Myra Wilson is applying for a role in the classified advertising section of a newspaper dealing directly with customers, inputting notices, and using discretion. She previously worked in advertising in Canada but is returning to the UK. Her experience includes customer service, sales, managing teams, and working independently to solve problems and meet targets.

1. Myra Wilson
44 Summerfield Drive
West Wittering’s
West Sussex
PO20 8LY
2014/2015 at previous employed by Metroland Media Newspaper In Canada. But is
returning to the UK for May 1st
Roll at present is within the Classified section looking after to people on Front
Counter, dealing with the taking and inputting of Death Notices, and other classified
ads, having to be a strong understanding patient person when dealing on a one to
one with these people, a good communication is needed and confidentiality , also
other tasks involved, are going out to customers, and dealing in natures of an
emotional context outside the company, handling of delicate information and cash ,
having to work as part of a team but also on her own and using her own initiative
when needed , dealing with Customers also on telephone, handling of customers who
need problem solving , and helping the daily function of the classifieds and body of
the News paper.
KEY ACCOUNTABILITIES:
 Networking with local leading companies through sourcing leads, cold calling, and
research, resulting in sales of multi-media platforms.
 The desire to consistently attain and/or surpass sales and hitting revenue targets to
earn market competitive incentives.
 Inspire and excite customers with your own creative and effective advertising solutions
and play a key role in the overall success of the organization.
 Keep connected with new clients to encourage ongoing sales as well as integrate new
products to offer a more robust portfolio.
 Provide consulting, using out-of-the-box thinking for creating proposals to meeting
customer's marketing needs.
 Develop and maintain strong business relationships with decision makers to build
lucrative business opportunities.
 Interact with a variety of personalities and ensure superior customer satisfaction through
professional customer service.
 Negotiate and structure sales agreements with new customers while maintain positive
business relationships.
 Work with an energetic, supportive and team-oriented department while simultaneously
achieving your own independent goals.
 As part of this role, you will be required to handle credit card information. Metroland
Media is PCI compliant company, and requires people in this role to take PCI training to
handle cards in a safe and compliant manner.

2. Profile
Appreciates the importance of good communication and teamwork in order to
maximise internal and external resources and the impact they have to ensure quality
and standards are achieved. Enjoys working with and meeting people, flexible and
able to react and adapt to new challenges.
Key achievements
 Built own business from scratch to 120k per year
 Maintained customer loyalty throughout
 Increased Sales and gross profit month on month, through the introduction of
new and alternative compatible products.
2014 – 2015 Advertising Representative, Metroland Media Canada
2003 – 2012 Sales Director, ITDMS Ltd, Selsey
 Self-employed selling office consumables B2B
 Complete development of customer journey from lead to advocate customer.
 Credit control, ensuring invoices are paid in accordance with agreed terms.
 Range development, sourcing additional items in order to become a one stop
shop.
1995 – 2003 Account Manager, Supplies Team, Bradford
 Induction training for all new starters, incorporating use of the computerised
Telesales system and selling techniques.
 Generation of new business through outbound telesales.
 Development of existing account base through product proliferation.
 Conduct account reviews setting call objectives.
1994-1995 Telesales Supervisor, H&C Enterprises, Bo’Ness
 Manage a team of telesales representatives selling products direct to the
consumer
 Recruitment and training of new staff.
 Conducted reviews to establish call objectives, goals setting and sales targets
 Analysis of telesales productivity to establish call to sales ratios.

3. 1991-1992, Graphic & Text Designer, Sign & Print Glasgow .
 Creating and designing Business menus, cards, letterheads for existing client
base using Desk Top Publishing package PageMaker.
Education
1990-1992 Falkirk College of Technology
1978-1982 Grangemouth High School
Qualifications
Introduction to Computers
Introduction to Word Processing
Mathematics-Business
Computer application package-Word Processing-database
Information Studies
Computer application –design
Introduction to Computer Programming- BASIC
Computer System- Operations Organisation and Security
Desktop publishing
Additional Training
Principles of selling
How to close sales
Dealt in teaching , New business and Switch selling to compatible
Additional Skills
PageMaker
Interests
Playing the guitar, Horse-riding, swimming and singing,