informative, engaging and enjoyable presentation.
Mark Flynn, founder of ITIL Consultancy organisation, Felix Maldo Ltd, has spent 21 years in the IT industry. Since 1993, he has operated exclusively in the ITIL arena, as a practitioner, trainer and consultant. He has delivered ITIL events on clients’ sites throughout the UK, Europe USA and the Far East. He is a regular presenter at professional seminars sand conferences.
ITIL ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
I punti di contatto e le differenze fra ITIL framework sulla gestione dei servizi informatici e lo standard TOGAF per lo sviluppo di una Enterprise Architecture.
The ITIL v4 Foundation course aims to introduce participants to the management of modern ITenabled services, to provide them with an understanding of the common language and key concepts and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
The COBIT 5 framework describes seven categories of enablers
• Principles, policies and frameworks are the vehicle to translate the desired behaviour into practical guidance for
day-to-day management.
• Processes describe an organised set of practices and activities to achieve certain objectives and produce a set of
outputs in support of achieving overall IT-related goals.
• Organisational structures are the key decision-making entities in an enterprise.
• Culture, ethics and behaviour of individuals and of the enterprise are very often underestimated as a success factor
in governance and management activities.
• Information is pervasive throughout any organisation and includes all information produced and used by the
enterprise. Information is required for keeping the organisation running and well governed, but at the operational
level, information is very often the key product of the enterprise itself.
• Services, infrastructure and applications include the infrastructure, technology and applications that provide the
enterprise with information technology processing and services.
• People, skills and competencies are linked to people and are required for successful completion of all activities and
for making correct decisions and taking corrective actions.
Pré Lançamento: COBIT 5
Uma prévia do Manual COBIT® 5 framework está disponível!
“COBIT 5 fornece um quadro global que auxilia as empresas a atingir os seus objetivos para a governança corporativa e gestão de TI. Simplificando, isso ajuda as empresas a criar valor para a TI, mantendo um equilíbrio entre a realização dos benefícios e otimizando os níveis de risco e utilização de recursos.
Confira as novidades dessa versão em relação à versão anterior:
Veja mais informações em: brunise.com.br
The Control Objectives for Information and Related Technology (COBIT®) is a compilation of best practices for both Governance and Management of Enterprise
IT. This framework has been co-created by the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute (ITGI).
COBIT® 5, the latest edition of ISACA's globally accepted framework, is applicable to all enterprises that use IT for their daily processes. It provides a comprehensive
view of the governance of enterprise IT, and emphasizes the central role of information and technology in creating lasting business value for enterprises.
COBIT® 5 encapsulates principles, practices, analytical tools and models that have
been put together by global experts in business, IT and governance.
This is a summary of Control Objectives for Information and related Technology audit framework. Anyone can understand COBIT-19 framework within few slides. COBIT was published by ITGI, a nonprofit research entity created by ISACA
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
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Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
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for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
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The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
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Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
2. TRAINER PROFILE
LEO LOURDES
(MBA IT Management, BoM Hons. HRM)
Certified in ITIL IT Service Management
Certified in Coaching and Calibration Skills for Call Center
Certified in Delivering Learning / Teaching by City & Guilds, United
Kingdom
Implementer of ISO 20000-1:2011
Certified in COBIT® 5
Certified in ISO 9001 Auditor (PECB)
Certified in PRINCE2® in Project Management
Certified in ITIL® Practitioner
Certified in ITIL® Intermediate Certificate in IT Service Operation
Certified in ITIL Information Security based on ISO/IEC 27002
Certified in ITIL for Cloud Computing
leo@thinkleosolutions.com
+6016-349 1793
Experience:
Certified Trainer
Certified IT Auditor & Consultant
Head of Service Desk
Call Quality Monitoring Expert
Senior CRM Delivery Analyst
Management Representative (MR) ISO 20000-1: 2011
IT Service Management (Incident, Problem, Change) Manager
Security, Compliance & Risk Management
3. Main case study
You are the Chief Architect entrusted with setting up the IT Operations
with governance and controls to cater to ever changing business
requirements.
You are from a team of Consulting providers who work with clients and
manage their services.
Throughout the next 2 days you will use COBIT to define and implement
controls for better governance in your organization
4. Benefits of COBIT 5
COBIT 5 helps enterprises create optimal value from IT by maintaining a
balance between realizing benefits and optimizing risk levels and resource use:
1. It is a business framework with top down view of business needs that create
goal cascade.
2. Enables IT to be governed and managed in holistic end to end manner for
entire enterprise.
3. Is generic and useful for all enterprises of any size and type.
4. Provides common language for the enterprise governance and management
of IT.
5. Is consistent with generally accepted corporate governance standards thus
help meet regulatory requirements.
5. Why COBIT 5?
1. ISACA Board of Directors direction: “Tie together and reinforce all
ISACA knowledge assets with COBIT.
