1. CURRICULUM VITAE
Name: Mr. Sriram S. M.E., M.B.A. MFT, M.A. PGDSQC, PGDIT, PGDSM.
Email: Sri.cdm@gmail.com / Sri_cdm@yahoo.co.in, Mobile: 919884446029
Address: 33, AG2, Sneka Gardens, 3rd main road, BHEL Nagar, Medavakkam koot road, Chennai, 600100.
Tamilnadu, India
Current Status: Unemployed DOJ: Immediate
Employment Type: Contract 3 months - 3 years to Permanent with or without 24*7 Telecommute (Editor’s
Desk at Chennai, Home) only.
Location: Everywhere in Australia, New Zealand, US, UK, Kuwait, Singapore, Canada, and India. I
need VISA sponsorship outside India. I have a valid passport.
Preferred location: Permanent Chennai (Parents) / Permanent Pondicherry (near home town) / Contract
Hyderabad (wife)
Summary
 A Simple practicing communicator with Talent, Research, Learning and Development, Human Resource,
Product Testing, Writing, Training and Management Experience in Insurance, Critical Infrastructure,
Advanced Security, HealthCare, IT Education, Banking, MIS or ERP Verticals with a total of 21 years
experience in IT Industry.
Synopsis
 The plain writing Author-Trainer is specializing in three Content Spheres Education, Technology(Critical
Infrastructure, Digital Electronics, Computer Science and Engineering, Embedded Systems, Robotics,
Marine Engineering, Telecom, Internet, E-commerce and Digital) and Business (General Management,
Operations, Marketing, Finance, MIS, Digital Media, Social Media, e-Commerce, e-Business, Business
Analysis, Business Advisory, Business Strategy, Business Planning, ERP, CRM, Business Intelligence,
Human Resource, Strategic Management, International Business and Vertical Learning [Shipping,
Insurance, Banking, Education, Event Management, Aerospace and Manufacturing]) publishing space
with good educational qualifications and writing experience.
 I am currently doing his Ph.D. in Computational Linguistics and has a M.Phil. in Software Marketing
Management, Masters degrees in Mass Communication and Journalism, English Linguistic Translation
Studies, International Business, Business Administration, and Computer Science & Engineering and
Bachelors degrees in Electrical and Electronic Engineering and Business Administration. I have
Diplomas in Electrical and Electronic Engineering, Software Marketing, Software Applications, Software
Quality and Computer Hardware among others.
Competencies
 Excellent Skills in internal communication and may assist with the development and implementation of
new and existing communication vehicles. Multi polar , Multi Utility Person
 Possess High integrity, Excellent Cultural adaptation in global business requirements, Highly organized
and detail oriented

2.  Have Creative, Innovative thinking, Self-directed, results-oriented, Confidence to challenge the status
quo and initiate constructive change
 Able to multi-task; willing to travel Domestic and internationally, develop credibility quickly and well
respected as a Knowledge leader, Motivator, Mentor, Trainer and an Exceptional communicator
 Able to distill complex information into clear, concise text with excellent writing and grammar skills and
be able to work independently, delivering accurate documentation under deadline pressure.
 Have Good knowhow on a variety of software programs to write text, create charts and graphs, and
incorporate diagrams and photos into documents.
 Have Good editing, proofreading, and document publishing abilities, Multimedia skills, such as blogging,
Web design, and video production
Skills:
 Done Technical Writing, Manual Testing and Quality Assurance, Instructional Designing ,Content writing
and Editing, Localization, Editing, Proof Reading, Teaching and Training, Assessment, Content
Development, Education Training, Computer Hardware, Networking and Systems Administration
 Performed Human Resources, Human Capital Management, Performance Management, Training and
Development, HR General, MIS, SAP ERP, CRM operations
 Written ERP and CRM Domain Products and Services Documentation, Designed and developed for
Requirements documentation, User Manuals, Administration Manuals and Installation Guides for
Cavinkare private limited)
 Customized, tested, written and trained on SAP Business one ERP, SAP HCM (Organizational
Management, Personnel Planning & Development, Personnel Management, Time Management ),
Payroll Accounting (PaySlip Generation, Wage Type, Payroll Structure, PayRoll Organization, Drivers,
and Reports Form 3A,5, 6,6A,7,10,16,24, Professional Tax Returns, Printing, Post PayRoll check)
Customization, Testing, Implementation and Training Documentation.HCM – FICO Integration (GLs,
Funds Center, Cost Center), ESS Employee Self Service Module
 Performed generalist role in a variety of HCM Activities including Policy, Process and Quality
Management, Clear planning and strategy in implementation
 Supported in coordinating with various Business Functional Leaders to resolve on HR or PR or IR
Relations activities in a systematic way
 Supported in organization wide Performance Management, Compensation Review , Transition and
Change Management
 HR, Recruitment, Legal documentation and Change Management for early adopters, laggards,
resistance handling, communicating, introduction, changes, training till implementation,
 Supported Procurement, new employee request requisitions, preparing offer and approval, complete
control of Personal dossiers and offer parity.
 Recruitment, Talent Management, Employee Engagement Program, Workforce planning, Policy
Creation, Talent acquisition and Retention, Performance Management, employment, Compensation,
benefits, employee relations, labor relations , HR related tools & systems related to work flow
applications and HRIS training, Payroll and Automation support in SAP and other ERPs.
 Performed Performance Management Process, MIS and data analysis, Training Needs
Identification/Analysis, Induction and On boarding programs, Competency Framework Implementation,
and Reward and Recognition plans, work closely with HR specialist teams such as Recruitment,

3. Compensation & Benefits, HR Services to support overall HR planning and strategy for IT Retail Training
Courses, Assessment , Training Budgeting, Learning Modules, Vendor management for Training
Materials and Knowledge Management Initiatives
 Performed end to end handling of candidate placement cycle from sourcing potential identification, client
interactions, Model invoicing, sourcing proposal, candidate pooling, priority establishment, verification of
credentials, interview training, assessments, organizing lateral and off campus recruitment events,
feedback analysis and others.
 Hired Faculties(Permanent, Temporary, Casual assignment specific) that includes Competency Mapping
of faculties (skills to subject), Planning teaching resources, Project Management online using WebEx,
Skype and Gurukul online
 Strategized End to End Curriculum assessment to training delivery and assessment transformation,
Certification authorization.
 Supported end-user solution during pre-delivery, delivery, post-delivery encompassing all phases of the
training project lifecycle. This includes Pre-Delivery (Conducting a training needs analysis, Designing a
training strategy, Developing quality documentation), Delivery (Instructor-Led Training, E-Learning, Web-
Based Training, Train the Trainer), Post Delivery (User Support Programs, Assessments, User Feedback
and improvements).
 Assessing skills and training them in the modules and Managing Hardware and IMS System Support
Team. Work with Training Administrators to establish global training schedule and coordinate training
logistics (venues, materials, infrastructure requirements, etc.).
 Assisted in growing the number of certified trainers globally via certification of other trainers,
 Partnered expansion and Hiring. Monitored course delivery quality of internal and external certified
trainers (train the trainers- Mentorship).
 Performed Data evaluation and fact finding by preparing Relevant Training planning documents,
Reaction sheets, Assessments and tests, Participant and supervisor surveys, Success and failure case
studies, Individual learning action plans, Individual impact maps,
 Participated in planning, development, implementation, administration, strategies and budgeting of most
of the Training and Development process, Rrecruitment drives, Vendor performance and Resource
management
 Supported Performance Management Process, Interviews, Structured workplace observations, Work
outputs, Workforce performance dataCreate skill matrix and skill dictionary,
 Devised and followed a Training Calendar , Channelize and share best practices, success stories with
regular updates using Internal, Social and External Media, administering Bonus, Budgeting and tracking
against the budget, process development, policy implementation and assistance and propose strategy
for improvements and automation, statutory compliance and registrations
 Done periodical HR metrics appraisals to management at regular intervals, Innovation, and Industry
Trends

