1. Mrs. Anuradha Salaskar
Bhavin Phase I Flat No. 103,
Virat Nagar, Virar West,
District Palghar - 401303
Mobile: +91 9892944193
E-mail: sangleanuradha140@gmail.com
 Personal
Date of Birth: 05thAugust, 1987
Nationality: Indian
Marital Status: Married
 Career Summary
 Result-oriented dynamic professional with over 6 years of qualitative experience in the areas of Service
Quality/Training, Customer Service/Operations
 Highly successful in resolvingcritical problem areas, building relations with key decision makers and delivering
on stake holders commitments with strong interpersonal, relationship management & coordination
 Objective
Seeking a challenging position in a professional organization, to enhance my skills & abilities by working with an
international management that maintains high standards & customer satisfaction & have a demanding job that can
utilize my abilities to the maximum.
 Personal Strength
Efficient Hard working & sincere towards given task
Ability to take Ownership towards completing any given task/assignment on time
Quick learner with an ability to handle pressure.
 Core Competencies
 Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving and streamlining
complex work process.
 Result-driven achiever with exemplary planning and organizational skills, along with a high degree of detail
orientation and high performance standards.
 Productive worker with solid work ethics who exerts optimal effort in successfully completing tasks.
 Education
 Bachelor of Commerce –Mumbai University (2007-2008)
 Pursuing MBA in Finance from ICFAI Institute of Chartered Financial Analyst of India
(Completed first year)
 Certifications
 Basics in MS Office
 Six Sigma Training

2.  Interests
 Cycling
 Music
 Exploring New Places
 Work Experience
MIS / Executive to Vice president
Wind World India Limited – Andheri West (20.07.2015 to 31.01.2016)
 Managing the day-to-day activities pertaining to Marketing Team
 Assisting the VP in finalizing the collection plan as well as track on the milestone payments.
 Circulating weekly Collection plan across regions based out in Delhi, Coimbatore, Bangalore, Hyderabad and
Gujarat.
 Assisting the VP in preparing Quarterly plans accordingly set the sales targets
 Updating the VP on the collection plan on timely basis
 Managing the day-to-day MIS of Marketing team
 Organizing and maintaining files and records
 Planning and scheduling meetings and appointments
 Managing projects and conducting research
 Preparing and editing correspondence, reports, and presentations
 Making travel and guest arrangements in the company guest house
 Co-ordination with BU Heads, HODs & Functional Heads
 Managing Inter-departmental coordination on weekly basis.
Analyst- Operations (MIDC Project)
Ernst & Young LLP - Dadar (Mumbai) (27.02.2014 to 17.07.2015)
 Coordination with MIDC officials for the investor issues (Mantralay, MSEDCL, MPCB, Irrigation etc.)
 Analyzing the areas of Improvement in Maharashtra for setting up Industries
 Accountable for developing and implementing an integrated Investment enhancement plan, which addresses
wealth creation, wealth preservation, wealth enhancement achieved through an in depth analysis of the client
profile so as to identify opportunities and solutions provided by the organization
 Responsible for primarily providing hand holding to investors based in Maharashtra
 Responsible for monthly coordination with clients as well as Government authorities & maintaining weekly
reports on common drive accessible at management levels
 Arranging Investor meeting with the Principle Secretary of Industries and drafting minutes of the meeting on
monthly bases and sharing it with the departments
 Organizing and maintain confidential files, records & contracts
 Finalizing the action points for Investor’s as well as MAITRI
 Working on various reports of Investors
 Providing regular updates to the investors as and when required
 Ensures high level of customer service orientation and application of client policies
 Inform customer of new scope & change in policies enhancements to further expand the relationship
 Analysis on various products and Processes
 Error Identification and Improvisation
 Preparing data required for conducting investor meeting, summarizing reports and documents into PPT

3. Customer Service Executive– Sky & O2
First source Private Limited - Malad (Mumbai) (29.03.2013– 25.02.2014)
 A part of setting up of New Product, Process and Team
 Set up of new processes are taken care uniquely and solely.
 Ensures high level of customer service orientation and application of process policies.
 Maintains complete relationship record for assigned customer accounts through remote customer engagement
desk.
 Transaction support and escalation and coordination intra department.
 Tracking customer complaints/queries and turnaround times for customer satisfaction.
 Coordinate with other group companies to provide seamless access to other products.
 Develops new and expands existing High Net worth customer relationships for liabilities and Assets.
 Inform customer of new products or product enhancements to further expand the relationship.
 Customer Communication on Offers, Campaigns and Programs.
 Coordinate with Managers and Front line Relationship Team on Complaints/escalations and Support
 Analysis on various products and Processes.
 Complaint Analysis Quarterly.
 All emails, Templates and Scripts for customer Communications are Refined.
 Error Identification and Improvisation.
 Handles all escalations of the Team and resolved to customers satisfaction.
 Daily Briefing to all team members whenever required.
Senior Executive Accounts Payable– Best Buy
Intelenet Global–Malad (Mumbai) (03.08.2010 – 31.05.2012)
 Handling a base of more than 2500 corporate salary employees.
 Maintaining a brief profile of all the Best Buy Employees.
 Managed the accurate and timely processing of up to 2600 invoices per month for large, multi-site
organizations. Assessed and closed A/P sub-ledger on a monthly basis, validated content and resolved various
issues.
 Instituted thorough cross-checking of invoices, receivers and invoices that halted a previous history of
thousands of dollars in overpayments to suppliers by following reconciliation procedures.
 Coordinate for overpayments terms with dozens of suppliers/vendors from 60 days for improved cash flow
which helped facilitate company’s return to profitability
 Reconciliation books of accounts
Senior Process Assistance–PMC
National Securities Depository Limited (15.07.2008 - 31.03.2010)

 NSDL is a company which manages all the depository participants. I was associated with the PMC Cell handling
all the depository participants
 Handled transaction for Inter-depository as well as Intra-depository
 Handling all the emails related to name change, address change and sending it to the respective departments.
 Handling all the calls before Pay-in and coordinating with different team for the query resolution.
 Handing all kinds of queries/requests/complaints from business partners as well as brokers
 Managed the additional responsibility of preparingthe month-end Reports and other reports required for salary
computation.
 Was in-charge of organizing motivational activities in my Unit (Team Building, Team Bonding activities and
trainings)

4.  Rewards & Recognition
 Several rewards received from NSDL (PMC Cell) for Best Performer.
 Reward received from Intelenet Global for being Top Performer.
 Awarded with certificate of achievement for giving Innovative ideas – Quality Enhancement Award
 Languages
 English – Read, Write, Speak
 Hindi – Read, Write, Speak
 Marathi - Read, Write, Speak
 Extra Curricular Activities
 Secured number of prizes in Sports Competition in School, College and work place
 Won number of prizes in indoor and outdoor tournaments
Date: (Anuradha Sangle)
Place: Mumbai
Signature