2. Provide a renewed and authoritative governance and management
framework for enterprise information and related technology.
3. Integrate all major ISACA frameworks and guidance.
4. Align with other major frameworks and standards.
15. The Need of Goal Cascade
• Enterprise have many stakeholders.
• ‘Creating Value’ has different, sometimes conflicting, meanings for each.
• Governance is about:-
• Negotiating
• Deciding among different stakeholders value interests.
• Considering all stakeholders during decision making.
• For each decision, ask:-
• For whom are the benefits?
• Who bears the risk?
• What resources required?
• Stakeholder needs must be transformed into actionable strategy.
16. COBIT 5 Goal Cascade
Stakeholder Drivers
Stakeholder Needs
Enterprise Goals
Benefit
Realisation
Risk
Optimisation
Resource
Optimisation
Governance Objective: Value Creation
Example, strategy changes, changing business, new technologies
and etc.
IT Related Goals
Enabler Goals
Influences
Cascades To
Cascades To
Cascades To
Stakeholder needs can be related to a set of generic enterprise
goals.
Achievement of enterprise goals requires a number of IT
related outcomes.
Achieving IT related goals requires the successful application and use
of enablers.
21. Quiz 3
What are IT-related outcomes, required to achieve enterprise goals,
represented by?
a) IT-related goals
b) Enabler goals
c) IT balanced scorecard
d) Processes
22. Quiz 4
What are (3) key elements of governance objective that creates value to
meet stakeholder needs?
24. Governance Approach
Benefit
Realisation
Risk Optimisation
Resource
Optimisation
Governance Objective: Value Creation
Governance
Enablers
Governance
Scope
Roles, Activities and Relationships
Key components of Governance System
Governance Enablers are
organizational resources; such
as frameworks, structures,
principles, processes and
practices. Also include
enterprise resources like
service capabilities, people
and information.
Governance Scope can
be applied to entire
enterprise, an entity,
tangible or intangible
asset.
Roles, Activities and Relationships defines who involved in the governance, how they are involved, what
they do, how they interact within the scope of the governance system.
27. Governance and Management Framework Integrator
COBIT 5:
• Aligns with latest relevant standards and frameworks thus allows enterprise use COBIT 5 as
the overarching governance and management framework integrator.
• Is complete in enterprise coverage providing a basis to integrate effectively with other
frameworks, and practices used.
• Provides simple architecture for structuring guidance materials and producing a consistent
product set.
• Integrates all knowledge previously dispersed over different ISACA frameworks (previously
known as Information Systems Audit and Control Association, now goes on with the ISACA
acronym.
28. COBIT 5 Single Integrated Framework
1. Bringing together the existing ISACA guidance (COBIT 4.1, Val IT 2.0, Risk IT,
BMIS) into this single framework.
2. Complementing this content with areas needing further elaboration and updates.
3. Aligning to other relevant standards and frameworks, such as ITIL, TOGAF and
ISO standards.
1. Populating a COBIT 5 knowledge base that contains all guidance and content
produced now and will provide a structure for additional future content.
2. Providing a sound and comprehensive reference base of good practices.
Defining a set of governance and management enablers, which
provide a structure for all guidance materials.
30. COBIT 5 Enablers
• Factors that individually and collectively, influence whether something will work.
• Driven by goal cascade.
• Described by the COBIT 5 framework in seven categories.
• Support a comprehensive governance and management system for enterprise of
IT.
34. COBIT 5 Enablers Dimensions
All enablers have a set of common dimensions. This set of common dimensions
1. Provides a common, simple and structured way to deal with enablers
2. Allows an entity (enablers) to manage its complex interactions
3. Facilitates successful outcomes of the enablers
35. Dimensions 1: Stakeholders
1. Each enabler has stakeholders (parties who play an active role and/or have an
interest in the enabler).
2. For example, processes have different parties who execute process activities
and/or who have an interest in the process outcomes.
3. Stakeholders can be internal or external to the enterprise, all having their
own, sometimes conflicting, interests and needs.
4. Stakeholders’ needs translate to enterprise goals, which in turn translate to IT-
related goals for the enterprise. (COBIT 5 Goal Cascade)
36. Dimensions 2: Goals
1. Each enabler has a number of goals, and enablers provide value by the
achievement of these goals.
2. Goals can be defined in terms of:
Expected outcomes of the enabler
Application or operation of the enabler itself
3. The enabler goals are the final step in the COBIT 5 goals cascade.
37. Dimensions 2: Goals Characteristics
A. Intrinsic quality:
The extent to which enablers work accurately, objectively and provide
reputable results.
B. Contextual quality:
The extent to which enablers and their outcomes are fit for purpose,
relevant, complete, current, appropriate, consistent, understandable
and easy to use.
C. Access and security:
The extent to which enablers and their outcomes are accessible and
secured.
