Ying Fang has over 12 years of experience in sales, customer service, and hospitality roles in Dubai. She currently works as a Sales Executive for Dhamani Jewelry, where she assists customers, builds rapport, and remains knowledgeable about products. Previously, she held supervisory roles such as Deli Trainer at Carluccio's and Captain at Al Boom Tourist Village, where she ensured high levels of customer satisfaction. She is proficient in Mandarin Chinese, English, and basic Arabic.

1. CURRICULUM VITAE
Personal Information :
Name: Ying Fang (Daisy)
Nationality: Chinese
Date of Birth: 1983/09/29
Marital Status: Single
Gender: Female
E-mail: daisyfang898@gmail.com
Mobile Number: 00971557885988
HOLDING UAE DRIVING LICENSE
Working Experience
2013/6/6----Present

2. Sale Executive: Dhamani Jewelry LLC (Emirates Palace )
Job Description:
• Assisting customers choose which products to buy, keeping in mind both the customers'
specific needs and the company's profits in mind while remaining friendly, knowledgeable,
and helpful.
• Building a customer rapport and making visitors to the store feel comfortable.
• Strive to be very well informed about the stores' products to clearly explain the pros and cons
of different types of merchandise to help customers make informed decisions about their
purchases.
• Visitors to a store are more likely to trust the recommendations of someone who appears to
be highly knowledgeable and able to communicate in a way they understand. If a person
requests a very specific type of item, then the sales clerk knows or is able to quickly
determine whether the store carries that item.
• Other duties include; taking and processing payments, stocking products on racks, help create
displays of merchandise and keeping the store clean.
Key Responsibilities: Sales, Customer Service, Inventory
2010/07 - 2012/01
Deli Trainer: Carluccio’s Marina Mall--Dubai
2006/10 - 2009/08.
Supervisor: TRADER VIC’S Madinat --Dubai
2003/06 - 2004/07
CAPTAIN: AL BOOM TOURIST VILLAGE-- DUBAI
Job Description :
• Escorted and recommended menu offerings to guests

3. • Managed guest orders at various outlets across the hotel
• Processed guest payments with quick delivery
• Handled guest complaints ensuring high levels of guest satisfaction and recovery
• Highly skilled in mixing, garnishing and serving drinks in keeping with bar’s specifications
• Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing
• Demonstrated ability to keep the bar organized, stocked and clean
• Display bottled goods and glasses to make smart look
• Making requisitions and order required liquor and supplies
• Assisted in setting up and taking down tables and chairs on a daily basis and also during
events
• Directed kitchen and floor staff to provide excellent customer service.
• Trained and introduced new joiners
• Good skills in up-selling Hotel products.
• Worked with ease under deadlines and filled in for colleagues as and when required.
• Good knowledge of telephone etiquettes, ensure caller satisfaction by answering the
telephone in friendly and courteous manner/ receiving, bookings by telephone, handling
many callers at the same time from different ways with the top standard of customer service.
• Skillful in making the checks through the micros machine and cash.
• Attended all trainings provided by the hotel.
• Reducing the cost and up sell products to exceed the budget.
• Organizing new promotions/entertainments with my direct manager.

4. • Taking guests notes and comments to improve better hospitality.
• Take responsibility for actions made to exceed guest expectation.
• Responsible for assisting restaurant manager in the supervision of whole food and beverage
operation.
• Taken corrective actions if necessary to ensure standards are maintained.
TECHNICAL QUALIFICATIONS:
Basic food hygiene program training (Trader VIC’S)
Fire suppression training (Landmark Group )
Good knowledge about diamond and color stones .(GIA.IGI.HRD)
Attended the most expensive diamond in the world show at Armani Hotel- Burj Khalifa
Language Skills : Mandarin (Chinese ): speaking and writing perfectly
English: speaking, writing, listening (very good)
Arabic: Speaking, listening (Basic)
I have more than 12 YEARS WORKING EXPERIENCE in UAE, I
have very good friendship with CHINESE TOUR GUIDE. (around 100
people)
It is with great interest that I am forwarding my CV/Resume for your
consideration.
My record of academic achievements and professional career history,
demonstrates attributes that make me a valuable employee.
I look forward to hear you soon.
Thank you very much.

5. Ying fang (daisy)

6. Ying fang (daisy)