4.  Used JAVA,HTML,XML, PHP, PageMaker, Illustrator, In design, CorelDraw, Microsoft publisher, Ms
FrontPage, Scripting (VB and Java Script), Tex, Latex , MS Visio, Adobe Frame Maker, Adobe
Robohelp, Moodle, Articulate, Text aloud, Ms power point, MS Project, Ms word, Ms excel, Author IT,
Web works Publisher, Arbor text, Acrobat Professional, Captivate, Adobe Presenter 7,Camtasia Relay
4.0 Audio and Video recording, Jingpro / Snag IT, Screen Flow tools
 Used Web work publisher, Screencast.com, Arbortext XML editor, easyDITA, Lectora publishing
suite,Doct-To-Help, Demos using Demoworks, Sharepoint and document uploading, Articulate Storyline,
Articulate Studio, FEDENA, Viper, Plagiarism Checker X, Grammarly, Ginger, Evernote Skitch,
Photoshop, Thesaurus.com, Dictionary.com, Reference.com, Encylopedia.com, Fact browser, Brainy
quote, Keyword Planner, Inbound Writer, Dropbox, Wordpress blogs, Wordpress website, Thomson
Reuters Reference Manager, EndNoteX tools
 Worked on DITA Transition Plan, (Understanding all types of Documents (MS office, PDF, HTML and
Others) on DITA Implementation
 Worked on Single sourcing, Learning structured Authoring, Learning HTML, Learning CSS, Learning
XML, Learning Doc book, Learning DITA (DITA MAPS, DITA TOPICS ETC)
 Worked on Editors and XML programming (XMLMind, OxygenXML, Syntext, Serna, Mindtouch, Easy
DITA, EPIC Editor, XMLSPY)
 Practiced on sample files and data, Implementing HTML, Implementing CSS, Implementing XML (XSLT,
Xpointer, Xpath, Xlink, Xquery, DTD and Xschema)
 Implemented Doc book, Implemented DITA (DITA MAPS, DITA TOPICS, Concept, Topic, Task,
Reference and Links
 Followed Aeronautical documentation standards (ATA 100, ATA iSpec 2200, AECMA 1000D,
S1000D),IETM (Interactive Electronic Training Manual), SCORM Sharable Content Object Reference
Model, e-Learning LMS standards, Section 508 eLearning compliance standard, Air force E-publishing
standard (MIL-STD-38784) Standard Practice for Technical Manuals, DITA Darwin Information Typing
Architecture
 Worked on S1000D XML Documentation, Converted a transport plane very old manual written originally
in German or Russian language with some English translation for Plane Doors, Landing Gears, Trolleys
Movers, Uplift forks and other Parts to S1000D centralized Data Store after cataloging, Darwing
verification, Legends, classification and Categorization.
 Used Chicago Manual of Style, CSE (Council of Science Editors), Harvard, IEEE (Institute of Electrical
and Electronics Engineers), MLA (Modern Language Association of America). Yahoo style guide, AP
Stylebook , The National Geographic Style Manual and the Wikipedia Manual of Style
 Worked on Agile and Scrum, Lean, Incremental, Rapid and waterfall Models
 Written and trained on the following topics: IT Certification, IT Introduction and Awareness Courses,
University Courses, IT Retail Training Courses, Management Courses, ELT-ESL-English Language
Courses, English Language Training Certification Courses, English for Special Purpose for writers
Workshop Content and Practice.
 Written Tenders, Request for Proposal, Request For Information and Request for Quote, Template and
Response, Pre qualification Questionnaire, Presales, Bid, Proposal, Project initiation content, Statement
of work, Pilot Project documentation, Proposal content, Bid Content, Policies & Procedures, Operator
Manuals, Lab Trials documentation for SME or Training Organization, Customers and Vendors or Buyers

5.  Written on Operations Management, Critical Infrastructure, ERP and CRM Domain Products and
Services Documentation
 Written on E-Banking, Payment Gateways, Insurance and Security Domain Products and Services
Documentation
 Written on Aeronautical, Industrial Products, Mechatronics and Embedded Systems Domain Products
and Services Documentation
 Written and trained on Embedded and Robotic applications ,Stepper motor, Accelerometer, Servomotor,
Transducers and sensors for Light, Heat, Pressure, Spike, Velocity X, Y, Z-Plane configurations, 78L33
ICs LPC1768 ICs, Embedded CNC MASM Door Closer driver and Automatic door Locking, Fuel Injection
control, LPC1768 ARM Cortex-M3 processor, and A3977 Embedded Board
 Written and trained on English Language Training Certification Courses, Pearson Versant Certifications
(Speaking, Writing and Placement), CELTA, Certificate in English Language Teaching to Adults, Young
Learner Extension to CELTA , DELTA (Diploma in English Language Teaching to Adults)
, IDLTM (International Diploma in Language Teaching Management), ICELT (In-service Certificate in
English Language Teaching), TKT (Teaching Knowledge Test) , CELT-P, CELT-S, TEFL (Teaching
English as a Foreign Language), CLT Communicative language teaching, TBLL Task-based language
learning, TEFL Teaching English as a Foreign Language, TESOL Teaching English to Speakers of Other
Languages, TESL Teaching English as a Second Language, IELTS (International English Language
Testing System) , SELT Secure English Language Test
 Written and trained on Software Testing [Certified Software Tester exam (SR0101), Certified Software
Test Analyst exam (SR0201)], MCSE[Windows 95 Series, Windows 98series, Windows ME
series, Windows 2000 Series, Windows NT Series, Windows XP series; Windows 7 , Windows 8 (
Installing, Configuring, and Administering Fresh and update Exams)] ,RCHE [ Red Hat Linux System
Administration, RH-124: System Admin-I, RH134: System Admin-II, RH-254: System Admin-III, RH242:
Troubleshooting, RH333: Security Services] , CCNA [Network Fundamentals paper, N+ Networking
Fundamentals], Mother Board chip level Design, PC assembling, LAMP training, 8051 Embedded
Systems, PLC fundamentals using Siemens kit, Auto CADD with Auto lisp, ORCAD PCB Design, DOS,
Novell Netware
 Written and trained on IT Retail Training Courses, Manual Testing, Load Runner, Win Runner , Sybase
, MS office , MS Word Basic and Advanced, MS Excel Basic and Advanced, MS Access Basic and
Advanced, MS PowerPoint Basic and Advanced, MS Paint , Power builder, Linux , Unix , C , Core java,
PHP, MYSQL, HTML, JavaScript, XML , CSS, and Pascal, Perl, CGI, MS-DOS, DBase, Fox
pro, Clipper and Oracle 6, Finishing School and Pre Induction Training, MS office and Tally ERP,
AutoCAD and Auto Lisp
 Written and trained on Data Structures and Programming Languages, Web Technology, UNIX and C
Laboratory, HTML Lab, Networks and Advanced Networks , Network Security, Distributed Computing,
DBMS and Advanced Databases, Software Engineering, Software Testing, Software Quality Assurance,
Soft Computing and Intelligence Systems, Computational Linguistics, Human language technology,
Machine learning, Natural Language Processing, Ontology and Semantic web, Artificial intelligence, Soft
computing techniques, Neural networks, Information Retrieval Techniques, Data warehousing and Data
Mining, Text Mining, Operating systems, Cryptography, Systems design principles, Identity and Access
control Mechanisms, Vulnerability Analysis, Auditing and Intrusion Detection.

