India Maxwell has over 6 years of experience in business management, training development, and sales. She has a proven track record of developing effective training materials and competent employees. Her experience includes roles managing new hire training, creating online and classroom educational content, and delivering sales skills instruction. Maxwell holds a Bachelor's degree in Business Administration and has received several awards for outstanding performance as an instructor.

1. India M. Maxwell
indiacooks@hotmail.com
Summary of Qualifications:
• 6+ years of business experience including management of new hire employees and creation of training
material.
• Responsible for educational development of new hire and senior associates across the organization.
• Proven ability to develop competent associates that help generate revenue for the business.
• Proven ability to develop training content that transfers product, policies, and operational practice
knowledge.
• Highly effective working cross functionally.
• Skilled in application of Situational Leadership and Real Colors Leadership and Communication methods.
• Travel responsibility have included up to 20%.
Experience: Allconnect Inc., 4/2007-Current
Sr. Training Development Specialist 12/2015 – Current
• Maintain the Training Website to include posting new material, updating documents and recommending
web organization improvements.
• Create concise and educational training communications that transfer knowledge on product or
implement policies/operational practices.
• Develop audience appropriate and meaningful training material including but not limited to eLearnings,
Classroom, Reference Pages, eBooks, Communications, Knowledge Checks, etc.
• Consult Training Management on potential knowledge gaps and recommend solutions.
• Serve as a resource to others within the department and may train newer members of the department.
• Validate that the training curriculum is working as intended, driving business results forward.
• Cross train to assist training team if business dictates.
Training Development Specialist-11/2013-12/2015
• Maintain the Training Website to include posting new material, updating documents and recommending
web organization improvements.
• Create concise and educational training communications that transfer knowledge on product or
implement policies/operational practices.
• Develop audience appropriate and meaningful training material including but not limited to eLearnings,
Classroom, Reference Pages, eBooks, Communications, Knowledge Checks, etc.
• Consult Training Management on potential knowledge gaps and recommend solutions.
Instructor-1/2009-11/2013
• Conducted new hire classes (up to 6 weeks each).
• Delivered competent associates to the sales floor that generated revenue while maintaining good QA
scores and an exceptional customer experience.
• Delivered continued education to senior associates.
• Assisted with development of a comprehensive sales skills training program that ensured a high degree
of product knowledge and professional selling skills.
• Maintained alliance with the Supervisor’s position to ensure training and operations are aligned.
• Reviewed and recommend revisions in sales skills training programs.
• Continued demonstration of sales skills by taking live calls.
Innovations Lab Analyst-8/2008-1/2009
• Provided environments in which solutions can be developed and piloted prior to deployment to the sales
floor.
• Increased operational efficiency and productivity for the business.
• Promoted business alertness through projects and pilots.
• Facilitated the understanding of markets, customers experience and various products in a scientific
environment.

2. India M. Maxwell
indiacooks@hotmail.com
Outbound Solution Specialist-2/2008-8/2008
• Contacted potential consumers, and applied sales skills that offer phone, cable, satellite, internet, etc.
services to meet the needs of the consumer.
• Proficient execution of the sales process and excellent Customer Experience.
Business Development -11/2007-2/2008
• Screened calls and orders in Accord to find reasons for breakage with providers.
• Verified and corrected promotional rates with providers in Accord.
• Monitored calls to figure reasons for low associate conversion rates.
• Created Excel spreadsheets to present various aspects of company information to providers.
• Worked with providers to troubleshoot problems such as canceled orders, quality of leads and
serviceability issues.
Relocation Specialist -4/2007-11/2007
• Took inbound calls.
• Offered free simple service to help consumers select and order utility and other home related services.
• Assisted customers with the transfer and/or new connection of telephone service, cable, satellite,
internet and many more.
• Effectively executed the entire sales process from open to close
Education: American InterContinental University, Dunwoody GA
Bachelors: Business Administration- 8/19/06 Dean’s List: GPA 3.9
Technical Skills: Microsoft Office Suite, Linux Systems, Accord, Concert, Dreamweaver, Captivate, Partner Order
Processing System and Crystal.
Acknowledgements: Diamond Club for outstanding Instructor performance, Circle of Excellence for outstanding
Instructor (2x), Top Academy Instructor recipient, Top and Post-Residency Instructor recipient