Maximizing Sales Performance and Skills: an overview of the programmes and outcomes
of past programmes delivered by Team Egyii member, Andrew Sidwell. He focuses on solutions for front line service/ sales teams and management.
Frontline Sales and Acquisition
Frontline Customer Experience
Leadership and Coaching Development
Trust Based Selling and Business Development M I S July 29th 2010Trip Allen
Presentation summary of speech given at MIS Marketing Institute of Singapore July 29, 2010. Struggle with business development and sales? Are you always confident and comfortable with the client? Very few are. See how the "magic pill" can help!
The Trust Edge Trust Based Selling and Business Development M I S July 29 2010Trip Allen
The Trust Edge:Trust-based Selling™ and Business Development Preview is a
one-of-a-kind programme for business owners and salespeople who struggle with
business development and old-style sales techniques.
Trip Allen\'s keynote for MIS (Marketing Institute of Singapore) July 2, 2010.
In today’s competitive markets, it is believed that the key differentiator to sales success is your people and the direct, long-term relationships they build with clients.
The way to succeed in relationships with clients is through trust; being trusted by developing trustworthiness. All in all, trust
transforms relationships and relationships drive business.
A Question of Trust HR Magazine Trip Allen Mar 2010Trip Allen
How can you go about developing a trustworthy character?
In today’s overly competitive markets, where products tend to look the same and many companies struggle with their image, it is commonly believed that the key differentiator is your people.....
Egyii The Trust Edge For Private BankingTrip Allen
No doubt that the financial crisis has spanked the image of banks and financial institutions in the eyes of the client. Not all institutions have practiced the force feed of complicated products on unsuspecting clients, but all institutions have undoubtedly suffered the consequences from the overall reputation of the financial world.
No matter what marketing efforts or executive initiatives are made, it will be difficult to change the client’s perspective.
So what now?
In conjunction with Trusted Advisors Associates, Egyii presents the "Being Trusted Advisors" programme. This is a brief overview of the Asia offering.
Egyii Launches Trusted Advisor ProgrammeTrip Allen
September 2009: Egyii, the Singapore based learning and development consultancy, announces its official launch of Trusted Advisor programmes in conjunction with Trusted Advisor Associates for the Singapore and Asia markets.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
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A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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2. Maximizing Sales Performance and Skills
• Andrew Sidwell- chief programme
developer/facilitator for Egyii’s Maximizing
Sales Performance and Skills programmes
• Focus on solutions for front line service/ sales
teams and management
– Frontline Sales and Acquisition
– Frontline Customer Experience
– Leadership and Coaching Development
3. Maximizing Sales Performance and Skills
Frontline Sales and Acquisition Programmes
• NTUC Income
– Sales through service performance improvement program
branded “iCARE”
– Ongoing management coaching and performance
management development within the workplace.
– Enhanced branch service teams (leaders and front line staff)
mindset and capability to cross sell and up sell value for
customers whilst still handling transactions in a timely and efficient
manner.
– Delivered outstanding performance improvement with the
business hitting a monthly lead generation target within three
weeks post training instead of the expected four months.
4. Maximizing Sales Performance and Skills
Frontline Sales and Acquisition Programmes
• Standard Chartered Bank
– Design, development and implementation of a global business
transformation initiative around customer centric sales branded
‘Connect with Customers’.
– Solution played a significant part in facilitating behavioural
change away from product centric selling
– Enhanced the capability of Branch Managers and Relationship
Managers to strengthen and deepen relationships with their
Priority Banking customers.
5. Maximizing Sales Performance and Skills
Frontline Customer Experience Programmes
• OCBC Bank
– Transformational BEE ON AIR (Building Emotional Engagement)
bank wide training and certification program for front-line and
support staff across Singapore, Malaysia and China
– Cultivated the right service mindset and skills to deliver a
deliberate and differentiated OCBC customer experience across
all touch points
6. Maximizing Sales Performance and Skills
Frontline Customer Experience Programmes
• Virgin Mobile (Singapore)
– New hire on board engagement program delivered a specific
‘Virgin Service Culture’ based upon Sir Richard Branson’s guiding
principles.
– Resulted in a staff attrition rates of less than 4% against an industry
average of 36%.
• OCBC Bank
– Transformational BEE ON AIR (Building Emotional Engagement)
bank wide training and certification program for front-line and
support staff across Singapore, Malaysia and China
– Cultivated the right service mindset and skills to deliver a
deliberate and differentiated OCBC customer experience across
all touch points
7. Maximizing Sales Performance and Skills
Frontline Customer Experience Programmes
• Standard Chartered Bank
– Part of the bank ‘s ongoing drive for service excellence since
2001
– Designed, developed and implemented the following
international bank wide strategic service transformation and
behavioural change programs:
• Global contact centre training curriculum for all management and
frontline Direct Banking teams
• Customer experience program called OUT SERVE with Passion for
Direct and Consumer Banking service channels
• ALOHA program model to drive a service and sales cultural change
message across all customer touch points
8. Maximizing Sales Performance and Skills
Leadership/Coaching Programmes
• NTUC Income (Sales Leaders)
– Coaching for Sales Performance program with ongoing
coaching skill embedding sessions to enhance the operational
performance climate during the economic downturn
– Insurance Sales Leader key coaching behaviours improved from
an average of 76% to 83%
– Sales productivity improved by an average of 41% cross four
sales teams
– Engagement produced an 838% ROI through improved sales
performance within four months project start date
9. Maximizing Sales Performance and Skills
Leadership/Coaching Programmes
• SingTel
– Coaching and Leadership development programs for over 100
Team Leaders and Operational Managers and Service Directors
– The development and implementation of an organisation wide
performance appraisal toolkit- resulted in improved staff
engagement levels; highest across all of the organisation key
business scorecard metrics for that year
• OCBC Bank
– Enhanced the ability of senior business leaders and managers to
effectively appraise both engaged and underperforming staff by
adopting a supportive to ensure individuals get to experience
“career best” moments