1. Current Job Description
Profile Title: Facilities Management Coordinator
Job Code: USZJ2854 Function: Corporate Services
People MGR: No FLSA Code (U.S. only): Exempt
Job Group: 5T Job Family: Facilities
Job Summary:
Supports and ensures effective delivery of Facilities Management and, where designated, oversees on site Document
Logistics services across multiple offices within a limited geographic area typically housing between 1,000 and
2,500 occupants. Provides the key local point for management/staff regarding all FM and property related issues.
Job Qualifications:
Years of Experience: 5 Or More Years Of Related Experience
Additional Qualifications:
1. A level education Or Equivalent advantageous
2. Proven track record of excellent customer service
3. Good relevant technical knowledge exercised within context of company policy, principles and precedents
4. Good knowledge of businesses occupying buildings
5. Excellent communication skills in written and spoke English
6. Experience in space planning, project management, and operations management
7. Strong PC skills of all Microsoft Office software
Job Accountabilities:
Customer Service/Relationships
1. Act as single point of contact/key interface for customers (local stakeholders and building occupants) for all
internal and external FM and where applicable Document Logistic services
2. Manages all issues arising resolving wherever possible and escalating where not
3. Maintain positive customer relationships by meeting regularly with customers even when no specific initiative is
underway.
4. Works closely with suppliers on site to ensure all services / processes run smoothly continuously providing
feedback to improve operations
5. Provide outstanding customer service to building occupants and stakeholders’ champions’ enhancement of
customer experience
6. Monitors and addresses /escalates inappropriate behavior and breaches of riles / policies in buildings
7. Monitors on site delivery of service by suppliers (and where applicable in house staff) to ensure smooth running
and that the agreed service levels are achieved. Provide regular reports to FM Manager / Zone Manager on issues
and incidents
8. Monitor procedures, processes and systems to ensure they are efficient, cost effective and that they are smooth
running and quality is maintained
IT Systems and Allocations
1. Provides information on building occupancy/use of space and updates to IT systems as required. Validate
accuracy of local data
2. Interface with Performance and Compliance and Real Estate to ensure proper rent allocations and related
allocations are charged appropriately
Financial
1. Effective management of all delegated budget responsibilities
2. Analyze, direct, and report on all cost containment opportunities related to support services (invoicing, mail,
supply/furniture ordering, space allocations, facility management, etc.)
HSE
1. Participate, Facilitate and chair (as required) site specific quarterly HS and E committee meetings where
required.
2. Ensure any suspected improprieties, fraud or breach of security are properly reported as outlined in the Group
Security policies and procedures.
3. Acts as incident controller Monitor and escalate potential Security and H and S issues to appropriate Senior
management

2. Current Job Description
4. Ensure all fire and bomb /incident procedures are fully implemented and adhered to for designated locations
5. Undertake H and S duties as required which could include DSE assessments, provision of induction training;
undertake housekeeping inspections; controlling contractors and appointments of safety marshals, environmental
volunteers and first aiders.
6. Coordinate with H and S and Risk to ensure compliance with Government mandated H and S regulations
7. Support environment initiatives
Continuous Improvement
1. Analyze needs, develop and recommend alternative for process improvements, services or products.
2. Look for opportunities for continuous improvement both internally and with suppliers
Other
1. Lead short-term (3 to 9 months), defined scope projects
Business Accountabilities:
1. Provide technical advice that enables a customer to solve a problem or improve business
2. Develop and maintain positive customer relationships by meeting regularly with customers when no specific
initiative is underway
3. Anticipate customer needs, monitor trends in order to recommend changes
4. Resolve technical issues within function or unit
5. Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products
6. Lead short-term (3 to 9 months), defined scope projects
Performance Management Accountabilities:
1. Model behaviors that demonstrate commitment to corporate values.
2. Provide input into performance management discussions of project team members.
3. Educate team members and business partners on area of technical expertise.
4. Provide guidance and support for team members.
5. Take action to manage own personal development and encourage others to do the same.
Leadership and Professional Competencies:
Adaptability
A3-Adaptability is the ability and willingness to alter behavior and opinions in the light of new information, changing
situations and/or different environments and cultures. Decides how to do something based on the situation and
changes how to accomplish a plan but still maintain the same overall plan or strategy.
Conceptual Thinking
E2-Conceptual Thinking is the ability to identify patterns or connections between situations that are not obviously
related through using creative, conceptual or inductive reasoning. Sees patterns, trends, or missing pieces in
information, notices when a current situation is similar or dissimilar to a past situation, and identifies the similarities
and/or differences.
Customer Focus
F4-Customer Focus-is focusing one's efforts on discovering and meeting the needs of external and internal
customers. Makes self fully available, makes concrete attempts to add value to the client and takes action beyond
normal expectations.
Drive to Achieve
I4-Drive to Achieve-is a concern for working well or for surpassing a standard of excellence. The standard may be
one's own past performance, an objective measure, outperforming others or doing what no one else has ever done
before. Sets and works to meet challenging goals.
Organizational Awareness
O3-Organizational Awareness-is the ability to understand and learn the power relationships, to identify who the real
decision-makers are and who can influence them and to predict how new events or situations will affect the
organization. Recognizes unspoken organizational limitations, what is and is not possible at certain times and uses
the corporate culture (language, etc.) that will produce the best response.

3. Current Job Description
Problem Solving
P3-Problem Solving-means understanding a situation by breaking it apart into smaller pieces or tracing the
implications in a step-by-step way. Makes single links between pieces of a problem (A leads to B; defines pro and
con), prioritizes tasks and identifies alternative approaches.
Strategic Use of Relationships
S2-Strategic Use of Relationships-involves building and maintaining ethical relationships or networks of contacts with
people who are, or may be, influential in achieving work-related goals and establishing a competitive advantage.
Meets regularly with client when no specific initiative is underway in order to improve the longer-term working
relationship and maintain friendly contact after deal is lost.
Teamwork and Collaboration
U4-Teamwork and Collaboration-implies working collaboratively with others, to be part of a team, to work together, as
opposed to working separately or competitively. Encourages others and publicly credits those who have performed
well.