This document provides a summary of an individual's professional experience and qualifications. Over the past 10+ years, the individual has worked in various automotive sector roles in countries like Jordan, Saudi Arabia, Qatar, and the USA, with responsibilities including after sales management, training management, and delivering a variety of automotive training courses. The document lists the individual's contact information, objectives, competencies, detailed work history describing roles and responsibilities at various employers, education qualifications, and languages/computer skills.
Click to edit summaryI can efficiently work under pressure and depend on assigned task with minimum supervision. I am willing to be trained or assigned anywhere and to work on extended hours. Proficiently equipped with knowledge summarized below, any team workers who can deal with people can handle work related challenges and can easily adapt to changes.
Click to edit summaryI can efficiently work under pressure and depend on assigned task with minimum supervision. I am willing to be trained or assigned anywhere and to work on extended hours. Proficiently equipped with knowledge summarized below, any team workers who can deal with people can handle work related challenges and can easily adapt to changes.
Business Management Training Course at Zabeel Institute – Dubai | Abu Dhabi | Sharjah
This Business Management Training course is synonymous to the Business Administration course. The dynamic nature of today’s organizations means both rewards and challenges for individuals who will be managing those organizations. This course prepares students with a comprehensive explanation to management principles and practices.
Business Management course provides students with an introduction to contemporary management concepts and skills. It also encourages students to apply these concepts and skills into practice. Through the course, students are expected to improve their understandings of management and skills to manage their study, their work, and personal lives.
For more information on Business Management Training course: http://bit.ly/2OeYjzu
Call: 00971 4 3974905
WhatsApp:- 00971508530428 / 00971504130424 / 00971503068426
Email: mail@zabeelinstitute.ae
Professional with 9 years of domain experience in automotive industry, expertise in Project Management, Customer management, Estimation, Costing, Feasibility study and DPR.
Business Management Training Course at Zabeel Institute – Dubai | Abu Dhabi | Sharjah
This Business Management Training course is synonymous to the Business Administration course. The dynamic nature of today’s organizations means both rewards and challenges for individuals who will be managing those organizations. This course prepares students with a comprehensive explanation to management principles and practices.
Business Management course provides students with an introduction to contemporary management concepts and skills. It also encourages students to apply these concepts and skills into practice. Through the course, students are expected to improve their understandings of management and skills to manage their study, their work, and personal lives.
For more information on Business Management Training course: http://bit.ly/2OeYjzu
Call: 00971 4 3974905
WhatsApp:- 00971508530428 / 00971504130424 / 00971503068426
Email: mail@zabeelinstitute.ae
Professional with 9 years of domain experience in automotive industry, expertise in Project Management, Customer management, Estimation, Costing, Feasibility study and DPR.
Over a decade of exp. in Business Development, Operations and leading large teams in the Education space. Joining at the start-up stage and scaling up is my forte & I thrive on challenges. Education is a great leveler & my goal is to make gen next as job ready as possible.
Specialties Sales, Operation, Competitive Analysis, Franchising, Marketing, Brand Building by designing brand campaigns, BTL & ATL marketing activities, Managing & Mentoring a killer sales force to maximize revenue generation for the company.
In today's competitive world I believe that your company is looking for someone who is Smart, Focused, Team Player, Goal-Oriented, has a positive Attitude, Creative and can work under pressure. Please consider me as an applicant for any position that fits to my experience.
I'm currently working as Regional Head –West in K-12 Digital Class Division (Maharashtra & Gujarat). Prior to I worked in Organization like NIIT, Aptech, Everonn & Apollo Educ.
Thank you and I am looking forward for right opportunity in city like Mumbai, Bangalore, Delhi, or Pune.
Request to check my profile and if Suitable for any position in your organization.
Participated in Universal Postal Union Congress (UPU) held in Doha, 2012. Qatar hosted United Nations Congress for Postal Union in Doha, September 21- October 18, 2012.
Managing, developing and expanding business by providing direction and leadership to ensure profitable growth, satisfactory cash flow, enhance market leadership and be acknowledged as the provider of industry leading service standards.
Making feasibility study to expand business portfolio from small packages to cargo, freight services, logistics, supply chain & warehousing.
Creating, maintaining and developing a favourable Q-Post image with its various influential audiences such as NGOs, partners, industry bodies and governments to facilitate the company's growth and development.
Strengthening sales & marketing team through coaching, training, learning & development.
1. 1
HasanAbdelhadiAlaeddin
Riyadh - KSA
Cell: +966582919696 OR +962798924384
Skype ID hasan.zainalabdeen1
haszain@yahoo.com
Objective:
An extremely tenacious, self-motivated and driven professional with over ten
years’ experience within the automotive sector. Possesses an outstanding
working knowledge of the sector, industry expertise and a strong commitment to
the ongoing delivery of exceptional customer service at each stage of the
customer journey.
Key Competences:
Aligning performance for success.
Building strategic working relationships.
Negotiation.
Coaching and developing others.
Communication.