6.  Written and trained on Marine, Introduction to Shipping, Economics of Sea Transportation, Port
Management, Strategic Management, Business and Shipping Laws, Chartering, Ship Management
, Liner Trade and Multimodal Transportation, Marine Insurance, Ship Agency, Development of Coastal
Shipping in India, Maritime Administration, Operations and Crew Management, International Maritime
Regulations and Codes, Chartering Policy and Marketing Strategy, and Maritime Logistics, Learning
MBA Insurance
 Written on HIPAA, Incident, Response and Change Systems, ITIL Framework, Clearinghouse Key
Handling, SNMP, SAML and its Implementation, SSO Implementations, Application Security, Wireless
and Mobile Security, Internet and Network Security, Malware and Hardware Security, Salesforce.com,
Single Sign On, Cloud User and Profile Provisioning, Compliance and Policy, Identity and Access
Management, Command Line Interface Manual , Data center, Private cloud, Public cloud, Hybrid cloud,
SAAS, Platform as Service, Infrastructure as Service, Cloud infrastructure auditing, Ciphering Encryption
and Deciphering on Cloud, Key stores, SSL, RSA, DES, CBC, SHA, RC4_40, MD5,DHE,Digital
Signature, ECDSA, Kerberos, SRP, PSK, Single Sign on, Cloud user and profile provisioning
Implementations. Cryptography, Key Values, Cipher Suites, IPSEC VPN, Access Control Appliance,
Virtual Firewall, Cloud Firewall, CLI Command Line Interface Manual, Data Center, Private Cloud, Public
Cloud , Hybrid Cloud , SAAS Software As A Service ,PAAS Platform As A Service, IAAS Infrastructure
As A Service , Cloud Infrastructure Auditing, Mobile commerce and Electronic Commerce Security.
 Written for Web and Mobile Content, Revamping intranet sites, Web content writing for digital strategies
strategy assessment and consulting for Web domains, Web hosting and Gaming
 Written Anti-Money Laundering white paper, Basel II Risk Management Banking solution white paper,
Swift subsystem support for banking Branch automation system
 Worked on Business analysis and Architecture design for Customized ERP , Customized CRM on PHP,
AJAX, Word press and Drupal
 Written for B2B publications on Payment gateways analysis, Benchmarking on products like MGPay,
EBay and others, Dental Plan Life Plan, HIPAA Validate 4010 and 5010 transaction formats HL7, HL7
(privacy, security issues on claim) Claim and grant for Life segments Claim and grant for Life Dental
segments Claim and grant for Life transport segments HPS Clearinghouse receives electronic files (both
HIPAA compliant and proprietary) and transmits between Providers of service and Payers.
 Strategized Digital Architecture, Digital SCM, Digital CMS, User interface design and usability for Digital
experience and Digital strategy, Digital Social Media, Content Management, Digital Advertising, Digital
Corporate Communication, Digital Identity Management
 Done Translation and localization (Site, Regional, Countrywide and International Scope with filters,
Theme, Tone, Tenor, Language Aesthetics, Appeal and Humility Factors) and SOP Manual writing in
Tamil for Illiterate workers from Arabic-English and Gujarati-English transliteration of Oil Rig and GIG
equipments on Gulf Oil Exploration and Transportation Vessels for Ship Wrecking Instruction Manual,
Translation and localization of few Korean-English Transliteration on Automatic Drive Controllers and
Industrial Valves and German-English Transliteration of Earth Moving Equipments.
 Performed Requirements Analysis, Test Strategy Definition, Test Planning & Tracking, Test Plan Design,
Test Environment Setup, Test Scripting, Metrics Management, Test Execution,
 Supported Implementation and Quality Management, Project Management Documentation, Software
Quality Assurance Documentation ,Software Configuration Management Documentation, Software

7. Verification and Validation Documentation, Requirements Documentation, Design and Implementation
Documentation, Test Documentation, User Documentation, Installation and Checkout Documentation,
Operation and Maintenance Documentation
 Created test case scenarios, reviewed functional and technical specifications to develop test plans, test
scripts for functional testing, product testing, regression testing, and load testing, validated system
response, Schedules. Draft, Verifying Business Requirements with SRS,
 Created and Maintained of bug lists using Bugszilla, code walkthroughs and reviews for documentation
standards and client style guides and standards including directory structures, file naming conventions,
nomenclatures and Transition
 Supported Marketing communication, Lead generation, Online Marketing, Data cleansing and Data
migration, Marketing communication writing include Social Media Marketing content, On Demand writing
content, Product Specification writing, Mass mailing content , Press Releases, Web Content engagement
on Wikis, Blogs, Forums and Discussion groups, Paid Search content, Affiliate Marketing content,
Simultaneous and parallel Asynchronous marketing campaign content, comparison shopping engines,
SMS Campaign content, interactive advertising content, Online Ads, Blogging and Blog advertising
content.
 Writing for upcoming Events participation, Promotion Trade Shows contents, Display gatherings content,
Editing Event invitations, Pamphlets content, Wall hanging content Edited participatory and collaborator
text, and B2B content for publishing, collected emails processing categorize and remove duplicate or
redundant ids from the list, worked with mass mailing and mass SMS campaigns, writing the company’s
positioning and key messages for Inbound and outbound marketing and communications, Brochures,
Data Sheets and Fact Sheets
 Written for Brand and Image Management documentation, Collaborating on Image make-ups / Branding
Exercises for Individuals, products, organization, Events and collating contents for B2B, B2C, C2C
customers. Brand Visibility and Media Relations support for marketing collaterals, advertising, and sales
promotions. Event Management and Reporting documentation: Attending events, mailing the attendees,
observing the event, recording the event highlights minute by minute, collecting all the videos, pamphlets
and other written materials from the attendees, setting up special interviews, collecting the articles to be
published on them, editing the columns, writing the missing content for the columns, framing the journal,
press release, B2B / B2 C magazine. Periodic publication booklets quarterly, half-yearly and annual)
collections.
 Supported Research and Analysis, Advisory, and Consultancy documentation, Content Editing on
Business Events for Online Retail, e-Commerce, Mobile and Internet Utility sub domains. Strategic
Information Services (Presentation PPTs) documentation, Information support for Consumer Strategies,
Growth Strategies, Go to Market Strategy, Customer Acquisition Planning, Multi Channel planning
&other strategies. Publishing,
 Written website Content (About Us, History, Working With , Expertise, Services, Methodology, Clientele,
Team, Founders, Sitemap, Products, Testimonials, Contact), Website Articles, SEO articles, Blog
content, Features Writing, News Letters, E-zines content, Campaign materials content, Event Monitoring
and Writing, Advisory content, Event Souvenirs and Social Media Content.
Skill Domain:

