1. VIRENDRA VISHWAKARMA
SUMMARY
Engineering graduate with more than 5 years of working experience as Customer Service Executive in Core
Industrial sector and Business Analyst cum Project Manager in IT & Telecom sector. Proven ability to work
under pressure & meeting deadlines with extensive hands on experience in MS Office suite. Looking forward
for an exciting and challenging opportunity where my skills can add or contribute for the benefit of the
organization and an overall personal & professional self-growth.
WORK EXPERIENCE
1) Hewlett Packard (hp)
Designation : Business Analyst (Asia Pacific & Japan – Data Center Services)
Duration : Nov 2012 till date
Role : Project Management
Responsibility :
A) Transition of ongoing existing service
 Responsible to manage the transition of existing customer’s ongoing support service from
current mode of operation to future mode of operation.
 Engaging with various intra or inter departmental key stakeholders via face to face meeting or
conference meetings for planning the project stages and resource alignment for project.
 Engaging resources to kick start the project activities.
 Measuring and monitoring daily project progress benchmarking planned schedule to meet
deadline and standards with minimal possible delay.
 Conducting weekly review to understand the roadblocks / challenges / risks involved throughout
the project stages and getting them resolved through proper channeling & involvement of
subject matter experts
 Documenting, Analyzing & Reporting the leads & lags of project for timely information and
intervention of management.
B) Transition of DCO (Data Centre Operator) Resources
 Meeting resource vendor or partner to make them understand the project requirements.
 Identifying the customer accounts and operational onsite resources to be considered for
transition based on experience, expertise and cost to company.
 Handshaking of vendor with onsite team for acknowledging complete support to implement the
project objective.
 Acting as escalation point in case of non-compliance to minimize the effect on project timeline
and goal.
 Monitoring daily project progress and conducting weekly review to understand the roadblocks /
challenges / risks involved throughout the project stages and getting them resolved through
proper channeling & involvement of management on need basis
 Documenting, Analyzing & Reporting the leads & lags of project for timely information and
intervention of management.

2. C) Service Improvement Activity
 Responsible to kick start adhoc activities released time to time by management and manage
efficiently & effectively aiming at improving the quality of services by standardizing practices
across all the customers & service automation.
 Engaging onsite team with subject matter experts for better planning and effective
implementation of activity within scheduled timeline.
 Acting as escalation point for any challenge to minimize the effect on activity timeline and goal.
 Monitoring daily progress and conducting weekly review to understand the roadblocks /
challenges / risks involved throughout the activity and getting them resolved through proper
channeling & involvement of management on need basis.
 Documenting, Analyzing & Reporting the leads & lags for timely information and intervention of
management.
 Various adhoc reporting on need basis as and when required by management.
Achievement :
 Successfully completed Service Transition project for 2 customer from current mode of
operation to future mode of operation and handed over to steady state team for managing day
to day operations.
 Successfully helped department to save resource cost contributing to lakhs (INR) annually by
successful implementation of DCO resource transition
2) Reliance Communications Ltd. (RCOM)
Designation : Assistant Manager (Enterprise - International & Domestic Data Business)
Duration : Aug 2010 to Nov 2012
Role : Business Analyst
Responsibility :
 Ensuring complete life cycle management for data products-engagement with field team for
understanding their requirements & demands and providing them with correct solutions.
 Responsible for management of proposals and orders through the Order management System,
working with the cross-functional departments.
 Effective and useful business analysis for key health parameters- like revenue enhancements,
daily sales interaction and coordination with the various circle teams.
 Preparing monthly performance report for all the circles, highlighting the concerns and
achievements, also identifying business leaders and laggards.
 Calculating sales force effectiveness and analysis that act as key inputs to Senior management
in devising business policies and designing Marketing initiatives and strategies.
 Maintain effective liaison with various departments within the organization and provide Pre and
Post-sales support to the sales team.
Achievement :
 Complete contribution and involvement in the preparation of Annual Operating Plan (AOP) for
VP’s / Head of Department / Chairman presentations and reviews on weekly and monthly basis.
 Planning and strategizing to meet the AOP sales & revenue targets for Enterprise Business -
International & Domestic Data Business.

3.  Gap analysis against AOP and actual numbers- geography wise, product wise.
3) Precia Molen India Ltd. (Formerly, Nova Weigh India Ltd.)
Designation : Customer Support Engineer
Duration : June 2009 to July 2010
Responsibility :
 Installation of:
 Tank / Batch Weighing Systems, Drum Filling Systems, Mobile Pallet Weighing Scales.
 Servicing and Maintenance of Weighing Scales and Systems.
 Training System Operators at On-site location about functioning and handling of the Systems.
 Conducting trainings for the engineers at senior level post-installation of the Systems.
 Troubleshooting, handling and solving queries.
 Preparing Demo projects according to the customized need of the Client before going Live.
 Handling presentations for new as well as existing clients.
Achievement :
 Appreciation from customers and direct managers / seniors for services provided during new
installations as well during service breakdown that hampered product manufacturing causing
time and material loss worth Lakhs (INR).
EDUCATIONAL QUALIFICATION
 B.E. (Instrumentation), D. Y. Patil Institute, Pune University June 2008 with 70.20%.
 H.S.C. Passed, Mithibai College, Maharashtra State Board February 2004 with 78.83 %.
 S.S.C Passed from Maharashtra State Board March-2002 with 84.80 %.
SOFTWARE KNOWLEDGE
 MS Excel (2013), MS PowerPoint (2013), MS Word (2013) & MS Project (2013)
TRAINING
 4 days of PMP training workshop organized by hp.
 MS Project part of PMP training curriculum.
EXTRA CURRICULAR ACTIVITY
Model Making (Shoot Out) Competition : Won 3rd prize at National Level Event “Wizomech” held at
Rajarshi Shahu College of Engineering, Tathawde , Pune in March 2007.
PERSONAL DETAILS
Residential Address : 3 / 602, Sandstone, Kanakia road, Beverly Park, Mira road east, Thane 401107.
Phone : +91-9004010511
Email Address : viren_karma@yahoo.co.in
Date Of Birth : 27/09/1985
Languages known : English, Hindi & Marathi
VIRENDRA VISHWAKARMA