1. Zongyao Zhao (Kennedy)
PERSONAL INFORMATION
Contact No. +971503780579
E-mail: zongyaoken@yahoo.com
Date of birth: 28th
January 1986
Gender: Male
Marital status: Single
Height: 1.85 m
Nationality: Chinese
Language: English / Mandarin
Dar Al Masyaf Madinat Jumeirah hotel is awarded ”The most luxurious hotel” 2014.
Dar Al Masyaf Madinat Jumeirah hotel resorts is taking first place of Dubai’s Luxurious five star hotels, the first place of Beach and
family holiday recommended hotel industry, ranking on the first place out of 498 hotels in Trip Advisor, belonging to Government Dubai
holding, it is praised as the most luxurious hotel in the world as seven star hotel Burj Al Arab.
AWARDS
Achieving 94.74%(100%) of Leading Quality Assessor of “Mystery Shopper” in 2008, and”colleague of the month”.
Achieving 1st
place nomination on “Trip Advisor” in March 2014
Receiving plenty of positive comments from guests, highly recommended by VIP and repeating guest.
“Three years Long- Service” Rewards
Certificate of Sale & Marketing in Madinat Jumeirah
WORKING EXPERIENCE
09/2010- 06/2011 and 04/2012- Present
Guest Service Executive Front office Villa Butler Dar Al Masyaf Madinat Jumeirah Dubai
·Checking in the guest and introducing the Villa and hotel facilities to guests.
·Doing site inspection of villas and hotel resorts to guests.
·Up-selling the guests to higher room category to achieve our monthly revenue target.
·Corresponding all emails of relating our departments in hotel.
·Updating the guests reservations, profiles, preference, history.
·Reporting daily guest feedback and comments to duty manager.
·Highly telephone skills to contact internal and external hotels, travel agency, and airlines.
·Making room and restaurants reservation and traveling itinerary in expectation of guests.
·Checking and replying internal email, feedback, using Word and Excel to create documents for operation propose.
·Opening and closing the private bar and serving cocktails and drinks to guests.
·Cashing and basic accounting, posting and organizing guest billing transaction.
·Posting the in-room bar consumption through Micros system.
·Settling the guests final bill and rebating some discrepancy billings for VIP guest’s entitlements.
·Handling the guest complaint, absolving the guest challenges and reporting to duty managers.
·Contacting the room reservation to follow the in house guest’s rooming list and make further reservation.
·Doing the cross exposure of operation in Malakiya Royal villas.
·Acknowledging the operation as a Lobby butler in Al Qasr Hotel.
·Assisting supervisor for operation and doing the reports.
12/2007- 09/2010
Room Service Food & Beverage Waiter Al Qasr and Dar Al Masyaf Madinat Jumeirah Dubai UAE

2. ·Getting order from order taker, communicating the order with chef and supervisor.
·Setting-up and preparing the table trolley according by the guest order.
·Picking-up the food from kitchen and making sure the food segregation and Hygiene standard.
·Handing over and requesting supervisor to double check the order, ensuring order is perfectly match guest preference.
·Making sure reach to correct room and serve the order on time within standard serving timing.
·Offering setting up the table, pouring the beverages, and serving food to the guest.
·Keeping on asking the additional service to ensure guest highly satisfaction.
·Requesting the convenience timing to do the clearance, and providing the comments card for getting guest experience.
·Responsible for Dubai Royal Family Private Villa Pantry’s food and beverages set-up and assignment.
·Assist Butler in Standard Operating Procedure for the outlet in Dar Al Masyaf.
·Micros Knowledge to take and enter the guest order.
TRAINING
04/2014
Appointed as a Facilitator of “Learning Mandarin- China Work Shop” hosted by Department of Learning
and Development in Madinat Jumeirah
·Assisting the Department Director to prepare and execute the training for Jumeirah colleagues.
10/2012-02/2013
Cross-training in Sale & Marketing in Madinat Jumeirah as Leisure sales coordinator/Administer
·Contacting with travel agency to make and follow up the individual and group guests booking.
·Rising and entering the booking in Delphi system and confirm the rate and package with revenue department.
·Preparing the and rising up the entertainment or room complimentary form for our business partner.
·Doing the site inspection and familiarized trip for our potential customers or partners to sell our hotel rooms and products.
·Doing and updating the monthly and yearly revenue report.
·Updating and uploading the business contact and related information or promotion in Mercury.
·Organizing and preparing the documents for director or managers’ business trip.
·Ordering and Purchasing the needed Jumeirah products to deliver to our partners by TNT.
05/2010-08/2010
Cross-training in room dining as sales agent
·Highly telephone skills to ensure taking the correct order from each guest.
·Up selling the food and beverages from the menu to guest.
·Well communicated the special order to the supervisor or chef according by guest request
10/2009-03/2010
Cross-training in Agency Fine Wine Bar in Madinat Jumeirah as head waiter and bartender
·Acknowledging the Wine products in fine wine bar.
·Acknowledging the basic methods of cocktails.
·Well communicated with Sommelier in regarding the wine tasting and wine and food matching.
EDUCATION
·Shandong college of tourism and hospitality as ”Hotel Management” Diploma since 2006 to 2009.
·The top ” Head Master Scholarship” members awards.
·Working in Madinat Jumeirah as an internship for three semesters.
SKILLS
·Dubai International Driving license (Manual).
·Word and Excel.
·Full Service Opera system.
GOAL
To ensure that the guest highest satisfaction as my first response.
I hereby certify the accuracy and correctness of the above information.