1. Current as at 24/03/2015 Resume of Janene Ellen Rhodes Page 1
RESUMÉ of
Janene Ellen Rhodes
Residential Address 51 Campbell Street
MARYBOROUGH Q 4650
Contact Details Mobile 0481215820
Email rhodesj@westnet.com.au
Date of Birth 9 October 1959
Drivers Licence Current (Manual)
Personal affiliations Maryborough and District Hockey Association
Represent Fraser Coast Hockey at state level masters
DEMONSTRATED SKILLS
Personal Attributes
 Professional – Well organised with excellent time management and data integrity ability
 Effective communicator and customer focused
 Ability to work in multi tasked environment and in high pressure situations
 Ability to work within a team or autonomously
 Self-motivator
 Strong work ethic - approachable, client focused, responsive, flexible and committed to
quality
 Forward planner and receptive to new ideas and change
 Proactive and focused on achieving goals and target outcomes to a high standard
 Strive for excellence and a desire to achieve
 Impart knowledge and information in a clear, concise and easy to understand manner
and at all times ensure that I respond to both internal and external clients promptly and
efficiently for positive outcomes
 Continuously seeking quality
Customer Service
 Relationship management – Active listener
 Communicate with influence – verbal and written (choosing medium appropriate to the
situation)
 Be confidential to sensitive and private information
 Excellent interpersonal and communication skills
 First point of contact and key account management
 Receive customer enquiries/complaints and action according to organisational policies
 Provide appropriate feedback to customer enquiries/complaints with excellent problem
solving ability for positive outcomes
 Time management and data integrity ability
 Research, investigation and analysis ability
 Ability to discuss and negotiate contract/financial matters

2. Current as at 24/03/2015 Resume of Janene Ellen Rhodes Page 2
Computing
 Advanced level – Microsoft Word
 Microsoft Adobe Reader and Writer
 Advanced level – Excel
 Microsoft Access
 Microsoft Power Point
 Microsoft Outlook
 Internet and Intranet Explorer
 Microsoft Visio and GANT charts
 CRM (Customer Relationship Manager)
 Scanning technologies
 iAuditor application
 In-house systems
Office Skills
 Accurate Data entry and reporting
 Records Management – Maintain currency of information, data accuracy, filing,
naming conventions and archiving
 Production of spreadsheets and reporting
 Front desk reception
 HR and contemporary issues management
 Systems management – review, design, implementation, Training and evaluation
 Operations management
 Financial management – accounts payable and receivable, cash handling and banking
 Minutes, Agenda, Scheduling and distribution of papers
 Teleconferencing
 Organisation of travel and accommodation
 Ability to use telephone systems, faxes and photocopiers
 Development, review and implementation of quality documents
 Internal Auditor – systems and procedures
Project Management
 Development and implementation of systems, policies and procedures
 Consult with stakeholders and others on developing a range of project related plans
 Negotiate contracts and solutions to new and emerging issues
 Utilise excellent interpersonal skills to produce a wide range of repour to document
project progress, milestones and outcomes
 Define performance measures and manage the work of others through leadership
 Delegate roles and responsibilities to team for the implementation of project
 Analyse data and evaluate the effectiveness of systems
 Calculate resource requirements and acquisition
 Design control mechanisms and evaluation procedures
 Implement continuous improvement processes as required
 Perform cost benefit analyses, budgeting, assessing and managing risk
 Solve complex and non-routine difficulties
 Track and monitor projects
 Use a variety of problem-solving and decision-making strategies
 Respond to new and changing circumstances to ensure project outcomes are
achievable

