1. Curriculum Vitae
Moumita Dutta
Summary
Reliable as a fully contributing, responsible and accountable team member having highly creative,
logical and analytical approach.
Extensive exposure to a comprehensive range of team management activities, thrive on working in
diverse teams and challenging environment.
A self-starter with a can-do attitude, look at challenges as opportunities, extremely productive in a
high volume, high stress environment.
Result oriented responsible professional with a matured approach and able to make an effective
contribution to the performance of a team with good leadership and motivating capabilities.
Professional Skill Set:
• Professional Tools : Microsoft Office 2003/2007, Microsoft Office 365, Sumtotal,
Quickview, Zoho, Survey Gizmo, Lotus.
• Courses completed : Certification in Information Technology (CIT) from CMC, 2003
• Process known : Learning & Development & ROD
Work Experience:
1.Name of the Organization CAPGEMINI INDIA PRIVATE LTD.(Kolkata)
Tenure of employment 5th
May 2010 – till date
Designation Consultant
Projects(s) and Role Role: Learning and Development
Duration: May 2010-Till Date
Main Purpose of Role in L&D
To manage the end-to-end learning & development process.
An energetic and self-motivated experienced HR Professional with
excellent communication skills and proven track record
Key Responsibilities include :
Training & Development Consultant :-
Make Annual Training Calendar
Conduct training need analysis across all levels
Capture training and development inputs from Business Leaders,
participants/ other key stakeholders to design various Training
interventions in order to achieve business objectives.
Conceptualize, design and implement annual learning calendar and
also conduct internal training programs along with the HR Leader.
Managing the training budget and preparing implementation plans.
Check for the best trainer at lesser cost, price negotiation and finally
book the trainer by giving Purchase Order.
Brief the prospective trainer/trainers on the requirement and request
for proposal.
Share relevant data/content with the trainer to help facilitate the
program.
Coordinating with the Global L&D (Capgemini University) team and
implementing the global learning initiatives at local level.
Arrange for the Infrastructure required for the program (training room,
audio/video requirements, feedback form, attendance sheet etc).
Arrange air travel and logistics for the trainer and outstation
candidates
Responsible for Talent Assessment exercise to be conducted at
Senior and Middle Management levels and create development plans
Work with Senior Leaders in order to create programs to identify and
2. engage High Potential Talent
Support any other training interventions that may be required during
the year.
Device a robust system that helps to evaluate the impact of training,
the efficacy of the Training programs, Training methodologies in use,
on an ongoing basis.
Admin Duties
Role: Research On Demand(RoD)
Duration: May 2010–May 2011
Key Responsibilities include of Research on Demand :
Individually handle research projects across industries.
Work in a team to accomplish bigger projects
Use strategic tools to analyze findings and generate insights
Build recommendations / conclusions for the project
Ability to take responsibility of assigned tasks and work with
minimum guidance.
Successfully initiating, executing and delivering research
projects involving market assessment and sizing, competitive
analysis and benchmarking and industry/sector analysis etc
Analyzing the information, providing insights and report writing
with a logical structure
Present findings in comprehensive power point, word, or excel
formats
2.Name of the Organization HSBC – HOPE (Mumbai)
Tenure of employment 9th
Jan 2008- 30April 2010
Designation Service Advisor
Projects(s) and Role HSBC Banking and Loans
Graduated from Service Adviser to Process Trainer.
Create training content based on the proposed framework.
Identify training needs through feedback evaluation and
meetings with Team Managers.
Deliver training sessions on Advance Business
Communication, The Art of Selling, Team Building,
Corporate Presentation, and Telling vs. Selling.
Cultivate long term professional relationships with all the
stakeholders.
Coached team of SMEs thereby helping them improve the
performance of the case advisors
Duration: 9th
Jan 2008- 30th
Dec 2009
Dealing with HSBC India’s Personal Banking and Loans
(Home loans and Personal loans Customers.
Resolving queries of HSBC India’s Mass market, Advance
and Power Vantage customer’s Saving Acc, Current Acc,
Demat Acc, Home Loans and Personal Loans accounts.
Dealing with escalation regarding any issue and problem
regarding their account.
3. Raising feedback for complains and providing the customer
with complains number.
Raising request regarding Loan accounts Amortization
Schedule, Track Record, Principal and Interest paid
certificate, Statements and so on.
Providing account holders with account details like Account
balance, Debit and Credit transactions after taking down
verification.
Helping customer in their Internet Banking registration,
login, fund transfers and other issue regarding internet
banking.
Informing customer regarding their Remittance Status also.
• Tools: HCC, Whirl, Lotus
Educational Qualification:
Education &Year Institution Subject
Graduation (2006) Maulana Azad College
(C.U)
Sociology (H)
Higher Secondary
(2003)
Rani Birla Girls’ College English , Sociology, Education ,
Bengali
Secondary (2001) Shri Shikshayatan School English, Mathematics, Science,
Bengali
Date of Birth 25th
June 1985
Gender Female
Nationality Indian
Permanent Address AE 153 Sector 1 Salt Lake City
Kolkata 700064
Phone No. +919051528779
E-mail moumitadatta85@gmail.com/moumita.datta@capgemini.co
m
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge.
Moumita Dutta