38. Dimensions 3: Lifecycle
1.Each enabler has a life cycle, from inception through an operational/useful life
until disposal.
2.The phases of the life cycle consist of:
• Plan (includes concepts development and concepts selection)
• Design
• Build/acquire/create/implement
• Use/operate
• Evaluate/monitor
• Update/dispose
39. Dimensions 4: Good Practices
1.For each of the enablers, good practices can be defined.
2.Good practices support the achievement of the enabler goals.
3.Good practices provide examples or suggestions on how best to implement the
enabler, and what work products or inputs and outputs are required.
40. COBIT 5 Enabler Performance Management
1. Enterprises expect positive outcomes from the application and use of enablers.
2. Lag indicators (Achievement of Goals)
- What extent the goals are achieved?
• Are stakeholder needs addressed?
• Are enabler goals achieved?
3. Lead indicators (Application of Practice)
- Actual functioning of the enabler itself.
• Is the enabler life cycle managed?
• Are good practices applied?
42. Governance and Management Defined
Governance ensures stakeholders needs, conditions and options are:
• Evaluated to determine balanced, agreed-on enterprise objectives to be achieved.
• Setting direction through prioritization and decision making.
• Monitoring performance and compliance against agreed-on direction and objectives.
Management plans, builds, runs and monitors activities in alignment with the direction set by
the governance body to achieve the enterprise objectives. (PBRM)
45. COBIT 5: Process Reference Model
1. Details of 37 processes across five domains.
2. Governance: One domain (EDM) with 5 processes aligned with key process
area of (practice defined) - evaluating, directing and monitoring (EDM).
3. Management: Four domains with 32 processes aligned with key process area of
(responsibility areas) - plan, build, run & monitor (PBRM):-
Plan: APO (Align, Plan & Organize) -> 13 processes
Build: BAI (Build, Acquire & Implement) -> 10 processes
Run: DSS (Deliver, Service & Support) -> 6 processes
Monitor: MEA (Monitor, Evaluate & Assess) -> 3 processes
48. Quiz 6
In Process Reference Model, what does EDM key process area stands for Governance?
a) Plan, Organize & Align
b) Evaluate, Design & Measure
c) Evaluate, Direct & Monitor
d) Build, Acquire & Implement
49. Quiz 7
In Process Reference Model, what does DSS domain stands for Management?
a) Plan, Organize & Align
b) Deliver, Service & Support
c) Evaluate, Direct & Monitor
d) Build, Acquire & Implement
50. Quiz 8
In Process Reference Model, what does MEA domain stands for Management?
a) Plan, Organize & Align
b) Deliver, Service & Support
c) Monitor, Evaluate & Assess
d) Build, Acquire & Implement
51. Quiz 9
In Process Reference Model, how many processes are aligned to (Build,
Acquire & Implement) BAI domain in Management?
a) 6 processes
b) 10 processes
c) 13 processes
d) 60 processes
52. Quiz 10
In Process Reference Model, what does PBRM key process area stands
for Management?
53.
54.
55.
56.
57.
58. Process Reference Model: Mapping to Current ISO/IEC 20000 Process
Domains COBIT 5 Process Current ISO/IEC 20000 Process
Align, Plan & Organize
(APO)
APO06 Manage Budget & Costs IT Financial Management
APO08 Management Relationships Business Relationship Management
APO09 Manage Service Agreements Service Level Management
APO10 Manage Suppliers Vendor Management
APO11 Manage Quality Quality Management System
APO13 Manage Security Information Security Management
59. Process Reference Model: Mapping to Current ISO/IEC 20000 Process
Domains COBIT 5 Process Current ISO/IEC 20000 Process
Build, Acquire &
Implement (BAI)
BAI04 Manage Availability &
Capacity
Availability Management
Capacity Management
BAI06 Manage Changes Change Management
BAI07 Manage Change Acceptance
and Transitioning
Release & Deployment Management
BAI10 Manage Configuration Configuration Management
60. Process Reference Model: Mapping to Current ISO/IEC 20000 Process
Domains COBIT 5 Process Current ISO/IEC 20000 Process
Deliver, Support &
Service (DSS)
DSS02 Manage Service Requests &
Incidents
Incident & Service Request Management
DSS03 Manage Problems Problem Management
DSS04 Manage Continuity IT Service & Continuity Management
61. Process Reference Model: Mapping to Current ISO/IEC 20000 Process
Domains COBIT 5 Process Current ISO/IEC 20000 Process
Monitor, Evaluate and
Assess (MEA)
MEA01 Monitor, Evaluate and
Assess Performance and
Conformance
Service Reporting
MEA02 Monitor, Evaluate and
Assess the System of Internal
Control
Internal Audit
MEA03 Monitor, Evaluate and
Assess Compliance With External
Requirements
Legal, Regulatory, and Contractual
Requirements