8.  E-learning, Technical Content writing, Training, Publishing
Technical Domains:
 ERP/MIS/EDP/SAP/Database
 Hardware/Networking/Security/Embedded Systems / Mechatronics
Verticals:
 Education, Banking, Insurance, Critical Infrastructure, Advanced Security, HealthCare, Publishing
Product Testing Skills
 Good Analytical skills, good understanding of testing methodology and defect reporting process,
familiarity in client server applications, knowledge in SDLC.
Product Training Segments
 Institutional, Retail , Corporate, Certification and On-Demand Training
Work Experience
1. Technical writing (73 months)
 Nov 2013 – Jan 2014, Senior Product Analyst, EGB Systems Private Limited, Chennai – 3 Months
 Oct’2011– March 2012, Senior Technical Writer/Documentation Manager, ICON Center for Training
and Career Advancement, Chennai - 6 months
 Apr’2010 – Sep 2011, Senior Technical Writer, Health Plan Systems India private Limited, Chennai -
15 months
 Aug' 2009 – Mar’2010, Technical writing, Mphasis Infrastructure Services (Fortify Infrastructure
Service Limited) (R and D) [now Mphasis, HP], Pune - 8 months
 Dec’ 2005 – June 2006, Assistant manager documentation , Accel Frontline Limited (products
division), central Chennai - 7 months
 July’ 2005 – Nov 2005, Assistant manager Technical documentation , Riversand Global
Technologies (P) Ltd, Bangalore - 5 months
 Jun' 2004 - June’ 2005, Technical Writer, Comodo Security Solutions Private Limited (R and D),
southern Chennai - 13 months
2. Training, Learning and Instructional Design (126+48=148 months)
 June 2012 – Oct 2013, Information Developer, LIQVID eLearning Services Private Limited, NOIDA, -
16 months
 Aug’ 2008 - Jan’ 2009, General Manager Technology, ProEd Training Private Limited, Bangalore – 6
months
 July’ 2006 - May’ 2007, Technical Director Training, Microtech Computers Private Limited, Chennai -
24 months
 May '92 - May'99, Senior Instructional Designer and Trainer, BDPS Software Limited, Chidambaram,
(far south of Chennai) - 84 months
Professorship (48 months)
 Feb’2009 – July’ 2009, Assistant Professor, Computer Science Department, SAMS College of
engineering and technology, Chennai – 6 months
 June’ 2007- July’ 2008, Assistant Professor, Computer Science department (after M.E.), Rajiv Gandhi
College of Engineering and Technology, Pondicherry – 14 months
 June’ 2002 – Oct’ 2003, Senior Lecturer Residential, Computer Science Department, (During ME),

9. Arulmigu Meenakshi Amman College of Engineering, Kanchipuram – 18 months
 Jun'99 - May'2000, Lecturer, Electrical and Electronics department (after B.E.), Jaya Engineering
College, western Chennai - 12 months
3. Technical Support [BPO] Experience (3 months)
 Nov' 2003 - Jan’ 2004, Senior Help Desk Engineer (Dell process), Sutherland Global Private limited,
Chennai - 3 months
Product Writing:
Senior Product Analyst
 Operations Management, Critical Infrastructure, ERP and CRM Domain Products and Services
Documentation
 School Education ERP, Data Center, Private Cloud, Public Cloud , Hybrid Cloud , SAAS Software As A
Service ,PAAS Platform As A Service, IAAS Infrastructure As A Service , Cloud Infrastructure Auditing,
Mobile commerce and Electronic Commerce Security, Internet, Telephony , VoIP, and IPTV ,Security, IP
TV, Audio Video Compression, UDP Streaming, TCP-IP Streaming, Codec and Mutex Analysis,
Synchronization, Serialization, Extended Security on Transportation Protocols, UDP - TCP- IP for GPS,
Patient Geo-Monitoring, SOS Response Systems, GSM Networks, Mobile Device Tracking, ADHOC
Networks, Collision prevention and Detection, Geographical Fencing, Alert and Alarm management
systems, Privilege Entry systems and other Human Security systems, Geo Locking and Alternate GPS,
Commercial Robot, and Commercial Drone Monitoring Systems, Image screening, Fingerprint and Eyelid
Security. Requirements study and Gap analysis, Pre-Implementation consulting, Customization, Data
migration, Content development for Learning, Training, Assessment and advisory and managed services
like hosting and content and documentation
Information Developer
 End-to-end web portal and mobile application programming using PHP, AJAX, JAVA SCRIPTS, JSON,
HTML5, J2ME, database design and integration including backend database design and integration
using MYSQL, integration with third-party web services , integration with legacy business applications in
Banking, Insurance, Retail, Shopping Carts, Manufacturing and Logistics Verticals.
 Quality assurance and comprehensive testing for Web development and Design, portal performance,
optimization and tuning including Performance Assessment and Tuning for Web Portals and Mobile
applications, web portal server administration and maintenance, web portal enhancements from
Traditional Static website to modern Social Media web portals,
 Digital events including Digital Web Conference and Mobile Conference, Digital Classrooms, Digital
Collaborative Seminars, 3G and 2G Video Conferencing, Website and Portal development, Mobile
Application Development, Ecommerce & Shopping Carts, Game Development, Domain Registration &
Web Hosting, Branding, Graphic Designs, Online & Social Media Marketing, Digital Website, E-
Commerce, Responsive web design, CMS, Payment Gateways, SSL certificate, Page Content for
website and Shopping Cart.
 Strategic Information Services (Presentation PPTs) documentation: Information support for Consumer
Strategies, Growth Strategies, Go to Market Strategy, Customer Acquisition Planning, Multi Channel

10. planning &other strategies and Publishing
 Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies,
procedures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management
Training and Documentation
 SOP Standard Operating Procedures, PMP certification Training, LEAN Methodology,
and AGILE Methodology, SCORM Sharable Content Object Reference Model ,Section 508 eLearning
compliance standard , DITA Darwin Information Typing Architecture,
 E-Banking, Payment Gateways, Insurance and Security Domain Products and Services
Documentation
 ETL extraction software for banking, Best B banking ERP, Vision Plus Credit Card Management
Software, Base24 Private banking Software ,MIS SSL and SET security for banking and Card Industry
 Banking Products Documentation (Multiple Banking Products (Global Payment, Branch Automation,
Private Banking and Core banking), Banking and Financial Institutions documentation, Industrial Design
and process documentation B2B publications on Payment gateways analysis, Benchmarking on
products like MGPay, EBay and others,
 Dental Plan Life Plan, HIPAA Validate 4010 and 5010 transaction formats HL7, HL7 (privacy, security
issues on claim) Claim and grant for Life segments Claim and grant for Life Dental segments Claim and
grant for Life transport segments HPS Clearinghouse receives electronic files (both HIPAA compliant
and proprietary) and transmits between Providers of service and Payers.
 Aeronautical, Industrial Products, Mechatronics and Embedded Systems Domain Products and
Services Documentation
Identified lots of diagrams and part numbers, wrote in decent English the operations and categorized
their related content according to the DTD structure to be stored in a Centralized Database. I have a
background in Electrical engineering, Electronics, Mechanical CADD Drawings and good English with
HTML, DITA XML, and OXYGEN XML.
 Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT
Certification, IT Introduction and Awareness Courses, University Courses, IT Retail Training
Courses, Management Courses, ELT-ESL-English Language Courses, English Language
Training Certification Courses, English for Special Purpose for writers Workshop Content and
Practice.
 Insurance Certification Training, IRDA Financial Consultant Exam preparations (IC 33- Life Insurance)
, IRDA Financial Consultant Exam preparations (IC 34- General Insurance), Certificate in Insurance
Salesmanship (CIS), Certificate in Foundation of Casualty Actuarial Science (Non-Life) , Pre-licensing
test for Insurance Surveyors on behalf of IRDA)).
 ELT-ESL-English Language Courses, Linguistics, Phonetics, Morphology,
Syntax, Semantics, Translation, Text, Speech, Word Processing. English Language Training for High
school students K6 to K12, English Language Training for UPSC Main Paper, and MAT Management
Aptitude Test, GRE Graduate Record Examinations, SAT Test, Basic Voice Training (Accent
Neutralization) and ITES Basics for BPO and KPO.
 Learning soft skills for Employability, Communication Skills (Verbal Communication, Body
Language, Physical Communication, Writing, Storytelling, Visual Communication, Humor, Quick-
wittedness, Listening, Presentation Skills, Public Speaking, Interviewing), Leadership(Team Building ,