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 Review processes to inform future activity
 Develop a quality assurance process and apply appropriate technologies
 Plan and manage projects in respect to time, cost, quality and resource management
 Undertake contingency planning and integrating all project processes
 Manage own time and priorities and deal with contingencies
 Take responsibility as required by work role and ensure all organisation and
procedures are followed
 Use discretion and judgement required within complex environments
 Use judgement in planning and selecting resources for oneself and others
 Provide learning and development opportunities for the project team
 Counsel staff as required on skill development requirements
 Use electronic communication devices and processes such as internet, email, to
produce written correspondence and reports
 Use project management specific software including time analysis and resource tools
 Use technology to assist the management of information and to assist the process
Human Resources
 Situational Leadership
 Supervision of apprentices and trainees
 Manage and deliver administration work schedules, duties, absences and leave
entitlements
 Harassment Referral Officer
 Workforce Rehabilitation Coordinator
 Diminish Performance Management
 Recruitment and Selection of Established and Casual Staff
 Procurement
 Audit Compliance
 Budget Planning
 Quality Assurance development, review and implementation
 Data and Reporting
 Mura Ama Wakaana – People Working Together
 Facilitator for RespnseAbiity – People with a disability
 HR delegations
 Casual Payroll
 Individual Performance Planning
 Leave Management
 Workforce Planning / Professional Development
 Awards and Leave management
 Staff Professional Development
 Staff Training
 Performance management and evaluations
 Advise staff regarding interpretation and application of Policies, Procedures,
Guidelines and Regulations
 Implementation and review of Policies, Procedures, Guidelines and Regulations
 Operational Planning
 Committee Representative – Access and Equity
 Code of Conduct
 Develop and Deliver Staff Inductions
 AURION – Department HR system

4. Current as at 24/03/2015 Resume of Janene Ellen Rhodes Page 4
Business Development
 Hold Industry engagement discussions to market products and services
 Know my target audience and key stakeholders
 Preparation of specifications and proposals
 Improvement in business processes and practices
 Establish and maintain effective professional networks and point of contact
 Key account management
 Marketing and campaigning
 Being responsive to industry needs
 Work to establish rapport with industry and earn repeat business
 Capacity to create solutions to client needs
 Identify leads and convert to successful outcomes
 Know my product and have the ability to design and contextualise to specific industries
 Have excellent consultation, negotiation and problem solving skills
 Represent to organisation at conferences, professional networks and industry forums
 Deliver presentations to industry to promote products and services
 Work with teams regarding industry requirements, options, feedback and product
development
Quality Assurance
 Develop, Review, Evaluate and Implement - Policy, Procedures, Form, Appendixes,
Guidelines, Desk files
 Trained Internal Auditor
 Establish schedules and timelines for validation and compliance
 Interview staff on systems, policies, procedures and compliance issues
 Change management
 System development
 Adhere to Government policies and regulations
 Induct and train staff in accessing and following organisational protocol and
documentation
MEMBERSHIPS AND NETWORKS
 Training Initiatives - Business Board
 Training Initiatives – Customer Engagement
 Community Advisory Committee
 Fraser Coast Regional Training Reference Group
 Building Better Networks – JSA’s
 Institute Management Group
 College Executive
 Management Review
 Access and Equity
 Performance Monitoring and Educational Operations
 System Users and Trainer Group
 Promotions and Graduation
 Projects Review Group
 Institute Implementation
 Chamber of Commerce

