Onkar Vilas Getam is seeking a challenging role in quality and has over 4 years of experience as a network voice professional with exposure to Voice over IP technologies. He has a BE in IT from Pune University with distinction and is Cisco certified. His most recent role was as an IT analyst at Tata Consultancy Services where he was responsible for providing technical design, implementation, and support for customer voice networks involving Cisco Call Manager, Unity Connection, and other voice products. He has skills in areas like ITIL processes, voice gateway configuration, Call Manager features, and basic contact center and Lync troubleshooting.

1. CURRICULUM VITAE
ONKAR VILAS GETAM
Mobile: +91-9970512670
E-Mail: onkar09.getam@gmail.com
OBJECTIVE
Seeking a challenging role in Quality to be value add for an organization, get results for my organization, and find
newer and creative ways to perform a task and prove as an asset to the team.
STRENGTH & PROFESSIONAL SNAPSHOT
♦ 4 years of experienced Network Voice professional with exposure in Voice over IP (VoIP).
♦ A dynamic individual with highly motivated & positive attitude towards life & effective verbal & written
communicator with excellent relationship building & interpersonal skills.
♦ A proactive learner with a flair for addressing industry requirements to achieve organizational objectives &
profitability norms. Possess exceptional team spirit thereby helping in easy achievement of organizational &
personal goals
♦ Believes on T.E.A.M. = TOGETHER.EVERYONE.ACHIEVES.MORE.
EDUCATIONAL QUALIFICATION
Qualification Board/University Class Year
BE (IT) Pune Distinction 2011
H.S.C Maharashtra Distinction 2007
S.S.C Maharashtra Distinction 2005
PROFESSIONAL SKILLS
Technology Cisco Voice Network (IPT), ITIL (Incident/Change/Release/Problem Management)
Products Cisco Call Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Contact Centre
Express (UCCX), Cisco Voice Gateway/Router, Lync 2013 (EnterpriseVoice)
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2. CERTIFICATION
Cisco Certified Network Associate – Voice (CSCO12375676)
Cisco Certified Network Associate – Data (CSCO12375676)
WORK EXPERIENCE
1. Tata Consultancy Services (October 2014 – Till date)
Role: IT Analyst
Responsibility:
♦ Provide a detailed technical design, implementation and steady state support for Voice network of customer.
♦ Worked on Unified Call Manager (7.x, 8.x, 9.x and 10.x) and Unified Call Manager Express (9.x & 10.x).
♦ Own the overall Cisco voice network technical architecture, planning, hardware provisioning, high level design
and low level design.
♦ Performing move, add, delete and change (MACD) for Cisco IPT.
♦ Participate in the troubleshooting activities associated with daily operation works, CDR management.
♦ Trouble shooting of Voice network related complaints (VoIP Network). Ensuring smooth operations and
maintenance of the communication networks for providing operational support to clients.
♦ Deployment of Voice Gateway/Router using different protocols.
♦ Configuration of Call Manger (CUCM) features and services.
♦ Basic troubleshooting of Contact Centre related issues.
♦ Basic trubeshooting of CUCM & Lync Integration (Enterprise Voice).
♦ Monitoring of voice devices with help of Real Time Monitoring tools (RTMT).
♦ Delivering technology and process training to internal team.
2. ITSource Technologies Limited (January 2012 – October 2014)
Role: Telecom Engineer
Responsibility:
♦ Cisco components and Devices monitoring.
♦ Coordinating with Contact Center SPOC’s & end user to resolve CTI related issues.
♦ Providing technical support to production team and first level and second level support to system.
♦ Knowledge of Incident and Change Management.
♦ Uploading voice prompts for MOH in the Call Manager.
♦ Generating CTI performance Report on daily basis.
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3. ♦ Monitoring the Devices used for IVR.
♦ CTI & IVR Application changes with respect to client requirement.
♦ Database monitoring using SQL queries.
PERSONAL DETAILS:
Gender : Male
Date of Birth : January 9, 1990
Linguistic Abilities : Marathi, Hindi, English
Hobby : Listening Music, Travelling, etc.
Passport Number : K1357353
DECLARATION:
I certify the above information to be authentic to the best of my knowledge.
Onkar Getam
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