11. Strategic Planning , Coaching , Mentoring , Delegation , Dispute Resolution , Diplomacy , Giving
Feedback , Managing Difficult Conversations , Decision Making , Performance Management ,
Supervising , Managing , Manager Management , Talent Management , Managing Remote Teams ,
Managing Virtual Teams , Crisis Management)
 Influencing (Facilitation, Selling, Inspiring, Persuasion, Negotiation, Motivating, Collaborating),
Interpersonal Skills (Networking, Interpersonal Relationships, Dealing with Difficult People, Conflict
Resolution, Personal Branding, Office Politics), Personal Skills ( Emotional Intelligence , Self-Awareness
, Emotion Management , Stress Management , Tolerance of Change and Uncertainty , Taking Criticism ,
Self Confidence , Adaptability , Resilience , Assertiveness , Competitiveness , Self-Leadership , Self-
Assessment , Work-Life Balance , Friendliness , Enthusiasm , Empathy),
 Creativity (Problem Solving, Critical Thinking, Innovation, Troubleshooting, Design Sense, Artistic
Sense), Professional Skills (Organization , Planning , Scheduling , Time Management , Meeting
Management , Technology Savvy , Technology Trend Awareness , Business Trend Awareness ,
Research , Business Etiquette , Business Ethics , Diversity Awareness , Disability Awareness ,
Intercultural Competence , Training , Train the Trainer , Process Improvement , Knowledge Management
, Writing Reports and Proposals , Customer Service , Entrepreneurial Thinking), Basic communication,
Email, Chat, SMS, Resume preparation, Interviews and discussions, Basic BPO, Voice and Accent
Versant
 English Language Training Certification Courses, Pearson Versant Certifications (Speaking, Writing and
Placement), CELTA, Certificate in English Language Teaching to Adults, Young Learner Extension to
CELTA , DELTA (Diploma in English Language Teaching to Adults) , IDLTM (International Diploma in
Language Teaching Management), ICELT (In-service Certificate in English Language
Teaching), TKT (Teaching Knowledge Test) , CELT-P, CELT-S, TEFL (Teaching English as a Foreign
Language), CLT Communicative language teaching, TBLL Task-based language
learning, TEFL Teaching English as a Foreign Language, TESOL Teaching English to Speakers of Other
Languages, TESL Teaching English as a Second Language, IELTS (International English Language
Testing System) , SELT Secure English Language Test
 English Language Training Certification Courses, The process for each Assessment and testing program
involves System Training, Content Training, Certification, Scheduling, Calibration, Scoring and
Mentoring, Pearson Versant Certifications (Speaking, Writing and Placement), CELTA, Certificate in
English Language Teaching to Adults, Young Learner Extension to CELTA , DELTA (Diploma in English
Language Teaching to Adults) , IDLTM (International Diploma in Language Teaching
Management), ICELT (In-service Certificate in English Language Teaching), TKT (Teaching Knowledge
Test) , CELT-P, CELT-S, TEFL (Teaching English as a Foreign Language), CLT Communicative
language teaching, TBLL Task-based language learning, TEFL Teaching English as a Foreign
Language, TESOL Teaching English to Speakers of Other Languages, TESL Teaching English as a
Second Language,
 IELTS (International English Language Testing System) , SELT Secure English Language Test,
American Institute of Certified Public Accountants (AICPA), California Assessment of Student
Performance and Progress (CAASPP), California High School Exit Examination (CAHSEE), California
State University English Placement Test (CSU-EPT), Certification / Recertification (All Programs),
College-Level Examination Program (CLEP), EL Teach / TEEFT, Georgia Assessments for the

12. Certification of Educators(GACE), GRE (Graduate Record Examinations), HiSET Exam (High School
Equivalency Test) ,
 Praxis Core Academic Skills for Educators Test, Praxis II Subject Assessments (Art and Content,
Physical Education Content and Design Tests Only), Praxis II Subject Assessments (All Other Tests),
SAT On-Campus Program , School Leaders Licensure Assessment (SLLA) and School
Superintendent Assessment (SSA) , Siemens, TExES Bilingual Target Language Proficiency Test
(BTLPT) / Languages Other Than English (LOTE) / English Language Arts and Reading (ELAR),
TOEFLIBT Speaking and Writing, TOEFL Junior Speaking and Writing, TOEFL Primary Speaking
and Writing, TOEIC Speaking and Writing, TWE(Test of Written English)
 Writing Practice, Ghost Writing, Technical Writing, Scientific Writing, Academic Writing, Creative Writing,
Marketing communication, ELT and Grammar Writing, Business Writing , Magazine Writing,
Marketing Writing, Life Story Writing, Autobiography Writing, Writing for Publishing,
Travel Writing, Descriptive or Feature Writing, Research Writing , Journal Writing , Resume Writing ,
and Script Writing, DITA and Technical Writing.
Senior Technical Writer/Documentation Manager
 SAP HCM, Basic Understanding of SAP R/3, SAP Overview, Functional Modules (Material Management,
Production Planning, Sales & Distribution, Human Resources, Plant Maintenance, Project System,
Finance and Controlling, Quality Management, Warehouse Management Overview Documentation.
SAP MM (Material and Vendor Master, Procurement Cycle, Purchase Requisition, Request for
Quotation, Quotation, Price Comparison, Vendor Selection, Purchase Order, Posting, Exercise Invoice,
Goods Receipts, Invoice Verification)
 SAP PPC (Materials Master, Bills of Materials, Routing, First to final Processes, Work Center, MRP Run)
and SAP SD (Billing, SD-FICO Integration), SAP QC (Quality Center), Customized ERP (Mobile
Application and Web portal) including Real Estate Management Systems, Travel management Systems
and Wellness Maintenance Systems, Shopping Cart.
 Training, Academic Writing and Publishing on the following Segments or Modules or Topics: IT
Certification, IT Introduction and Awareness Courses, University Courses, IT Retail Training
Courses, Management Courses, ELT-ESL-English Language Courses, English Language
Training Certification Courses, English for Special Purpose for writers Workshop Content and
Practice.
 IT Introduction and Awareness Courses, Know about IT Laws, Know about Cyber Crimes, Know
about Emails and Passwords, and Know about Privacy and Security in IT, Introduction to Intellectual
Property Rights and Patents. Introduction to SAP Technical modules (ABAP , Advanced ABAP Cross
Applications, Workflow, ABAP Web Dynpro, ABAP- HR, BASIS Administration, Basis Security, Net
weaver Administration, Administration [XI, EP, BI, CRM, SOLUTION MANAGER]). Introduction to SAP
Advanced concepts [(Exchange Infrastructure (XI), Enterprise Portal (EP),BIW, BO, CRM,SCM,
Advanced Planning & Optimization (APO),(PLM), Supply Resource Management (SRM), Master Data
Management (MDM), Solution Manager, IS Utilities, SAP Retail, SAP Business One (B1), Statistical
Analysis System (SAS)]. Introduction to SAP CRM [Sales, Marketing, Service, Analytics, Interaction