5. Current as at 24/03/2015 Resume of Janene Ellen Rhodes Page 5
QUALIFICATION / EDUCATION / CERTIFICATES AND LICENCES
 Certificate IV Training and Assessment
 Diploma of Business Management
 Diploma of Business Frontline Management
 Vet Sector - Recognition of Prior Learning (RPL)
 VET managers - Leading Corporate Change across training
 VET managers - Situational Leadership
 National Workforce Development
 Working in Partnerships - National Quality Council (Guide for industry/Enterprise/RTO’s)
 Construction General Safety Induction - BLUECARD
 Harassment Referral Officer
 Train the Trainer
 Workplace Rehabilitation Coordinator
 Recruitment and Selection for selection committee members
 Internal Auditor (compliance analysis and reporting)
 Course in Workplace Training (Category 1)
 Course in Instructional Skills
 Budget Officer
 Data and Reporting
 Contemporary Writing in the public sector
 Mura Ama Wakaana – People Working Together (Indigenous program)
 Facilitators for ResponseAbility (Disability access)
 HR delegations
 Casual Payroll
 Ethics – Code of Conduct – annual event
 Style Guide and Work Practices
 Safety Induction for Staff – annual event
 3 File System – Program files, Progress and Participation files, Student Files
EMPLOYMENT HISTORY – TAFE Queensland
12 Dec 1992 – 30 May 2014
Senior Training Consultant / Business Development Manager / Training Officer
Key Duties:
 Facilitate the achievement of learning outcomes
 Design, develop and support the delivery of training products and services
 Evaluate the learning and business outcomes of training products and services
 Maintain and continually update a current knowledge of business and industry
practices and processes
 Liaise with representatives of industry, business and government
 Conduct training needs analyses
 Develop and implement internal systems
 System review, design and implementation
 Extensive networking, communication and personal contacts with internal and
external clients
 Formulate and implement strategies to determine the focus and extent of Business
Development activities
 Promote products and services

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 Contribute to the achievement of TAFE Queensland’s quality policies
 Identify sources of funds and opportunities
 Liaise and negotiate with middle to senior level management in industry, business
and government regarding the development of customised training programs
 Research, negotiate, develop and co-ordinate all aspects of tenders and proposals
 Provide regular reports to Managers
 Assist in the development and implementation of the Institute Business and Sales
Plan
 Lead, motivate, guide and mentor Business Development Officers
 Contribute to the achievement of quality policies
Executive Support Officer
Key Duties
 Coordinate and undertake specific projects
 Manage operational requirements of the International student administration and
programs
 Research and coordinate the development of succinct, accurate and effective
responses to ministerial, client complaints and media reports
 Lead and manage the executive support unit
 Provide high quality support to senior staff and to research, write and produce
correspondence, reports, briefing papers and policy documents
 Develop, manage and maintain administrative systems, practices and processes
College Administration Manager / Manager Student and Human Resources
Key Duties
 Provide operational management and leadership on administrative, policy and
procedure
 Develop appropriate systems, processes and procedures
 Develop college budget, monitor expenditure and prepare reports on financial
activities
 Develop college educational profile, monitor enrolments and student contact and
prepare reports on educational activities
 Liaise with officers - regarding administration policies, systems and procedures
 Supervise the development of systems, processes and procedures
 Develop and maintain effective communication links
 Liaise with administrative staff to establish and maintain procedures relating to
client services (fee management and student records)
 Maintain records for audit and reporting purposes
 Develop and distribute information literature to internal and external clients
 Monitor funding activities including contractual obligations, reporting requirements
and revenue of funds
 Maintain procedures, forms, guidelines, desk files
 Manage operations
 Advice to staff in relation to the interpretation and application of policy, process and
procedures consistent with Public Sector and Departmental guidelines, standards
 reviewing system enhancement requests and improvements
 Administer employee services for the college relating to recruitment and selection of
established staff and casual payroll agreements, supervision of trainees, staff
development, performance management, rehabilitation and harassment services,

7. Current as at 24/03/2015 Resume of Janene Ellen Rhodes Page 7
development of unit operational plan and professional development for staff and
other human resource contemporary issues
 Provide solutions to problems encountered by delivery and non-delivery staff
 Develop and deliver sessions relating to staff inductions and general information
forums
 Manage and approve administration work schedules, duties, absences and leave
entitlements
REFEREES
Donna Norman
Director, Business Development
Wide Bay Institute of TAFE
(M) 0419612799
Debbie McGregor
Manager, Contracts and Apprenticeships Unit
Wide Bay Institute of TAFE
(M) 0419769918
(E) debbiemcgregor54@gmail.com
Judy Gronold - BA; Dip Ed, B Ed, M Ed (T&D) M Ed (Innovation)
Senior Strategy Officer
Information and Quality
Department of Education, Training and Employment
(M) 0407575166
(E) judy.gronold@dete.qld.gov.au