Decision making.
Delegating responsibility
Professional Experiences:
1. June /2012 – Present TTi Global– USA
(Regional Non-Technical Training Manager & Non-Technical Trainer)
Delivered the Following Training Courses:
1- Communication Skills.
2- Selling Skills.
3- Delivering warrantybest practice.
4- Delivering service & parts performance.
5- Delivering the brand promise
2. 2
6- Introduction of Jaguar & Land Rover
7- Delivering the Service Experience
8- Building a high performance team.
9- Delivering Business Performance.
10- Putting Customer First.
11- The Leadership Challenge.
12- Delivering JLR Customer Experience.
13- Delivering Service Performance,
14- Delivering Dealer Service Experience.
15- Product Knowledge
16- Nissan Fundamental
17- Nissan Service Advisor education Program.
18- Nissan Basic Service.
19- Nissan Warranty.
20- Kaizen (Japanese's 5's Program).
2. 2010 – 2011 Abu Khader Automotive – Jordan
(After Sales Manager). GMC, Chevrolet, Cadillac, Humor& Opel
Functions and Responsibilities:
Build, lead, motivate and develop a highly successful team that achieves its
objectives.
Assisting with after-sales related market research and recommend improvement
measures with the aim of continuously enhancing customer satisfaction.
Formulated department budget, conduct operative planning, develop and use various
reporting tools to facilitate the department planning and controlling.
Administered and manage all aspects of customer and dealer complaints related and
Deal with any customer complaints pertaining to product reliability, assist dealers and
customers alike to find resolutions to these complaints.
Customer Satisfaction Index (CSI), Fixed First Visit (FFV), Service Follow Up (SFU)
Implementation, reporting, distribution and handling account with report provider.
Enhance customer satisfaction by providing effective training to retail network and
resolving technical problems.
Executing full Parts Sales management, leadership and operational support to
dealerships in order to induce sales revenue of agricultural equipment and grow their
customer base.
Ensuring that all areas of the sales process is executed and understood by the
dealership network and information received by them is actioned immediately
Developing promotions, marketing and programs with dealerships to capture
incremental business.
Identify key dealers who have the opportunity to maximize Parts Sales growth and be
able to monitor the dealer's current performance.
3. 3
3. 2008 – 2010 Ole Automotive – Jordan
(After Sale Manager). Land Rover, BMW & Mini
4. 2005 – 2008 Al-Mahmoudia Motors – Jordan
(After Sales Manager). Jaguar
5. 2004 –2005 Jordan Food Investment – Jordan
(HR & Training Manager).
Functions and Responsibilities:
Maintains the work structure by updating job requirements and job descriptions
for all positions.
Maintains and enhances the organization's human resources by planning,
implementing, and evaluating employee relations and human resources policies,
programs, and practices.
Maintains organization staff by establishing a recruiting, testing, and interviewing
program; counseling managers on candidate selection; conducting and analyzing
exit interviews; recommending changes.
Prepares employees for assignments by establishing and conducting orientation
and training programs.
Ensures planning, monitoring, and appraisal of employee work results by training
managers to coach and discipline employees; scheduling management
conferences with employees; hearing and resolving employee grievances;
counseling employees and supervisors.
Maintains management guidelines by preparing, updating, and recommending
human resource policies and procedures.
Maintains historical human resource records by designing a filing and retrieval
system; keeping past and current records.
Maintains professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal networks;
participating in professional societies.
Completes human resource operational requirements by scheduling and
assigning employees; following up on work results.
Maintains human resource staff by recruiting, selecting, orienting, and training
employees.
6. 2002 – 2003 Doha Bank – Qata
(Manager, Training & Career Development).
Functions and Responsibilities:
Develop, implement, and monitor training programs within an organization.
Supervise technical training for staff.
Conduct orientation sessions.
4. 4
Develop multimedia visual aids and presentations.
Prepare and implement training budget.
Evaluate needs of company and plan training programs accordingly.
Conduct performance evaluations.
Provide companies with classroom training, demonstrations, on-the-job training,
meetings, conferences, and workshops.
Provide performance feedback.
Conduct continuing education training.
Provide leadership development education.
Provide logistical support, course development, delivery, evaluation, process
measurements, and cost management.
Plan the implementation and facilitation of activities and events, budget
spending, material production and distribution, and other resources to ensure
that operations are managed within authorized budgets.
Assist with the development of strategic plans.
7. 1997 – 2000 National Commercial Bank – Saudi Arabia
(Training Manager).
Education:
1978 Al Taj High School – Jordan (High School Diploma).
1990 Cerritos College – USA (Associate of Art Electronic Engineering).
2000 ExecuTrain Center – Saudi Arabic (Microsoft Certified System Engineer).
2012 Certified Trainer
Languages:
Arabic: Mother Tongue.
English: Fluently.
Spanish: Very Good.
ComputerSkills:
Expert level on all MS applications (MS Word, Excel, Access, PowerPoint,
Outlook, and Internet).