13. Center, Web Channel ,Partner Channel Management, Web Client, ICM, Social Service, LM , RTOM,
Mobile Solutions, Trade Promotion Management (TPM).
General Manager Technology Training
 SAP HCM, SD, MM, PP, CRM, SUGAR CRM, and Salesforce CRM, Basic Digital HR Training,
Basic Digital Marketing Training, Mainframes [Base24, Vision plus Credit Card Management
Systems, MVS, COBOL, VSAM, DB2, PL/1, CICS, RPG COBOL, and AS400].
Technical Director Training
 IT Certification, End to End Training for Computer hardware and networking courses through ILT and
Managing System Support Team, (IMS) Infrastructure Management Systems, and Faculty Hiring
 Written and trained on Software Testing, MCSE, RCHE, CCNA certification Papers
Senior Instructional Designer and Trainer
 Written and trained on Software Testing, MCSE, RCHE, CCNA certification Papers
 Learning BPO Essentials Communication training, Learning BPO Essentials Technical Training, Micro
Processors, Operating Systems, Distributed Computing, Networking, Network Security, programming
Languages, Software Testing,
Senior Technical Writer / Editor Health Plan Systems
 Payment Gateways, Insurance, Health Care and Security Domain Products and Services
Documentation
 Dental Insurance Software Products documentation: HPS Clearinghouse is the portal for payers and
Providers for transmission of EDI. HPS Clearinghouse receives electronic files (both HIPAA compliant
and proprietary) and transmits between Providers of service and Payers. HPS Clearinghouse is fully
compliant for Confidentiality and Security in addition to being certified for EDI.
 HPS Clearinghouse is fully compliant for Confidentiality and Security in addition to being certified for EDI
Contribution Management including billing & receipt, Master Contract Maintenance, Eligibility &
administration, Pre-authorization module, Member service module, Utilization Module Case
Management, Eligibility query Claim status query Pre-authorization requests Disease Management
capabilities Claim Processing (Medical, Hospital, Prescription Benefits, Vision, Dental, Hearing, and
member and dependent administration. Whitepapers on Automatic Clearing House operation for third
party operations for banking, medical insurance (Life and Dental claims)
Technical Writer / Editor Mphasis (HP)
Critical Infrastructure Domain Products and Services Documentation
 Research on SAML and its Implementation, IPSEC VPN, SSL VPN, Access Control Appliance (IPSec),
Virtual Firewall (Cloud Firewall), Command Line Interface Manual, SNMP documentation. Incident ,
Request , Change and Transitions Dash board maintenance, SAML, Identity assurance, IPSEC VP N,
SSL VPN, Access Control Appliance (IPSec), Virtual Firewall (Cloud Firewall),

14.  Cryptography, Ciphering , Encryption , Deciphering on Cloud Key Stores, Key Values, Cipher Suites,
SSL, RSA, DES, CBC, SHA, RC4_40 MD5, DHE, Digital Signature ,ECDSA, Kerberos, SRP, PSK,
IPSEC VPN, SSL VPN, Access Control Appliance, Virtual Firewall, Cloud Firewall, CLI Command Line
Interface Manual, Data Center, Private Cloud, Public Cloud , Hybrid Cloud , SAAS Software As A
Service ,PAAS Platform As A Service, IAAS Infrastructure As A Service , Cloud Infrastructure Auditing,
Mobile commerce and Electronic Commerce Security
 Application Security, Wireless and Mobile Security, Internet and Network Security, Malware and
Hardware Security, Compliance and Policy, Identity and Access Management, Data Loss and Recovery,
ITIL, COBIT and ISO 27001 security frameworks, Linux administration, Single Sign on implementation
for mobile and internet- papers and product demo for Templeton USA, Branch automation for
Cooperative Banks in India, Bangladesh, Kenya and Nigeria.
Assistant Manager Documentation1 Accel Frontline Limited
 Market Research writing and editing documentation, data analysis, proposal writing and
questionnaire design, Surveys of households, individuals and private companies, Writing and designing
emails for marketing campaigns, Compiling information from a wide variety of sources and then
interpreting and presenting that in a editorial / book format. Industry Data Profiling,
Accurately monitoring, investigating and analyzing all statistical information. Advisory services (Reports,
charts, graphs and recommendations) to a variety of audiences. Activities like Databases preparation
and filing, Collating and analyzing quality statistical data, investigating and documenting key data and
information (highlight, fact finding, trends, and predictions) to prepare Reports.
 Online Marketing Support documentation, For the management of key marketing channels including
SEO, paid search, affiliate marketing, media, email marketing, cooperative marketing, comparison
shopping engines, and social media. Lead generation responsible for gathering business with the use of
Online Marketing, SMS Campaigns, interactive advertising, Online Ads, blogging, blog advertising,
Portals and Email, blogs, online publications and web events. On Demand Marketing Communication
and Editing Services documentation: Marketing Communication Content writing and Editing, Internal
communication management,
 Web Content Writing, Revamping intranet sites, Web content writing for digital strategies strategy
assessment and consulting for Web domains, Web hosting, Gaming, Digital Social Media, Content
Management, Digital Advertising, Digital Corporate Communication, digital Identity Management,
business analysis and architecture design for Customized ERP , Customized CRM, Digital Architecture,
Digital SCM, Digital CMS, user interface design and usability for Digital experience and Digital strategy,
end-to-end web portal and mobile application programming using PHP, database design and integration
including backend database design and integration using MYSQL, integration with third-party web
services , integration with legacy business applications in Banking, Insurance, Retail, Shopping Carts,
Manufacturing and Logistics Verticals.
 ERP and CRM Domain Products and Services Documentation
 AccelUMS (University ERP), Accel Prodigy (School Education ERP), Fedex HRMS (Logistics ERP),
Incident and Transitions Dash Board Maintenance ERP (eProsys), Managed Services Networking
Solutions ERP (Net Relations).

