Neha Bhandari is currently working as an Enterprise Telephony Senior Specialist at Orange Business Services in Gurgaon, India. She has over 4.5 years of work experience implementing and supporting Cisco Unified Communications solutions including CUCM, CUC, CUE, and gateways. Her responsibilities include configuration, integration, troubleshooting, and post-implementation support. She holds a Bachelor's degree in Electronics and Communications and certifications in CCNA and CCNA Voice.

1. Neha Bhandari Email : neha.bhandariec@gmail.com
Phone : +91-9582318690
OBJECTIVE: To work for a growing and challenging organization having an innovative environment
that would best utilize my creativity and analytical skills and allows me to be a part of that creative
team.
Work Experience: Total work experience of 4.5 years.
Currently working as Enterprise Telephony Senior Specialist with Orange Business Services,
Gurgaon.
Current Role: IPT Implementations & Post Implementations Support for Cisco (Enterprise Voice)
Customers.
Roles & Responsibilities:
 Working on Cisco Unified Communication Manager,CUC,CUC,CUE,Gateways.
 Build BE6K sites which includes configuration of CIMC,installed virtual machines for CUCM and
CUC.
 Worked on clients critical sites from initial to final phase.
 Integration of CUCM with CUC and CUE.
 Did the CUE upgradation to 8.6.11.
 Configuration of site includes Phones, Translation pattern, route patterns,Auto-
Attendant,Voicemails,Gateways,etc.
 Configuration of call signalling protocols on Voice Gateways,dial-peers,translation rules.
 Configuration and Integration of Voice Gateways using PRI,BRI.
 Configuring SRST (Survivable Remote Site Telephony).
 Configuration & troubleshooting of SIP Voice gateways
 Configuring Extension Mobility, Hunt group, Pickup Group, Calling Search Space, Partitions in
CUCM,run BAT sheet
 Adding/Modifying/Deleting users, IP Phones, Device profiles, Phone Button Template, Voice mail
user accounts, Extension Mobility service for a device profile.
 Monitoring all type of SR’s (Service Requests) raised by Front End Team & make them
resolved as per customer satisfaction level.
 Working with solution consultants in Low Level Design document creation for remote sites.
 Working on Customer Acceptance Test Plan with Project Managers & Regional Voice Managers.
 Configuration and troubleshooting of services like Hunt group, pickup group and SRST based on
services requested by the customers in a particular site.
 Working on Customer Acceptance Test Plan with Project Managers and Regional Voice
Managers along with customer
PROJECT: IPT Implementation project for Multiple Customers
In this project sites are being migrated from old telephony system to Cisco IPT, and Cisco unity
connection is used for Voice mail.
Responsibilities:
 Working with Solution Consultants in Low level Design Document creation for each site.

2.  Complete site implémentation on CUCM, device pool, CSS, Partition, MRGL, RP, TP, Local route
group.
 Working with clients to implement the project ,getting requirements.
 Coordinating with all the concerned people to complete project successfully.
 Configuration of features like hunt group, pickup group, TOD etc based on site requirement.
 Configuration on Cisco Voice gateways, SRST.
 Working on Customer Acceptance Test Plan with Project Managers and Regional Voice
Managers along with customer.
Worked as System Engineer with TCS,Gurgaon
Duration: July 2014 – Feb 2015
• Providing Technical support to customers in voice network .
• Troubleshooting of Voice gateways, call routing and phones issues.
• Managing the overall functioning of process, identifying improvement areas and
implementing adequate measures to maximize customer satisfaction level.
• Processing and ensuring completion of the processing activities within the turnaround
time; managing operations for rendering and achieving quality services.
• Sustaining SLA by providing high level support and good quality while handling calls.
Worked as Senior Analyst with HCL Technologies Ltd. Noida
Duration: May 2012 – July 2014
Roles & Responsibilities:
 Managing the enterprise network of more than 9k branc hes comprising Cisco.
 Responsible for the changes involved in the network including installation, transition to
Cisco.
 Managing of Voice over IP (VoIP) Unified Communications for CISCO-RMS.
 Providing Technical support to customers in voice network.
 Providing support on all critical issues related to call routing, phone
registeration,gateways.
 Handling team escalation and change management request.
 Using enterprise tools (WIRE, SCEPTER, AIMS etc.) to manage and identify point of
failure.
 Analyzing the failure point and then coordinating with JPMC and Cisco-HTTS team to
resolve the complex issues.
 Meeting the SLA of the tickets initiated by the users.
Worked as HR Recruiter with Artech Infosystem, Noida
Duration: June 2011 – Dec 2011
Roles & Responsibilities:
 Screening of resumes as per the job requirement provided by the client.
 Taking first round of interviews before finally submitting it to client.Providing Technical
support to customers in voice network.
 Negotiating on salaries.
 Hired for pharmaceutical, IT companies.

3. 
Education Qualifications:
Bachelor of Engineering in Electronics and communications from Hindustan College of Science &
Technology, Mathura.
Certifications-
 CCNA
 CCNA Voice
Technologies
 CUCM,CUC,CUE
 Gateways
 IP Phone – Configurationandtroubleshooting.
Personal Details:
 Name : Neha Bhandari
 Father’s Name : Vijay Bhandari
 Marital Status : Single
 Date Of Birth : 28-08-1989
 Languages : English, Hindi
.