15.  Payment Gateways, Insurance, Banking, Health Care and Security Domain Products and Services
Documentation
 Anti-Money Laundering white paper, Basel II Risk Management Banking solution white paper, Swift
subsystem support for banking Branch automation system, ETL extraction software for banking, Best B
banking ERP, Vision Plus Credit Card Management Software, Base24 Private banking Software ,MIS
SSL and SET security for banking and Card Industry
 Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies,
procedures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management
Training and Documentation
 ISO9001QMS, 27001 ISMS, HIPAA and HL7 (privacy, security on claim and grant for Life, Dental,
transport segments), COBIT Control Objectives for Information Technology, ITIL and ISO 20000 / BS
15000, ISO, CMM, RMM, BASEL II Risk Management and Banking and Financial Industry Security
Risk , ISMS, ISM3 (Information security Maturity model)
 Deming cycle (Plan-Do-Check-Act) , ISO 27001:2005 (Information Security),ISO 20000:2005 (IT Service
Management), BS7799, ISO 17799 or ISO/IEC 27002:2005, ISO/ IEC 27005:2008 , ISAE
3402[International Standard on Assurance Engagements ISAE 3402] , SSAE 16 [Statement on
Standards for Attestation Engagements (SSAE) 16] , SAS 70 [Statements on Auditing Standards 70 ]
Information Security Compliance Policies and Procedures, Certification and Accreditation activities
documentation. , ISO 22301 for Business Continuity
Assistant Manager Documentation Riversand
 ERP and CRM Domain Products and Services Documentation
 Customer Engagement software, Supply Chain Management ERP and Billing and Tracking
ERP, Product Information Management (PIM) ERP, Product Data Collaboration, Product Data
Synchronization ,PLM Product Lifecycle Management ERP, Master Data Management ERP, E-Banking
 Operations (Projects, Services, Customers, Accounts, Quality, Compliance, Product, Policies,
procedures [SOPs, Customer Service [BPO, KPO Operations Manual] and Process) Management
Training and Documentation
 SOP Standard Operating Procedures, PMP certification Training, LEAN Methodology,
and AGILE Methodology, SCORM Sharable Content Object Reference Model ,Section 508 eLearning
compliance standard , DITA Darwin Information Typing Architecture
Technical Writer Comodo Security
 Critical Infrastructure Domain Products and Services Documentation
 Revamping the entire Wikipedia contents for Trustix. Rebranded around 10 products in a very short time.
Worked collaboratively with other documentation team members to complete tasks such as reviewing
peer content, writing product documentation according to departmental guidelines, and development of
internal documentation standards and methodology. Coordinate with a team of UK-based documentation
team and off shore teams to ensure that all documentation deliverables meet requirements for
developmental edits, Managed Product overview, Pilot overview, Re branding documents, Sales force

16. script / conversations, Proof of concept development, and Pilot projects. Benchmarked and helped in
competitive analysis of security products.
 Data Loss and Recovery, Trustix Antivirus, Trustix Anti-spam, Trustix Core Linux , Trustix CP++ and
Trustix Xbox Gateway Appliance, Enterprise Application security, High Availability, Vulnerability
Assessment, Public Key Infrastructure, RSA Secure ID, Firewall Operations Automation, Security
Operations Center, Intrusion Detection and Prevention Systems, Deep Packet Inspection Content
Filtering, Data Center security.
Professorship for BE and ME (EEE, CSE, IT), MCA, MBA, MARINE Courses
Key achievements
 100 percentages in 3 semesters,90 to 98 percentile in other 4 semesters, Took 8 different subject in one
semester as replacement, Performed duties of HOD in charge for almost a semester, Been a judge for
many inter college programs, Edited, published and coordinated many paper presentations, Coordinated
for AICTE,NAAC and ISO 9001 quality implementation
 One of my beloved principal described about me in a department meeting as “This chap is more a
psychiatrist and a mentor. He is a great speaker, orator and a preacher than a tutor, that’s why he is
always magnetic with students. He extracts more from them than many”
Projects:
 Dec'2003- May'2004, Implementation of DSR algorithm in Wireless Adhoc network using VHDL (RTS)
 Jun' 1998 - Nov'1998, EPROM Programmed telephone exchange using 8052 Micro Controller (RTS)
 Nov'1991 - Apr'1992, Digital Thermometer Using Liquid Crystal Display (RTS)
Technical papers presented in national conferences:
03/04/2008 and 04/04/2008 at national conference on recent trends in information science and computing:
 Data virtualization to provide end to end data reduction efficiencies (distributed databases)
 Three party authentication for key distributed protocol using Quantum cryptography for distributed
power systems (survey level) 21/03/2008 and 22/03/2008 at National conference on bio computing:
 Three party authentication for key distributed protocol using Quantum cryptography for distributed
power systems (abstract level) 14/03/2008 and 15/03/2008 at National conference on soft computing and
intelligent systems:
 High performance of cryptography grid computing based security and reliability analysis for distributed
power systems (RSA grid)
 Request based dynamic clock synchronization [generation] in distributed systems (atomic clock,
preRFID)
Workshops / Refresher trainings:
 One week Faculty development Program on Internet programming at Anna University
 One day workshop on future trends in cloud computing, storage strategies and virtualization by
EMC2 at RMD engineering college, Chennai
Assistant Professor, Computer Science Department SAMS
 Data Structures and Programming Languages, Web Technology, UNIX and C Laboratory, HTML Lab,

17. Networks and Advanced Networks , Network Security, Distributed Computing, DBMS and Advanced
Databases, Software Engineering, Software Testing, Software Quality Assurance, Soft Computing and
Intelligence Systems, Computational Linguistics, Human language technology, Machine learning,
Natural Language Processing, Ontology and Semantic web, Artificial intelligence, Soft computing
techniques, Neural networks, Information Retrieval Techniques, Data warehousing and Data Mining,
Text Mining, Operating systems, Cryptography, Systems design principles, Identity and Access control
Mechanisms, Vulnerability Analysis, Auditing and Intrusion Detection.
 Marine, Introduction to Shipping, Economics of Sea Transportation, Port Management, Strategic
Management, Business and Shipping Laws, Chartering, Ship Management , Liner Trade and Multimodal
Transportation, Marine Insurance, Ship Agency, Development of Coastal Shipping in India, Maritime
Administration, Operations and Crew Management, International Maritime Regulations and
Codes, Chartering Policy and Marketing Strategy, and Maritime Logistics, Learning MBA Insurance
Assistant Professor, Computer Science department RGCET
 E-commerce and E-Business, Digital Electronics, Digital Architecture, Microprocessors, Computer
hardware, Networks and Advanced Networks , Network Security, Digital Signal processing and Matlab,
Control systems using Matlab and Simulink, Management Courses, Business Environment, Management
Information System, Research Methods for Management, Financial Management, Marketing
Management, Export Management, Advertising and Sales Promotion, and Managerial Economics
Senior Lecturer Computer Science and Engineering Department
 I was doing ME on Residential Student Lecturer Program for 18 months and left AMACE for Project
completion.
 e-commerce and E-Business, Digital Electronics, Digital Architecture, Microprocessors, Computer
hardware, Circuit Theory, Field Theory, Control Systems, Data Structures and Programming Languages,
Web Technology, UNIX and C Laboratory, HTML Lab, Distributed Computing, DBMS and Advanced
Databases, Software Engineering, Software Testing, Software Quality Assurance
Lecturer Electrical and Electronics Engineering Department
 Linear Integrated Circuits and Applications, Microprocessors and Micro Controller, Operating systems,
Systems design principles, Digital Electronics, Digital Architecture, Microprocessors, Computer
hardware, Circuit Theory, Field Theory, Control Systems
Technical Support [BPO] Experience
Level 2 Senior Help Desk Engineer (Dell Voice process)
 Providing excellent product support on escalations, efficiently and effectively solving issues presented by
our customers over the phone, email or website. The Help Desk Support Technician is responsible for
properly documenting all work completed using the tools provided, following all processes and
procedures established by the company and the help desk program. Call support and CRM tool support
(call logging) for Installation & Configuration Win NT server, XP, Windows2000 for dell dimension range
personal computers and dell Inspiron laptops
Certifications:
 2012- Financial Consultant Life Insurance, Insurance Regulatory Development Authority [IRDA], Mumbai

18. Education:
Year Course University/ College Duration Percentage
1989 STANDARD TEN
10th Class
Sir RCT Higher
Secondary School,
Chidambaram
I Division with
71.4 %
1992 DIPLOMA IN ENGINEERING
DIM [EEE]
Sir muthiah
polytechnic,
Chidambaram
3 years I Division with
80.0 %
1998 BACHELOR OF ENGINEERING B.E
[EEE]
Annamalai University,
Chidambaram
3 Years and
6 months
I Division with
66.66 %
2002 MASTER OF BUSINESS
ADMINISTRATION - M.B.A
[Management Information systems
and Marketing]
University of Madras 3 years I Division with
64%
2005 MASTER OF ENGINEERING M.E.
[CSE]
Anna University,
CHENNAI
2 years I Division with
73.0 %
Others
2009 M.A Master of Arts(English Linguistics Translation Studies) -Annamalai University – 60.0 %
2008 PGDIT Post graduate diploma in Instructional Technology – Annamalai University – 59.5 %
2007 M.A. Master of Arts (Mass communication and Journalism) - Alagappa University –58.5 II division
2005 M. Phil Master of Philosophy(Software Product Marketing) Effectiveness of Micro ERP–
Alagappa University – II division
2002 PGDSQC-Post graduate diploma in software quality control, IIQA, Thiruchirapalli - 2 years - I
division – 62%
2001 PGDSM -Post graduate diploma in software marketing - Central university, Pondicherry - 1 year - I
division
2000 MFT -Master of foreign trade(International business) - Central University, Pondicherry - 2 years - II
Division
1993 PGDHE – Microtech Computers(Computer Hardware, Assembling, Board level, Chip level, SCO
Unix) – I Division
1993 PGDSD – NCCT Chennai (Unix, C, AutoCAD) – I Division
1993 PGDCA – Brilliants Computers Chennai (Clipper, Cobol, PC office, Project) – I division
Personal details:
Languages: English, Tamil and Hindi, Date of Birth: 01/05/1974, PASSPORT: Date of expiry: 25/02/2019,
Expected CTC: Negotiable
Yours Faithfully
SRI RAM. S

19. Target Roles:
Blogger, Word Jockey, Word Smith, Language Editor, Content Curator, Contributor, Subject Matter Expert,
Reviewer, Proof Reader, Web Content Wrangler, Operations Analyst, Enterprise Core Search Technical
Capability Engineer, SEO, Project Development and Commissioning Author , HR, HR T&D, HR Generalist,
Talent, HCM,HRIS,MIS,HR Generalist, Journalist, Trainer, Information Developer, Content Head Learning &
Development, Content Strategist Specialist, Information Architect, Professor, Lecturer, Faculty, Illus trator,
Technical Product Social Media Business Marketing Information Presales Analyst, Journal Editor, Digital
Content User Experience Publishing Project Manager, Content reviewer Transformation and Platform
Analyst, Corporate Marketing Communication Writer, Technical Proposal Event Visual Brand Identity
Analyst, Director of Academic Curriculum Development, Assessment and Research , Education Program
Sales and Academic Advising Associate, Director of Training, Instruction Curriculum Projects.
Other Freelance Experience
ERP and CRM, E-Banking, Payment Gateways, Insurance and Security Domain Products and
Services Documentation
Jan 2014 - Feb 2015, Product Analyst, ThorSignia, Bangalore - 2 Months - DITA Technical Documentation
and Web Content
Customized ERP (Mobile Application and Web portal) including Real Estate Management Systems, Travel
management Systems and Wellness Maintenance Systems, Shopping Cart.
Aeronautical, Industrial Products and Packaging, Mechatronics and Embedded Systems Domai n
Products and Services Documentation
Jun 2014 - Jul 2014, Product Analyst, Phi-Robotics, Thane - 2 Months - DITA Technical Documentation
DITA Implementation: DITA Transition Plan, (Understanding all types of Documents (MS office, PDF, HTML
and so on), Learning single sourcing, Learning structured Authoring, Learning HTML, Learning CSS,
Learning XML, Learning Doc book, Learning DITA (DITA MAPS, DITA TOPICS ETC), Learning Editors and
XML programming (XMLMind, OxygenXML, Syntext, Serna, Mindtouch, Easy DITA, EPIC Editor, XMLSPY),
Practicing on sample files and data, Implementing HTML, Implementing CSS, Implementing XML (XSLT,
XPointer, XPath, XLink, XQuery, DTD and X schema), Implementing Doc book, Implementing DITA (DITA
MAPS, DITA TOPICS, Concept, Topic, Task, Reference and Links), Embedded and Robotic applications like
stepper motor, accelerometer, servomotor, transducers and sensors (light, heat, pressure, spike, velocity, X,
Y, Z plane configurations, Fixing ground plate, and so on .Embedded CNC MASM Door Closer driver and
Automatic door Locking and Fuel Injection control.
April 2014 - April 2014, Freelance – Work from home - 1 month (Unpaid Learning Project)
Translation and localization and SOP Manual writing in Tamil for Illiterate workers from Arabic -English and
Gujarati-English transliteration of Oil Rig and GIG equipments on Gulf Oil Exploration and Transportation
Vessels for Ship Wrecking Instruction Manual, Translation and localization of few Korean-English

20. Transliteration on Automatic Drive Controllers and Industrial Valves and German-English Transliteration of
Earth Moving Equipments. This includes declassification of diagrams and Instructions.
For example, none of the worker can understand Handle with Care, Pretested, Left drive, Left turn or
clockwise only and Other Symbols, Images and Instructions anything written with zero or 360 degrees, since
most of the Indian are Right hand users and they do anti clockwise all operations and rarely clockwise like
steering in a car, they do the same with the valves, which is very dangerous as you are opening from the
maximum point as they do with ceiling fan regulator, Levels 5,4,3,2,1 and not 0,1,2,3,4.
This is exactly opposite to many workers from other countries, Since No one can understand instructions like
this, do not open from peak shoot to low throttle. Mostly the transliteration when translated will give literary
language (like Shakespeare’s play) and not colloquial or very low class language deviations required for the
worker to understand.
Feb 2014 - Mar 2014, Product Analyst, OmnitechResources, Chennai - 2 Months - DITA Technical
Documentation
For the Client Perfint, India Embedded and Robotic applications like stepper motor, accelerometer,
servomotor, transducers and sensors (light, heat, pressure, spike, velocity, X, Y, Z plane configurations,
Fixing ground plate, and so on using LPC1768 ARM Cortex-M3 processor, A3977, LSM303DHL,
DP83848Eth, FT232RL , MCP1826S , MCP2551, NXP LPC1768, TXB0108, ADXL345.